Chantel V.
Yelp
I returned to TopGolf and my second experience was jaw dropping-ly different from the first.
This visit, we arrived to be told that there was a TWO HOUR WAIT for a bay. Disappointed, but still looking forward to our friends (whom we had invited bc our first experience was so much fun) joining us this time, we obliged to the wait.
I even ran home to get games to keep us entertained in the interim. We also took the liberty of ordering food and drinks. I have to say, while I enjoyed the pretzel charcuterie board (sans the meat because i don't eat that), it seems overpriced for what you get. And my sangria, it tasted like watered down juice. Probably the worst sangria I've ever had.
As for service, the gentleman was interested in ordering a veggie burger, to which our waiter advised they were out. After he proceeded with a regular burger another waiter told us there were in fact more veggie burgers, he even went to the kitchen to confirm. We asked him and other waitstaff to notify our waiter of our request, and low and behold, he was nowhere to be found. Even had someone else deliver the regular burger to us. We finally caught what we would presume was a supervisor, and he got us the veggie burger. After all that grief, sadly, the burger was GROSS.
Oh, by the way, the two hours passed. A few of our friends came and played board games, and finally left. Frustrated with the lack of update or notification, I went down to ask about our bay. This is when I was told, we still had a 45 minute wait. Come again? I just waited 2 hours and 15 minutes and now I have 45 more minutes?!
I requested a supervisor. The supervisor, who
was over "hospitality" of all things, indignantly told me the 2 hours was an estimated time. Ummm, 45 plus 15 minutes is a whole hour added to an estimation. That is not an estimate in my book, that's a LIE.
After going into the issues we had with service as well, the supervisor CLAIMED to push us to the top of the list. About that... after waiting about 20 more minutes, and our final guest saying he had to go, we decided to leave as well.
Our bay was finally ready around 11p. To make this clear for you, we made our request for a bay at around 7p. That's FOUR HOURS LATER!
Sorry to say, since this incident, as much as I'd like to play a game of TopGolf, it just isn't worth the nonsense.
It's simply disheartening to know that they will let other people jump in front of you for a dollar amount. It's capitalism at its finest I guess. Folks who have $50 to throw away can jump in front of people who arrived hours ahead of them. Morally this is so wrong!!!!