Melanie F.
Yelp
Booked Topside about a month in advance for my birthday. It was a reservation for 10 people at 9 p.m. We got there and the table wasn't ready, but when we were seated, there weren't enough seats for everyone.
Keep in mind there are bigger seating areas and couches, but the staff just added chairs to our space when I mentioned the reservation was for 10 and not enough seating.
Security then proceeds to reprimand my guests every 20 mins or so about the walkway being blocked by the chairs staff set up for us. We kept trying to scoot in, but this was the set up they provided. An hour into the reservation, after 3 reprimands by security, we asked to change to a bigger open seating area and were denied. Security continued to complain to us about the limited walkway the rest of the night.
As for service, we ordered drinks, but they were forgotten and not delivered a couple of times. One of the servers that helped our table dropped and broke glasses, and my guests had glass and ice all over them. Obviously, it was an accident, but it didn't add to the evening. My drink was also not good, but I didn't want to add to the troubles of the night by sending it back.
Overall, pretty disappointing experience for my birthday, which also wasn't acknowledged at all by the staff. No sweet treat, no free drink, nothing. Needless to say, not a good place to celebrate a birthday or have a large group.