Eyezi
Google
Really disappointing experience at Tommy Café.
When we arrived, there were literal pieces of glass on the floor near our table, which already made things feel unsafe and poorly handled. The place was also very packed when we got there, and since we were seated with a view of the kitchen, we could actually see the back, the cooks were moving extremely slowly while orders kept piling up, which probably explains the wait.
We ordered food and waited over an hour even though the café didn’t seem to be turning tables quickly. Meanwhile, people seated after us, including a group in the back, received their meals way before we did. No one checked in on us or explained the delay the entire time.
We finally got up to leave because we were starving and only then staff told us our food was “almost ready.” After waiting that long, that was honestly frustrating to hear.
We ended up only having a matcha and left hungry. There was no real apology and no attempt to make up for the situation, no discount, no gesture, nothing. The space is beautiful, but the service and organization were really lacking. Spending that much time somewhere just to leave hungry shouldn’t happen.