TOKii

After visiting and being blown away on 10 April, we didn’t leave it long to book in for another meal at Tokii (24 April). During our first meal here the service staff were very attentive, friendly and more than happy to go out of their way to make our meal really special and enjoyable. Our waitress was so lovely and even willing to share some of her Japanese cultural traditions with us, which made the meal even more memorable. I was so excited to return for our second meal. However it fell flat with a capital F. Our waitress for the evening on 24 April was rude, abrupt, curt, unfriendly and hostile. Once we had sat down we were told we would have to share a food menu (there were three of us dining), because of a shortage. That was not a massive problem and we discussed what we would order. When I asked to see the cocktail list, our waitress informed us that cocktails “are not really available”. I asked her if clarify what this meant. She responded that we would not be able to have cocktails with our meal because the bar was busy. I explained that we would not mind waiting and she abruptly told us to expect a 30 minute wait on cocktails, which we accepted. She then still failed to bring a cocktail menu and when I prompted her for the menus responsed “in a minute”. When she finally brought one cocktail menu it was unpleasantly slammed onto the table. When she came to take our cocktail order it was apparent that she did not want us to order cocktails, but we did anyway. I am perplexed why there is any discouragement for customers ordering £16-£18 drinks. This unhelpful and rude attitude continued throughout our meal. This waitress was either reluctant to share her knowledge of the menu or had desperately lacking knowledge - either way, unacceptable. Every time we asked for water, soy sauce, other condiments we had to ask 2-3 times before it was reluctantly brought to our table. Much of the food was consumed cold due to the wait for the accompanying condiments. As a table, we decided we did not want to pay the service fee as the waitress had made us feel so unwelcome. However, when she presented us with the card machine she advised that the fee was not discretionary, as described on the menu, so we were left with no choice but to pay in full. Despite the food quality being very good, this experience was such a disappointment, especially after such amazing service only 2 weeks prior. We have been left with a sour taste in our mouths!

Had a meal here with my friends few weeks ago! The food is amazing and fresh. I loved the Wagyuu A5 nigiri! The beef melts in your mouth, and the sauce that comes with it is so good. Will be coming again sometimes soon :)

The overall experience was underwhelming. The service left much to be desired — we ordered a bottle of white wine which was placed in an ice bucket far from our table, and no one came to top up our glasses throughout the meal. We ordered the largest sushi and sashimi platter, but surprisingly weren’t provided with any soy sauce until we asked. On a more positive note, the miso black cod with sweetcorn fried rice was well-prepared and flavourful, though the portion was quite small. Overall, the food felt overpriced and lacked the authenticity we were hoping for. .

We were invited to the afternoon tea experience. From the start to the finish we were very professionally attended to. The different teas were explained to us, which we thoroughly enjoyed. What we thought was the complete set of savouries and sweets were first served. They were all delicious and very well prepared. The Scones, cream, and strawberry jam followed. They, too, were exquisite. By the end, we were very full. Think of this as a meal in itself.

I had an incredible omakase experience at Tokii - the perfect Mother’s Day treat! It was my mum’s first time trying omakase, and it couldn’t have been more special. We were served by Chef Kazuyo, who made the evening even more memorable with her skill, warmth, and attention to detail. The 11-course menu was beautifully curated, featuring an impressive selection of fresh fish, expertly crafted sushi, and melt-in-your-mouth wagyu. Every dish was a work of art. Highly recommend for anyone looking for a refined and unforgettable dining experience in London.

My fiancee and I booked two experiences from TOKii. We came in around 1pm for an afternoon tea, and were directed to the restaurant by the hotel staff. Ling assisted and explained every step of our afternoon tea. Has good knowledge of the teas and differences. We initially thought that the food wasn’t a lot however halfway through the experience, we felt quite full and take our time trying the different teas and experience. I enjoyed the ceremonial matcha and hojicha. Our second experience was the sushi masterclass, at this point - our stomach is near its limit! But who would pass this experience and try their own made sushi right? June, was so kind and talked to us all the way through and shared his experiences. We absolutely enjoyed this experience! Had a toast of sparkling sake and miso soup at the end too. I would definitely recommend this to everyone 😉 Had an amazing Sunday to start the week!

Nice place, good sushi, very fresh and well put together. Service was surprisingly patchy though. You just shouldn't have to ask for a glass of wine four times to get it. And it wasn't pretty quiet on a Saturday afternoon.

Atmosphere is good. Service is good and quick. Connected to hotel. We came for afternoon tea which was delightful. The best sando was the salmon and the desserts were good too. We weren’t a fan of the scones. We also hoped for more sushi. Milk oolong tea was good but slightly too sweet/buttery for us and yuzu oolong tea was good. We had 50% so was worth it for £75 for two.