Alex W.
Yelp
By far one of the worst-staffed libraries in the city. The workers (I cannot call them "librarians" because doing so would imply that they are professionals with some sort of knowledge of library services...scratch that: I can't even call them workers because that implies they actually do work) are so rude and lazy.
There is one in particular (a grumpy, obese woman who often sits behind the desk) who exemplifies this rudeness and laziness. Multiple times, I have placed items on hold for me at this library, and when the nypl.org website alerted me that they were ready to be picked up, I was unfortunately stuck with this staff member to check out my held items (although the other staff members are pretty much useless as well). And about 25% of the time, she refused to do so, claiming that they weren't ready. I am confident that she was just too lazy to get up and actually look for my materials behind the counter because one time I saw my items on the desk. When I asked, "Well maybe those might be the items I put on hold?", she glared at me, grunted like I imagine an old bear would after being awaken from winter hibernation, and took her sweet old time getting up off her chair. She then decided to see what the other staff member was doing behind the counter, and felt compelled to gossip with her. She then decided to check her phone and text/email some people before finally scanning my items to check out. She left them completely scattered in a pile on the desk, which forced me to pick up each individual item to stack to put into my bag. Then, she had the nerve to insinuate that I was taking too long gathering my items, saying "There are other people waiting." Excuse me?!? I was speechless. I had so many choice words running through my head that I couldn't decide on any phrase that would do justice to the thoughts I was having.
As for the rest of the staff, they seem to be more concerned with gossiping amongst themselves and letting library patrons wait until they are finished gossiping to start check-ins and check-outs.
I would compare my experiences coming to this particular library to going to the DMV. You wait to be served for way too long, and when you finally reach the front of the line, you realize that the person who is supposed to help you really has no interest in doing so at all.
I could go on and on about my other experiences, but I quite honestly don't want to write a book. And, my grasp of the English language would not be able to describe just how BAD the service is here.
As for the library itself, it is old and run-down with a limited selection of CD's and DVD's. Some days, there is a security guard there who walks around waking up the bums that fall asleep at the reading tables.
Now you may ask, why do I frequent this library when I always have these bad experiences there? Well, the library's only redeeming quality is its location on the north side of Tompkins Square Park. It is useful only out of pure convenience for patrons in the east village and alphabet city.
If this is your local library, then I truly empathize. I recommend going to the Ottendorfer Library on 2nd Avenue near St. Marks Place instead. I have always had a pleasant experience with the staff there as they are knowledgeable and extremely helpful.