Tonkotsu Shoreditch

We made an impromptu decision to go to Tonkotsu in Shoreditch and what an unexpected delight! Mary-Ann was our waitress and reminded just what excellent service looks like. Great personality, great recommendations and made the whole experience one to remember. I came in feeling neutral and I’m definitely leaving with a smile due to the food but most importantly the exceptional service. Definitely worth a visit!

Loved this place! Noodles were delicious, our server was Maryan she was very knowledgeable even recommend a new drink for my friend which she loved! Plum sake! She even helped with my picture editing skills she was great we will come back! Thanks

I had a lovely meal in the sun at Tonkotsu. I took advantage of their £10 Weekday Lunch to have the vegan Chilli Tofu Hiyashi (Noodle Salad aka Summer Ramen w/o Broth) and Shiitake & Bamboo Shoot Gyoza. I also enjoyed Edamame Beans with Sea Salt & Chilli Cauliflower Wings on the side. The food was delicious and came out quickly, and Maryan provided excellent & friendly service. Tonkotsu is handy for a speedy, tasty & vegan-friendly lunch!

Gifty was super friendly and full of energy, great service! The ramen was pretty good, though the broth was a bit salty for my taste. The noodles were on the thinner side. Overall, the vibe of the place was nice and enjoyable.

My first experience and it was made all the better by the service from Lenka as she was fabulous. Made me feel comfortable and looked after me very well. I had wanted a ramen and thought I’d try this place. When the ramen arrived I was surprised because the broth was white. Not the usual brown colour. I liked it. Not sure I’d have it again but I did like it. Just not as much as the usual brown broth ramen. Inside, the device is lively. All in all, I’d try it again, just with a ‘normal ‘ ramen.

Great place! We really enjoyed the chilli chicken ramen and veggie gyozas. Cauliflower bites stole our heart! Service was excellent and very helpful when it comes to making a choice regarding the food. We were impressed by the smaller portions option to reduce food waste. Would eat there again when I’m next time in London! 😊

Service - Gifty was amazing, so warm and welcoming, brilliant service and was so polite. 10/10 service and made our whole experience so much better. The broth was warm and soothing, the noodles were springy and perfectly cooked, the chicken was tender and juicy, the edamame's were fresh and tasty, the lemonade was cold and extremely good. It was filling and left me super satisfied. Would 100% recommend the Shoreditch branch.

The Summer Hiyashi noodle salad was cool, zingy, and hit all the right notes. Easy vibes, great flavours, and one of those meals you finish and immediately want again! 10/10

Lovely casual little place. I had the prawn ramen which was delicious . Staff were super nice too. Not too busy and didn't need to have a reservation.

Great food and place overall! Gyoza was good, slightly under-seasoned for my preference but juicy and crisp. I liked the Tonkotsu chili they have at the tables though to use! I've had a lot of ramen in my life and this one doesn't necessarily stand out but it's not subpar either. I really do appreciate that they offer a small size though so that way you can still get a good taste for the ramen but have room for other dishes on the menu! Curry was great and I was surprised at how much I liked the fried courgettes, I feel like most times they are too soggy but these were perfectly crunchy! Drinks were solid as well. Service was great -- not one dedicated server, everyone checked on us and were extremely polite. Atmosphere is laid back and casual, so its a nice spot to come in later in the evening for quick solid bites! Would come again! **they gave us complimentary sake when they found out when we were on our honeymoon! So sweet!

I was so excited to try a new Ramen place in Shoreditch and came here when they had just opened their new location. When we placed our order, we were told that several ingredients were not available (why not tell us when giving us the menu?), so we ordered something else. I wasn't too impressed by either of the 2 Ramen we had, and the service just wasn't great overall. I have to say, there are too many other good Ramen restaurants in this area for me to return to this particular one.

A new branch of Tonkotsu opened in Shoreditch and we were very disappointed. We ordered Tonkotsu and Tokyo ramens and both lacked flavour. Particularly the latter was very bland. The only nice thing about them was the pork. The service was a disaster. We asked our waitress not to put pork scratchings in Tokyo Ramen. After she went away, she came back to tell us the stock was pork-based (in reality it was chicken based). It became clear later when it arrived without braised pork. Obviously she asked the chef to remove both pork scratching and braised pork. So we asked the other waitress to bring us the braised pork but she took the bowl away and our original waitress came back to see what we needed. We told her the braised pork was missing , but she didn't know it was supposed to be in, so we showed her the menu. A few minutes later, it came back and the noodle was overcooked. There are other tastier tonkotsu ramen restaurants in London, so don't bother with this chain.