Guy F.
Google
My fiancée and I were genuinely excited to visit this establishment. She had done some research and was delighted to learn that the bar was themed around Tokyo (of course), with specific nods to Lost in Translation. In the spirit of the theme, my fiancée thoughtfully wore a pink wig, similar to the one worn by Scarlett Johansson’s character in the movie.
We were there for about two hours, but unfortunately, what started as an exciting evening quickly turned uncomfortable. My fiancée began to feel uneasy, as she noticed multiple staff members staring at her in a hostile, suspicious way. We later discovered that the bar is decorated with similar pink wigs placed on mannequin heads- and, shockingly, the staff had assumed she had stolen one.
Rather than approaching her with any courtesy or even just asking about the wig, they chose to talk about her openly and negatively, all while continuing to glare. Thankfully, my fiancée overheard some of the accusations and rude comments and was able to clarify the situation with the owner, showing the digital receipt for the wig on her phone as proof that it was her own.
Unfortunately, instead of receiving a sincere apology, she was met with a dismissive response and was essentially brushed off by the manager. We felt so uncomfortable and disrespected that we decided to leave early and we have not returned since.
I found it odd that after looking around the bar, we realized that every single mannequin head within the space had a pink wig on it. None of them were missing, so I am genuinely confused as to why they simply assumed that she stole it.
What an odd and disappointing way to treat someone who was so excited to visit your venue that she took the time and effort to dress in theme. A bit of kindness and communication would have gone a long way... instead, the night left us feeling judged, embarrassed, and very unwelcome.