Jessica K.
Yelp
I have been to this store in person and received fine service, but...delivery is so weird. They say they offer delivery but what they really do is order like uber or something to deliver the wine, so you have to meet them at the curb. Which is...not quite delivery, but whatever.
Last night was the oddest delivery I have ever had in my life. The woman who dropped off the wine was extremely angry and nearly combative with me.
1. At 8:40, an hour after I placed the order, I got an email from them saying "to call the store."
2. I didn't check my email until 9:00 and asked for the phone number to reach them because the number on their profile didn't work. (Something about the wireless caller not being available.)
3. 9:15, I get an email back with the same number. I call the number 3 or 4 times and each time the operator comes on. So I sit back and figure, well, I guess they won't be delivering today.
4. I get a ring from the doorman claiming I have to come downstairs. I see the delivery and as I'm about to grab it realized that the woman standing creepily at the door is staring daggers at my face. She apparently tried to call me 100 times (her words), but never got through. I explained that I also tried to store and couldn't get through. She immediately said, well I've been calling people ALL DAY at the shop so...um, I'm not just making that up for my benefit. I am telling you what happened. She proceeds to tell me probably at least 4 times that I am REALLY lucky that she did this for me because she NEVER makes deliveries and she just happened to drive to work today. Really lucky. Really lucky to be stuck in my lobby with you berating me for 10 minutes...thanks, I guess? For doing the service I already paid you for?
Look, I get that it must have been frustrating trying to reach me, but you know what? It's really unacceptable to treat anyone like that. Period. I'm unsure of why she continued to stand in my lobby - I guess she just wanted to make me feel as badly as possible? I literally couldn't leave because she just kept standing there telling me how lucky I was. It was awkward and embarrassing. And when you act like that, NO ONE FEELS BAD FOR YOU. Sorry, Tipsy, but I will not be returning.