Midette O.
Google
I just want to show MAJOR gratitude to Top Golf, Buford for their tremendous customer service. At the beginning of November, my partner and their family suffered a tragic loss. Today, we opted to celebrate a heavenly birthday in honor of my partner’s brother, who passed away so suddenly, and it was an emotionally heavy day for all of us.
From the moment we arrived, the compassion, kindness, and understanding shown by the staff made a world of difference. Management went above and beyond to ensure we felt supported and welcomed, never rushed, and genuinely cared for during a very difficult time. Their empathy did not go unnoticed and meant more than words can express.
A very special kudos to our server, Hugo, who was absolutely incredible. Hugo was attentive, patient, and warm, striking the perfect balance between excellent service and heartfelt compassion. He made sure everything was taken care of while also treating our family with dignity and kindness, which helped turn a painful day into a moment of connection and remembrance.
Thank you, Topgolf Buford, for reminding us that exceptional customer service is about more than just the experience—it’s about humanity. We are deeply grateful and will always remember the kindness shown to our family on this day.