Yunus Emre F.
Google
We picked the Torro based on the reviews. And the host at the entrance was super nice and attentive. I’ve gotta admit the food was delicious but i had to give one star because of the confilct I had with our server Ahmed. Super nice guy, he picked the best food for us but he thought we gave two orders of the same dish. When I told him we ordered only one, like everything we have ordered up to that point, he insisted I ordered two of the same dish. My friend also confirmed that we only ordered one. But he told us he had to pay for the food if i don’’t agree with him. I told him it happens, people make mistakes and I’m sure the management will understand. He said NO. I saw we were going nowhere so I suggested calling the manager. Another super nice came, though I’m not sure whether he was in charge or not but he had a chat with us earlier and told us how much he loves Turkey etc. I explained the conflict. He apologized he said he wants us to make happy and he left with the 2nd plate. We didn’t want to order anything else because we thought they could have handled this differently and honestly I lost appetite. I’ve never encountered a situation where I had to convince the waiter what I actually ordered. So we asked for the bill. Ahmet brought it like nothing happened. Didn’t even bother to make amends. So we left right away after we paid. The host in the front asked us about our dinner. I told him we were having a wonderful dinner up until the main course. They let one upset customer leave without making amends. I’m sorry but they are gettlng a negative review because of this. Very unfortunate. It’s not only the food we have in restaurants , it’s the attitude and approach always. They think they saved the day but what we lived was surreal and unforgettable in a bad way.