Monica H.
Yelp
My family and I have been wanting to visit Topgolf for years now. I finally decided my Birthday was going to be the day. I made reservations online one week prior to guarantee that we would have a bay. The day of our arrival I received a text message to confirm our reservation, which I did. Once we arrived, we went to the front desk and checked in, the girl at the front desk was less than enthusiastic to be there, let alone help us. She said she could not find our reservation, I showed her our reservation on my phone, she rolled her eyes at me, sighed and after a minute of looking at her computer, she found it. She told us we had to wait for a bay, and to keep checking our phones for a message when our bay would be ready. We walked over to the bar and found a seat to order some beverages. Within 30 minutes we received a message to proceed to our bay number. Once we arrived at our bay, I looked around, it just didn't feel very clean to me. The cushions on the chairs had stains on them, the table had crumbs, and the touch screen had smears of fingerprints on it.
Immediately, we started setting up our first game on the touchscreen, we decided on the Angry Birds game since my 9 yo son was with us. We were only able to set up one name on the game, we decided to play while we waited for someone to come by and help us troubleshoot. It was also near to impossible to get any balls to come out, and the game kept freezing after only one ball, we decided to just wait until someone came to continue playing. After about 10 minutes of waiting, a woman came over to take our food order, and we asked her to help us get our game set up. We had already lost 15 minutes from our 1 hour playing time. She said we had to pay an additional $5.00 per person for a membership fee if we wanted to all keep score of our individual progress, otherwise, we had to all play on one account and would have no ability to keep score. So we paid the $5.00 fee and she got us set up. She was very friendly, but seemed overwhelmed, she was being nice, but firm to get us set up so she could get back to her job. After she got us setup, she took our drink and food orders. After placing our order, we went back to playing, 35 minutes had already passed from our Bay rental time and only one of us was able to hit a ball. It took us an additional 3-5 minutes to figure out how to get a ball dropped and pick a new game, but after that we were on a roll. There were 4 of us in our party and we had only played two rounds each and our time was up, so we had to ask our server for additional time. We added another 60 minutes to our time. We all really had a great time hitting the balls. We did experience some glitches with the balls that were hit not showing up on our screen or increasing some of our scores, so eventually, we just stopped looking at the scores and just kept hitting the balls. I really wish we didn't pay the $5 membership fee per person and just hit the balls under one account due to the game being so glitchy, we ultimately just ended up hitting random balls in the end anyways. Moving on to to food/drinks... We were extremely disappointed, the food was not very good at all. The nachos we received were really just a few tostada shells sliced in half, loaded with a bunch of melted cheese all on one small pile of a mess. It definitely was not worth the price. It just looked like it was thrown together (picture attached). The strawberry lemonade was watered down, and the glasses were not very clean. We asked our server for some fresh refills, but she never came back with our drinks...I guess she forgot. Overall, putting all of the small issues aside, we all managed to have a good time. It was a unique experience and reminded me of Bowling, except with golf balls. We WILL give this Topgolf another try again in the near future, in hopes that we know what to expect and hopefully can avoid some of the issues we experienced on our first visit. I do recommend you try this place out for yourself. Maybe our visit was on a day where they were short staffed. It's a great concept, and worth a visit.