TOKii

I went there with few of my besties on a Tuesday evening. The restaurant is located inside the hotel. First impression was good. The receptionist was welcoming and friendly. The place looks posh. The lady who served us was helpful. I am a cocktails girl but sadly they have limited cocktail list. So I ended up having orange juice 🙄 Food came fairly quick but super small potion. Main course is like a starter size. However, they were very yummy. Just one small problem: we had finished our starters and main but we were still waiting for our Sashimi. Usually, you get them at the beginning of the meal, like a starter. We just found it a bit odd. I ain't a dessert person but they do matcha tiramisu and I got to try it. It was very nice indeed. Not too sweet and perfect for my liking. Thank you for my friend and we had 50% off. I will go back for their afternoon tea next time.

TOKii (apparently 時, if one must) is a small restaurant in the Prince Akatoki London. Pleasant décor, although the music is just a little loud if one is sitting under one of the Bose speakers. Staff clearly trying hard although slightly varied in ability levels. Afternoon tea excellent, and not bad value at £60 for the standard set. Achieves something difficult, namely making everything in the afternoon tea set good.

We had a very good experience enjoying food at Tokii with chef Patrick. He not only crafted each piece with precision but also took the time to explain the sushi — from the origin of the fish to the balance of rice and seasoning. I love the atmosphere, with dark wood and soft lighting make it very chill and relax

My husband and I tried the Omakase menu. The food was delicious. Our server, Khadija was knowledgeable and explained each course that she served to us, which added to a more memorable experience. She also recommended a sake, which we appreciated as it was light and suited the dish we had with it. The chef made each course look amazing and taste great. The food was good, and the experience was nice. The one flaw: the desert was incredibly small!

Reserved in advance for a group of 10 for a Thursday evening. Initially we were the only table, but every table did eventually fill up throughout the night. Food was very good quality and especially the taste. Portions were quite small though for the price. Black cod was one of the dish highlights. Service however was very poor. It was hard to get any service throughout the night, even when staff just hanging around. Part of our orders were forgotten, incorrect portion amounts given, speed of service was slow, they couldn’t split a multi portion dish to separate plates, the list goes on… it’s surprising for a restaurant that gives off a refined setting to have such bad service.

We had the Sushi making course, it was fantastic! An hour of so much detailed sushi making and the history around techniques and ways of making the sushi. Our sushi chef Kazuyo was brilliant, happy and such a great teacher! Thank you and will come again!

The overall experience was underwhelming. The service left much to be desired — we ordered a bottle of white wine which was placed in an ice bucket far from our table, and no one came to top up our glasses throughout the meal. We ordered the largest sushi and sashimi platter, but surprisingly weren’t provided with any soy sauce until we asked. On a more positive note, the miso black cod with sweetcorn fried rice was well-prepared and flavourful, though the portion was quite small. Overall, the food felt overpriced and lacked the authenticity we were hoping for. .

Really disappointing Omakase experience. I sent an email to both Tokii and The Prince Akatoki Hotel regarding our experience and never even got a response. Which even further compounded to the disappointing level of service, especially from a Forbes 5 star hotel. While the food itself was delicious, this is where the positives ended. What a waste of £500. Below is exactly what I sent them; Despite emailing ahead to note my vegetarian dietary requirement, the first course served to our table contained fish. When I informed the server, I was told there had been no prior knowledge of my request and that they would “make arrangements.” As a result, my guests had their first course in front of them for approximately 25 minutes while we waited for mine to arrive, only to be served what was essentially a simple salad. I was so uncomfortable and embarrassed for making them sit and wait so long. We also had to inquire about our welcome highballs, which only arrived shortly before my first course. Throughout the meal, explanations of each dish were inconsistent and difficult to hear. Even after asking servers to repeat themselves, we often ended up eating courses without understanding what had been presented. As no written menu was provided, this lack of communication diminished the overall dining experience. Beverage service was also concerning. After finishing our welcome drinks, no one checked in to see if we would like anything else; we had to flag down a server to order a bottle of wine. When it was brought to the table, I was shown the bottle but not offered a taste before it was poured to each of us. While the wine happened to be fine, this is not the professional standard expected, particularly when serving a corked wine in a Five-Star establishment. When we finished that bottle, we were asked if we would like another. We responded that perhaps we would after finishing our current glasses, but no one returned to follow up for the rest of the evening. Water service was similarly lacking, our glasses remained empty for at least 45 minutes. Once dessert was finished, we sat for approximately 20 minutes with empty glasses and no service before flagging someone down for the bill. After receiving it, we waited an additional 10 minutes before finally flagging the host to assist with payment. Considering there were only a handful of tables seated during our visit, the overall inattentiveness and long wait times were particularly disappointing. I do not recommend this place at all.