Valerie L.
Google
I recently had an incredibly disappointing experience with the T'juana Taco Truck at the Wallingford Farmers Market. Here’s a breakdown of what went wrong:
1. Misleading Information:
- I was informed that I could have the consome if I ordered three tacos and that I could swap them out so they didn't all have to be birria.
- Based on this information, I decided to order more than I originally intended, eager to try the birria and consome.
2. Long Wait Time and Poor Communication:
- After placing my order, I waited for over 15 minutes without any notification while sitting near the music and others eating on the grass.
- When I finally inquired, I was told that they had been paging me but I was out of range. There was no indication that I needed to stay within a certain range, which led to unnecessary confusion and delay.
3. Missing Items:
- Upon receiving my order, I noticed that the sauce was missing from my tacos.
- This was particularly frustrating given the extended wait time and the premium I paid for the meal.
4. Unprofessional Behavior:
- The tall male staff member was extremely rude and dismissive when I pointed out the missing sauce.
- He used harsh words and made it seem like the misunderstanding was entirely my fault, which felt like an attempt to make me cry.
- The kind women who initially helped me seemed to feel bad about the situation, but their sympathy did little to alleviate the overall negative experience.
5. Overall Experience:
- The entire ordeal left me feeling terrible, to the point where I couldn’t even enjoy the tacos.
- What was supposed to be an enjoyable meal turned into an absolutely awful experience due to poor service and unprofessional behavior.
In conclusion, I cannot recommend the T'juana Taco Truck based on my experience. The misleading information, long wait time, missing items, and rude staff made for a deeply unsatisfactory visit. I hope they take this feedback seriously and make necessary improvements to their service.