Destiny G.
Google
This review is solely based off an average of my overall experience. Firstly, when walking in my daughter and I were absolutely NOT greeted. My daughter even mentioned it, because she was raised knowing that when you walk into a business first impression is everything. Wanting someone to patronize your business, something as simple as speaking to them and acknowledging their presence is the least you can do. That alone would have made me walk right out of any other business immediately, but my daughter has been raving to try this place after I showed her a picture my friend posted when she brought her daughter. As I proceeded to walk to the register the young lady still did not say a word to us and just stood there staring until I finally opened my mouth to place my order. My daughter and I went to the bathroom and as I told the young lady as she worked on orders, she made the comment that the right bathroom was out of order. With her making that comment, I figured maybe there was not a sign, to only walk back there and the bathroom clearly shows an out of order sign. That instantly strikes me, because it made me wonder did she think I couldn’t read or understand an obvious sign on the door? Lastly, what took the cake is the closing. She called my name and as I proceeded to get our food, I said thank you and she said nothing. Not a word was spoken back and she just walked away from the counter. RUDE and UGLY behavior. I asked to speak to the manager and a guy who addressed himself as Albert stated that he was the manager. I expressed exactly what happened and how I will not be returning based on that interaction alone. I also stated to him that I hope the food is good since I will not be returning and how he needs to speak with his employees on customer service and business etiquette. This is poor if this is their normal protocol and if it’s not she needs to be retrained. Such a cute place to go to waste, because the breads we got were actually good, but I stand behind my morals and expectations when spending my money anywhere. I am a Google Local Guide and a foodie that posts reviews on Houston and surrounding areas and I will be advising my followers on the experience I had here!