Che L.
Yelp
Not the best place for vegans. It is also not a Real restaurant - more like a kitchen cafeteria style with not real Thai menu options like pad see ew or pad Kee mao. Mostly have pre made heated dishes - like a kitchen. I guess I didn't realize this nor read the reviews before calling. Saw them on Groupon and decided to give them a try.
Of the reviews I read, most said they liked the boba drinks and the customer service.
I would say customer service was fair to good as the older lady (seems like the owner) was really friendly, helpful and nice. However, as someone stated in another review, the portion sizes are really small (more like appetizers as someone else stated earlier) and the authenticity and selection of Thai dishes is not the best (pad Thai was kind of dry and curry was too oily) and the selection is really small (with only Penang, yellow and massaman curry and maybe 3-4 other dishes with meat). Also as I stated earlier, no real vegan options.
The boba drinks were ok. I was disappointed with those too. It was more like a slushy. Maybe cause mine were vegan? I ordered the açaí berry and the mango blended fruit drinks without boba and less sugar. They tasted more like slushees - they were actually mostly full of ice. I thought I was going to get real fruit in them.... also, they don't offer almond or soy milk options. Only non dairy creamer. Each drink is 4.99. I've had way better vegan boba drinks.
She also charged me extra (I got charged for 3 instead of 2 entrees) for tofu and vegetables which I requested in my Penang curry. She said she would "specially make" my entrees vegan with the requested tofu and vegetables. However, I know all she did was scoop out the meat in the back as she materialized rapidly with the curry - she didn't "make it vegan". She just took the meat out and placed precooked vegetables (saw her so this) in the curry. Also, there was no tofu at all. The pad Thai, they didn't make fresh for me as well as promised without eggs. They just scooped out the eggs...
I wanted to add that I even got 2 entrees of the same Penang curry so she would not have to make 2 "special vegan" curries for me (originally wanted Penang and massaman curries but changed order to 2 Penang curries).
The over promising and under delivery was really disappointing and I would have given her 2 stars for the extra cost (but zero tofu) and not real honest vegan delivery. She was trying hard to fulfill the vegan order but she shouldn't have promised to make me a special vegan dish if she wasn't going to do so nor if she didn't have tofu. I don't think this is honest. she should have said she was sorry but she just didn't have it and couldn't give me what I wanted/ ordered. I would have been fine going elsewhere.
One more thing on pricing (too much money for too small portion sizes):
it says on the menu board the best deal is 2 entrees and a side (fried rice or pad Thai); this costs 8.95 I think. The 1 entree and 1 side is 7.50 I think. The three entrees and 1 side is 9.50. I was disappointed with the pricing and portion and would have given them 2 stars. Jaimee who took a photo of her food, was correct. My two portions of Penang curry actually looked like only 1 portion size. I was even more disappointed as I even tried to order two of the same entree so I could make it easier on her making me a special vegan curry. Pretty stingy on the portion size even after I took pains to make the transaction easier.
Customer service saved them from getting a 1-2 stars but even then, I was generous because of the dishonesty with the vegan meal. as I said, not a vegan friendly place here and buyer beware, food won't be tailored.