Chenzhe Cao
Google
TooHot is a new Chinese restaurant in Harvard Square that has a lot of potential, but unfortunately the service left much to be desired.
The restaurant itself is tucked away at the garden level in bustling Harvard Square, and while it has that “hole-in-the-wall” feel, the décor does a great job of making the subterranean space feel cozy and inviting. The menu is enormous—almost overwhelming—with so many options to choose from. My party of 4 ordered a variety of dishes: spicy grilled chili conch, fiery charred chili and silken tofu beef, Yunnan ham with mixed mushroom, egg fried rice, and baked lotus root strips with salted egg yolk. The food was excellent—fragrant, flavorful, and served hot. The mixed mushroom dish in particular stood out, and the portion sizes were generous enough for sharing. Despite the name “TooHot,” the spice level was balanced so that the flavors really came through. Prices were also quite reasonable.
The downside was the service. When I arrived (with a 6 PM reservation), no one greeted us initially. When a hostess finally came, she told us they weren’t ready for me despite my booking, and also noted they wouldn’t seat us until the full party was present. Once we sat down, the hostess immediately told us—in Chinese—that we only had 1 hour and 15 minutes to eat because it was a busy night, which made the meal feel rushed. I also couldn’t help but notice that the demeanor toward me, as an Asian diner, was very different compared to how staff interacted when my white friends arrived. That disparity and interaction left a bad impression. On top of that, the staff pressed us at the end of the meal to leave a positive Google Review, which felt pushy.
Overall, the food and ambiance were strong, but the service and attitude from staff really detracted from what could have been a wonderful dining experience. Hopefully as they settle in, the service side improves—because the kitchen is doing great work.