Alexis Anderson
Google
Food was good, but the experience was disappointing.
The food overall was great — credit to the chef for that. However, I’m giving 2 stars because of how the situation was handled.
I was given complimentary soup, took a sip, and gave some to my son before noticing a bug floating in it. I immediately let the waitress know, and while she did take the soup back and offered another, there was no apology or sense of concern. After that, I didn’t feel comfortable drinking my $8 smoothie (which I also wouldn’t recommend), and I could barely eat my meal — I just felt grossed out.
I stayed polite the whole time and quietly asked to pack my food and requested a discount due to the bug. I was told, “You didn’t even touch it,” — which wasn’t true — but more importantly, a bug in food is unsanitary no matter what.
What bothered me most wasn’t the bug, but the lack of empathy or professionalism. I wasn’t treated with care, and I could tell I was being gossiped about by staff — even if I didn’t understand the language, body language and tone say a lot.
They eventually removed the smoothie and gave me 10% off, which I appreciate, but the way the situation was handled left a bad taste in my mouth. None the less was visibly angry that I didn’t want to tip after such experience. Unfortunately, I won’t be returning. Do better by your customers and quit making them feel like an inconvenience, as soon as they walk through the doors.