Taylor Parrish
Google
I had an incredibly disappointing experience at Tin Drum during my lunch break. I ordered a bubble tea and chicken lo mein, waited about 10 minutes, and received a sealed, stapled bag that I took back to work. When I opened it, my actual order was not in the bag—despite the receipt inside showing what I paid for. Instead, there was a tofu and rice dish, which I not only didn’t order but also cannot eat due to food sensitivities.
I immediately called the restaurant and asked to speak to the manager. She told me I could come back for a remake, but I explained that I only had 20 minutes left in my break and that wasn’t feasible. Her solution? Just eat the food they gave me—again, something I literally cannot eat and didn’t order. I also shared that without my proper meal, I couldn’t take my medication as prescribed. She offered delivery, but said it would take “a few hours,” despite the restaurant being nearly empty.
Overall, the lack of accountability, urgency, and care for customer health and time was unacceptable. I left hungry, frustrated, and without a solution. Do better, Tin Drum.