Dai Y.
Google
A Disappointing Mismatch Between Good Food and Problematic Service
The quality of the food itself was acceptable, and the chef clearly has skill. However, the service we experienced was profoundly disappointing and created a frustrating dining atmosphere that overshadowed the meal.
The core issue was a lack of communication and attention to detail from the service staff, which felt dismissive. This was evident in several key areas:
1. Confusing and Inattentive Service: When ordering skewers, we specified our selections clearly. Despite this, we were served the same type of skewer twice, indicating a significant error in order management.
2. Lack of Transparency: At the end of the meal, we were presented with a total bill amount with no itemized breakdown. Several items were unfamiliar, and with no way to verify what we were being charged for, it felt opaque and unprofessional.
3. Minimal Engagement: The staff showed no interest in explaining the menu, checking if we were enjoying our meal, or clarifying the charges. We felt ignored throughout the experience.
While the kitchen delivered on its promise, the front-of-house service was completely disconnected. The overall experience was so negative that I cannot recommend this restaurant, and I believe it's important for potential customers, especially those who might not be familiar with the cuisine, to be aware of these significant service shortcomings.