Andrew B.
Google
Today we reserved a table for a specific time, paying using bank details and sending them a receipt for confirmation so that the food would be delivered at that time because we were in a hurry. We arrived without any questions about the payment, but our food didn't arrive at the time we ordered. When I went to ask where our food was, the manager rushed over and brought it within two minutes. While we were eating, the waiter approached us and asked for the receipt. I opened the conversation and showed it to him; this was the second time I'd heard about it. Five minutes later, I received a message in my Telegram chat asking me to send the receipt. I didn't understand what was going on, so I went to the manager and asked what was going on. They told me to send them the receipt, and I showed the manager this conversation with their "like" on the receipt, meaning they saw it and confirmed it. I have a strong feeling they've decided to blame their mistake on me. I don't know if this is the policy of all employees or just these ones, but it left a very bad taste in my mouth because I love this place.
And because of things like this, I'll never go back!