Alexandra S.
Yelp
This was the most disappointing Torchy's experience, and the worst location I have ever been to.
This is a really small location, there is a drive-thru, but no margaritas. I understand because it's so small they can't have a full bar like other locations, but Torchy's is known for their margaritas. Put up a frozen margarita machine and call it a day. This has NOTHING to do with my poor review, just a disappointment.
I went inside to order because the drive thru seemed to be taking forever - makes sense as it is made to order. I got inside and placed my order. There was a guy inside not wearing his mask properly, and no one who worked there said a thing to him. If people cannot follow the rules, they shouldn't be allowed in. While I waited for my food, another man came in waiting for his food and had his mask hanging under his nose as well - again, no one said anything.
The tables inside are closed for eating, which makes sense because the place is so small inside. However, they were not keeping up with how many people were in there and it was impossible to keep 6 feet. And a staff member went to eat, they sat at the table area inside with their masks off, right next to everyone. Not social distancing at all.
Their safety protocols need to be evaluated.
As I waited and waited for my food, more and more people came in and ordered their food. Somehow I was the last person waiting for my food in there. Everyone else received their food before me. I think 6 cars went through the drive thru behind the car we were originally behind, and got their order before me. They do not have any priority to filling them. They just fill them and are all on top of each other trying to do so.
Now the food. I ordered the fried avocado in a bowl and a chicken quesadilla. The fried avocado taco was not fried. They battered it and stuck it in the bowl raw. Raw gross breadcrumbs (picture attached). I mean seriously? My chicken quesadilla had no chicken in it and was overstuffed with half melted cheese. It was an inedible, greasy glob of cheese. Just beyond disgusting and disappointing.
My boyfriend said his food was good tho - he had a trailer park, trash and a chicken fajita.
I understand that they were super busy, but Torchy's is usually busy and they should be able to keep it together. Their efforts yesterday were beyond pathetic. There is no excuse for uncooked food and not maintaining health and safety guidelines.
I would definitely suggest a different location if you want the true Torchy's experience.