Tip Top Shoes

I love Harold. I have been buying my shoes from him at Tip Top Shoes for over 20 years. I specifically wait to travel to NYC to buy shoes. Harold knows what fit my feet, my taste and steers me away from making a bad choice. He has become our friend.

Wish I could give 0 stars. They sold me defective shoes and refused to do an even exchange for a replacement pair. After only a few wears, a chunk of the sole literally fell off while I was walking on a boat (i.e. using these Sperrys as intended). The “solution” offered was to send them back to Sperry and wait 8 weeks to see if they would send a new pair. Tip Top — stand by the products you sell. You’ve lost a customer. (PS this store is absolutely filthy and disorganized. Would recommend going elsewhere).

I called and to ask if they stocked non-slip shoes and Harold told me their options. They have a wide selection of shoes meant for work or fashion. I did not see any high end brands here, so that isn’t that type of store. The staff are friendly. You can return shoes within ten days for a full refund if not worn. My visit was out of the way but definitely worth it.

I had such a fantastic experience here. I went to the kids store to buy my daughters first pair of shoes and they cannot have made it better experience. They were so patient and eager to make us happy! Great options, great staff, and great prices. We will definitely be back!

Tip Top Shoes is the greatest shoe store! They have an amazing selection of shoes for men and women and have a kids store a few doors down. We had so much fun shopping here. Jaime and Harold provided the best service. They gave us great recommendations and worked their magic on my heels that always slip in my shoes. We were there in the morning and I sent my sister there in the afternoon. Wish we had this store back in California.

It’s been a long time since I bought shoes in a store, but I had to for the specific shoe I wanted to buy. I was helped by Harold, who is an absolute GEM. This guy is so friendly and knowledgeable. He’s a reminder of why our current “buy everything online” culture is sapping us of the human experience. I felt like I had stepped back in time to my childhood and I wasn’t eager to come back to the present.

I try to support our Neighborhood mom and Pop stores whenever possible. But given all the options we have to buy shoes online with very few return restrictions, it is unfortunate that Tip Top Shoes has a very Restrictive policy on returns. Everyone who buys shoes there should be aware of the return/refund policy. You can get a full refund if you return the shoes within 10 days, with receipt and unworn. You can get a store credit if you return the shoes within 15 days, with receipt and unworn. if it’s over 15 days you get nothing. I recently learned this policy the hard way. I have no problem with the shoes or the sales staff. But in the future, I will go to the store to shop To look around and try shoes on, but I will order my shoes online. This Is unfortunate But I think the independent shoe stores need to realize Competing with online options With much more favorable return policies.

Got a pair of Lems shoes here, which I had been looking at online but which aren't available in the Netherlands. Friendly staff, experienced in helping you find the right shoe (something you rarely see in the Netherlands nowadays). Very happy with my purchase which will make walking through New York a lot easier!

Great service and wide selection of men's shoes from Tip Top Shoes on West 72nd Street. In fact, I switched to Tip Top Shoes from another nearby shoe store that I had decided to leave after many years. The reason for the switch was attitude and service. At Tip Top Shoes, my customer experience was excellent thanks to Dominique, who proved knowledgeable about the many lines of men's footwear and extremely professional in ensuring that my selections were appropriate to my arch needs and width concerns. I'm very pleased with my loafer purchase and will certainly become a repeat customer.

Yes, we have men's Vionic shoes, yes, we know which shoes are good for plantar fasciitis, the Tip Top employee told me on the phone. However, when I got there, the salesman told me they don't carry them any more. But I was just told this morning that you do, I said. Who told you that, he asked. I don't know her name, why would I know her name, I said. You should have asked her name, he said. No regret on his part! So, all of a sudden, the important thing in the saleman's mind was that I didn't ask the phone operator's name, not that their staff doesn't know what the store sells! Bye, bye, Tip Top.

I called the store before coming on !2/3/24. A man named Harold answered the phone. I asked is the Black Cyber sale of 20% apply in the store? He replied yes and stated come to me! I did and Harold was professional and personable. I only intended to purchase one pair but ended up with 2. Harold was never pushy and allowed me to decide. I never felt pressured which I don't like. He brought out shoes that were my style without asking. I feel there are not enough salespeople like Harold who enjoy their work and does it so well. I recommend you try to let Harold serve you!

Selection, price and customer service all top quality. They get to know you - your feet, your style and your needs/wants. Then they really get to work assisting you. Like the service of a bygone era.

Bad joke alert. Since 1940, they've been, well, Tip Top! Still with me? They offer the most comfortable shoes on the planet, many of which are also stylish. From Clarks and higher end brands, their selection is the best, and their service is impeccable. I haven't been in years and many of the same salespeople are still there! For men, women and children, they offer shoes for all occasions. Price wise, their shoes are worth it and you absolutely get what you pay for. Shoes I've bought in the past from Tip Top have lasted for YEARs. If you're willing to pay a little more for shoes that are like spas on your feet, and look good, this is your place. They're also online and offer an in store and online rewards program.

Huge and selection, which makes a trip there worthwhile buvery pushy salesmen. Just go with your gut and push back.

Great service from the moment you walk in the door. Great selection and the value is good!

A few years ago, I purchased a pair of Champion closed toed "fisherman style" sandals. They were not super pricey and over time they began to break so I started looking for a new pair. Target no longer carried them, Champion no longer manufactured them and so I headed off to Dick's Sporting Goods to find something similar. No dice (not in store anyhow). I went to three local malls and not one had anything close to what I was looking for. The closest Macy's to me looks like a hurricane hit it after a bull ran through the shoe section. I kind of gave up and figured at some point I'd go online to see what I could find. While hanging out in the Upper West Side one day I came across Tip Top Shoes and I figured maybe they'd have something I was looking for. And I was right! Service was fantastic. A salesman came up to me and was friendly, boisterous and knowledgable. I wound up getting a pair of Keen Men's Newport H2's. The price was average, but hey, this is a mom and pop business and I was happy to support it. I'd be happy to return to this shop any time and I recommend it to anyone in the area!

Harold is helpful and a good shoe salesman. He works hard to fit my difficult foot. I've bought shoes at Tip Top many times.

I've been multiple times and each time, Melvin was very rude. I won't be going back. The other workers are very nice though

Harold is fabulous! Great store and service! Great selection too! Got some great new green shoes for St Patty's!

Have ONLY bought shoes here for over 10 years. Selection, quality and personal service is exceptional...ESPECIALLY Harold. He is so helpful and really knows shoes and feet ...always make me feel special. CONNIE Size 6

The best of the old and the new. The old: old fashioned customer service, family owned and you can tell. Each customer is greeted and treated as part of the family. The new: all the latest styles and brands. So many options. They have everything from sneakers to dress shoes. The best part is Melvin! This man knows his business, years of experience is very apparent after talking with him for just few minutes. He never made me feel rushed or that he was doing me a favor by waiting on me. I traveled from queens to the upper east side and I'm so glad I did. I highly recommend this store and Melvin.

second trip to the store from Ohio. Melvin was terrific! I left the store with 2 different mismatched boots accidentally. they made it right and are sending me the matching boots! excellent customer service !

Perfect place to get the best walking shoes. I recently booked a vacation and needed some water shoes plus I wanted the five finger toe shoes by virbram (might have spelled this wrong) they had both of the shoes I needed and the customer service is so nice and friendly. The toe shoes run a bit small and they exchanged them for me with zero hassle. The store was quite crowded but they still gave me amazing service. They are east to find (two blocks west from Central Park) I'll be back for the other walking shoes I saw while there. Living in nyc you need them.

Went to Tip Top to get some good sandals for an upcoming trip. Well not only did I find a wonderful selection, but I met the most wonderful salesman, Harold. He was patient, understanding, funny, and warm. He helped my whole family, 3 generations, find shoes that worked. He thoroughly enjoys what he does, helping people! I was so overwhelmed by his sincerity and kindness, I flagged down the owner to give a compliment... I said 'how is it possible to get to heaven when you have to compete with people like Harold?' Go to Tip Top, ask for Harold, he'll make your day!

My podiatrist told me to go to Tip Top shoe and get my feet measured by Harold. Harold is the best salesman, and understood that I needed a shoe with a roomy toe box. In the past 2 years I've bought 3 pairs of shoes there (2 are more like sneakers, 1 pair of slightly dressier boots). They are all comfortable, wear well, and my podiatrist couldn't be happier. They were about average price, and the quality is very good. Harold steered me towards the boots off season and I saved quite a bit buying them early. I miss buying shoes for style as well as comfort, but my feet are happier than they've ever been. After the holidays I'm. heading back to Tip Top for a pair of every day walking shoes. Highly recommended, and ask for Harold.

Old school style of purchasing shoes, feels like 1980's there but a surprisingly good selection.

Great to have this independent local shoe shop but the customer service is lacking. I did an online order for pickup the gave me the wrong style. I emailed to ask about returning / exchanging, they said I could come in to do so but got no apology or offer for rectification. I went in person to exchange for the right style and was told the style I had ordered wasn't even in stock (why was I able to order it online then?) and again, no apology. The woman asked if I wore them and that was it. I got a refund minus the tax and had to spend time and money to get over there to return them. Dissatisfying overall....

I have been to Tip Shop Shoes a handful of times. This shoe store really gives me old school vibes. All of the salespeople here are very friendly and helpful. They are also very knowledgeable about the different brands and styles of shoes and how they should fit. They carry a large variety of shoes and high quality brands. Additionally, they have a great sale rack. If you are on the Upper West Side, I recommend stopping into Tip Top Shoes because the service and footwear options are excellent!

Mercedes helped me buy a pair of HOKA sneakers she was so sweet and patient and was a total sweetheart!!

Went in to browse for walking shoes and Harold found me the perfect Hokas. He even sold my husband a pair lol. Super friendly and definitely knows his shoes. Kept running around helping everyone. Super cool and funny! Love him.

The hard-selling salesman convinced me that the kitten heels just needed a slight adjustment by a shoe repair to make them less loose and that the wedges were what to wear for flat feet. So I came home happily with 3 new pairs of footwear. But my neighborhood shoemaker could not figure out how to tweak the first pair I gave him--and now they are too tight, hurt and unwearable. And the second pair, unworn, I can't even give it away. The wedges have no arch-- so I use them around the house until my feet hurt. The experience taught me one thing: I should have taken my flat feet elsewhere.

Terrible customer service with the online service department and front desk was told I am taking to much of there time just to get the right shoe size and return a shoe they sent me that was incorrect from there website. Very unprofessional business.

Your response to this place is really a matter of personal style. I've found that the moment you walk in salespeople are swarming you. I expected them to start dueling last time I was here. And yet they are knowledgable (if only to sell you their shoes). You're not going to get any of the hipster crowd here, and the last time I saw anyone under forty in this place it was on Halloween to ask for treats. But if you're on the UWS and need a comfortable pair of shoes because you've been walking around in your monk strap dressers all day, I suppose you could do worse.

I have been going to Tip Top shoes for many years. The selection is fantastic. The staff is so knowledgeable and friendly. When I go into the store, I am greeted as if a friend is greeting me. The " local" Shoe store like the ones I grew up with are very hard to find. Tip top is one of the GEMS. The owner is just so very friendly and knows shoes, sizing my foot and my families better than anyone. Certain brand I cannot wear because of my wide foot and they know. Very competitive pricing. Friendly smiles and lots of knowledge. Highly recommend going to tip top shoes in person or online. Plus you are supporting small business owners. And they have been in business for many decades.

Melvin is amazing and he is a certified pedorthist! I didn't know what a certified pedorthist was but I can swear by it now. He took the proper measurements of my feet, my arches, and analyzed my gait. I walked into the store with severe foot (plantar faciitis) and back pain which I had for several months. He knew exactly what my issue was and sold me a pair of inserts that removed my pain within the same day. It felt like a miracle because I had already sought out a podiatrist, physical therapist, and other health professionals who basically told me to stay off my feet (which didn't help). Melvin also helped me find a stylish house slippers with the perfect arch support, and a great sneaker (that doesn't need the insert). Thanks to Melvin, I am working out again pain-free. He also helped my mother and daughter. Now, they are pain-free and looking stylish in their new shoes and boots too. Melvin is wonderful and our family looks forward to acquiring stylish shoes with a great fit from him. Thanks Melvin!!!

great selection. FANTASTIC service. i have purchased here many times over the years. Harold has been especially attentive and friendly.

It's no small feat! Be a valued customer, welcomed by courteous staff, at this family run gem! For kids and adults alike, with a good range of shoes, competitive prices, and personal service. Stay tip top!

Omg you have to come here for exceptional service and cute but also supportive shoes. It's not just service, it's an education in taking care of your feet! I never knew I could support my high arches and stay cute doing it until I came to Tip Top Shoes. The selection is good but not overwhelming and everything is made to last. Can't wait for my next trip!

Good on sales, not so good on service. Which is not what you want from an independent shoe store. The sales part was a breeze. I had some Timberland walking shoes that were falling apart, and the salesperson recommended snazzy Eccos, promising I could beat the heck out of them, and they'd last. Plus, they had Gore-Tex technology for comfort and humidity wicking. They were not cheap -- north of $250, if I recall correctly to the late summer of 2020, but I bought them. Everything went smoothly, and I wore them out of the store, happy as an urban walker could be. All good for a time, but 15 months into moderate but not impossibly active use, I noted the interior of both shoes was wearing out behind the top of my heel. Right through the fabric. I have literally never seen that happen before, so on a recent trip to NYC, I brought them in to see what they could do. I've never seen three salespeople -- older guy, younger guy, younger woman -- deny ability to assist, or even offer sympathy, in my life. One even said that it was the way I was taking off my shoes. Lookit. I'm 65 years old. I've been wearing shoes a very long time. I've owned 250 pair in my lifetime, if not more. I have never seen this kind of wear pattern, ever, on the interior fabric behind the heel. And no, I have not developed Trumpian bone spurs. There's a problem in the shoe, and the best I got was a diffident, "You can always write to the company." How about, "That shouldn't happen." I'm going to have to take these shoes to a repair shop now and see if they can be patched. The salespeople didn't even take a photo to send to Ecco. Sad service. Do better, guys.

One star is for brand and selection. Lack of star for the rudeness of sales staff. I understand that it would be great if the customer purchases an item. However there is no need for derogatory comments for those who do not.

Very disappointing visit. I needed black comfortable loafers in a women's size 11. I was shown a few loafers (no more than 7) that would be available in 11, all for close to or over $200. When I asked about anything for around $100, the sales person told me in no uncertain terms that this was an impossible request. Her attitude was rude and condescending. If local stores think they can compete with Zappo's and Amazon this way - good luck.

I have been buying my shoes from Tip Top for years. I work on my feet and do a lot of walking. Harold Dominicci is my guy for shoes. He measured my feet and we talked about my recent foot problems. I've been buying SAS Freetime and he was able to provide me with a brand-new pair. What a difference. I should have purchased new shoes a long time ago since I wore out the last pair. He also recommended a walking shoe made by the same company. Harold was enthusiastic and knowledgeable about the shoes and I trust his information. I'm very happy with my purchases and will be back when I'm due for new shoes.

In the never ending search for comfortable, stylish shoes- we searched online and found Tip Top Shoes on the UWS NYC- Harold our salesperson was amazing- he was thoughtful- asked questions as to what we were looking for- how we would be wearing the shoes- if we had any foot issues he should be aware of- In a flash he selected around 5 pairs of shoes in lovely styles- and the comfort was amazing- The shop has a large selection, various price points- and as our feet have to carry us our lives we need to have comfortable shoes! We were able to walk out of the shop with an excellent, stylish and comfortable pair of shoes that will be constant rotation- Thanks Harold and Tip Top Shoes!

My 87 year old mother, Genii Charnin, former Broadway dancer-WEST SIDE STORY (who had been ill most of the year) came alive suddenly when Howard fit her with new shoes. Terrible dancers feet plagued her and she refused to part with an old pair which not only made her trip and fall, but were damaged beyond repair. She also suffers from dementia which messes with your balance. So new shoes were crucial to her survival, to get around and also stay vertical. Howard brought out several pairs of shoes for her to try. He tended to her obstacles-wider foot, pain on the side. And after the 5th pair she said YES! To two pairs! Howard revealed he Latin dances-so he got her up and we got THIS! We haven't seen this since 2000. Thank you Tip-top and thank you Howard for the care, fun, laughs and for fitting her in what appears to be a life changing moment. Shoes: #Waldlaufer

I made a trip from Brooklyn to check out this store. They have a large selection of all sorts of shoes I have planter fasciitis and needed to find a comfortable summer sandal that would support the arch of the foot. I ended up buying ECCO Womens Yucatan Sandal. A lady shopping there recommended them. When I tried them on I knew they were what I needed. The man who helped me was Chris. He was great and made the shoe trying on process fun and easy. All of the employees that I interacted with on my trip were all very pleasant and hospitable. I will definitely come back here for shoes in the future.

Show salesman Harold Dominicci was so patient and witty while shopping for a comfortable and stylish shoe for problem feet....like looking for a Unicorn! But we found it and I'm so happy and back to running around the city in style...instead of running in hiking boots! I'm now in Tip Top shape!

The kid section of this store is a f**king scam. I went to return/exchange a pair of shoes and right when I got there I asked if I could do so, they said yes so I spent about 20 minutes picking a new pair I liked, just for them to tell me I can't return or exchange them. Not only did I waste my time but I wasted money. If I could give no stars I would.

Harold Dominicci literally "had us at hello". He encouraged me to have my husband buy a pricy pair of sneakers because they are just what the doctor ordered. He's old school and we so appreciated his time, attentiveness, knowing what we needed and making sure we got nothing but the best and the best especially for my husband's needs. Not too many folks around like Harold and not too many store like Tip Top. A great experience.

I have been shopping at Tip Top for 15 years. They don't make stores like this anymore! The customer service is amazing and shoe/boot/sneaker selection unbeatable! This store is a benchmark for all others!

I had been searching and searching for short Ugg boots for my daughter and Tip Top came through! The staff was friendly and helpful and made my experience a pleasure. We have been shopping at Tip Top for years- first as upper west siders and now as residents of New Jersey. Can't recommend this family-owned business enough!!

Shout out to Harold at Tip Top!! Not only did he help me find a pair of shoes (or maybe 2 pairs) that work with my feet, but also he pointed out that my orthotics had not been properly trimmed making them wider than they need to be. He showed me how it was oversized by @ a 1/4 inch around the top and the toe box. He was right. With his guidance I went to a shoe cobbler across the street and had the orthotics trimmed down making them more accommodating without damaging the integrity of the orthotic. I then went back to Tip Top, bought the shoes and the orthotics fit better in my Brooks sneakers that I was already wearing! It was a pleasure to work with someone who know shoes, understands orthotics, and can provide guidance on shoes that work for my feet.

This shop never let's us down! Harold Dominicci has all the right skills so he finds us just what we need and keeps us laughing all the way. They should clone that man!

Stopped in to pick my first pair of Hoka sneakers but wasn't sure which model would be best. Harold was super knowledgeable and steered me in the right direction. They are perfect! Such a pleasure working with someone so knowledgeable and helpful.

My new shoe place. I'm going to start by stating that their customer service is perfection. I went across the street first to Jack rabbit and after seven minutes and no one asking if I needed help, I walked out pretty upset. I decided to come here on a whim and found a pair of sneakers within 10 minutes. I believe the man that helped me was named Julio, they are all very knowledgeable there. I've been wanting to come here after very negative experiences at Harry's shoes on 85th and Broadway I believe. I will never go back over there, they have the worst customer service ever. Anyway definitely do check out Tip top shoes!! You won't be sorry

This has been my favorite shoe store for many years. Absolutely essential for New Yorkers who walk every where. They have super comfortable, stylish shoes, and expert sales associates. I just took my son here today, who did not believe that dress shoes could be comfortable. With the expert assistance from the wonderful Harold Dominicci, he left very happy! Totally recommend this landmark institution!

Harold and Julio served us fantastically in this wonderful store. If you need sneakers, shoes, or boots--this is where you visit!!

I have lived and worked in this neighborhood for over 20 years. I have supported tiptop shoes for 20 years as well. I just bought sneakers for my husband and a pair of Birkenstocks for myself a month ago, But never again. Today I went in to speak to the owner, Lester, who owns Tiptop shoes, Tiptop kids, and West sneakers. I went to ask him if he would like to give back to his community that has supported him for all of these years (not in those words) by partnering with a local private school serving children with special needs, I was met with rudeness by him and dismissed before I could even finish a sentence. He never even let me finish explaining why I was there and what I was asking of him. He's greedy, his sales people are Savage, and the only reason I went there and OVERPAID for shoes all of these years was because I live two blocks away. Not anymore, though, I will not support a business with an owner like that.