Signe L.
Yelp
In 2016, I would've given Tori's 5 stars -- the paté with sauerkraut sandwich was delicious and had lettuce, pickle, sauerkraut, mustard and plenty of paté. this year, we had our latest sandwich and there was no pickle, the mustard was so skimpy that I wasn't sure if it was really there, and the dry-ish bread made up the bulk of the sandwich instead of the filling.
the croque last summer every time was exceptional with melt-in-your-mouth GF bread, a soft faux-egg, fried greens, fried onions and avocado. it was loaded! this summer we tried it twice, once at both locations. both times the bread was dry and chewy and there was only the faux-egg with about 1/2 tsp of avocado spread on the bread so you'd easily miss it. so disappointing.
We asked what the soup was at the beaches location after driving there only to be told "we've been out of soup for 2 days". my immediate thought was, "well, do you have a pot?". I mean, 3 sad-looking sandwiches in the case and no soup?
The awesome grilled veg tapenade sandwich is gone, as is the tempeh mock tuna which turned me on to Tori's in the first place. The less clean, utterly predictable faux-BLT remains, but it's not something I would get again.
There's no online menu, no in-store flyer menu and they serve 3 different sandwiches at the Canary location (with seemingly embarrassed staff apologizing for the slim pickings) and 4 sandwiches at the beaches location (unless they run out, because they can't make more).
Such a great concept, I'd love to see Tori's succeed with the items that made me love them in the first place, and by having proper materials out so consumers can see what they offer. Pics of sweets on their website are not enough. Spending hours trying to find out when the canary location would open and what the correct times + days were should not be a hassle for the customer, but it took me hours.
At this point I would not return, which is too bad since I've gone 10+ times within 2 weeks this summer and last, and my gf came from California specifically looking forward to Tori's, even taking my mom there once. Now she's as jaded as I am. I've referred many customers, but I can no longer do that unless things change.
update: the owner told me that they now make the bread off-site and have it delivered to the 2 locations. This explains why the freshness is gone. They've expanded aster than quality control could keep up.