Toronto Pearson International Airport

Great Service, But the Airport Needs Modern Upgrades Of all the airports I’ve traveled through, Toronto Pearson International feels the most outdated. It lacks the modern upgrades and sleek design you’d expect from a major international hub, it seems to have remained largely unchanged since it was built. That said, the service is truly first-class. The Premium Lounge was a lifesaver during our 2 hour flight delay, providing comfort and excellent amenities throughout our wait. The wheelchair assistance for my wife was also outstanding, from the moment we reached the checkpoint all the way to boarding the plane, the staff ensured she was well cared for. If you’re expecting cutting edge facilities, this airport may fall short. But if top tier service and support are your priorities, Pearson delivers.

Arriving at the airport is easy, it’s well organized and accessible. The signage for each airline is clear and helpful. Baggage drop-off and security checks are usually efficient and quick. It doesn’t feel overly crowded most of the time. Make sure to enjoy your stay in Toronto, it’s a beautiful city!

Pearson International Airport is clean and the flow of traffic seems to move seamlessly. I had the chance to speak to many staff members today including peel regional police and everyone was pleasant and helpful. This has been a good experience and I have received nothing but positive energy. I’ve taken some pictures and videos to give you a sense of what it’s like. The public washrooms are clean and kept tidy, you can see that they are maintained well. Toronto Rocks !!

8-9-25 it’s a big international Airport which the main terminals connected through train. Variety of convenience stores and others are very limited in compare to main international American airports. Also from main terminal one to the 80s and 90s gates is at-least 5000 steps walk.

Very well organized and welcoming staff. Everything was easy and any employee there was very helpful and informative. It was my first time to Toronto Airport but i loved it so much.

Toronto Pearson International Airport is a great airport. Two terminals connected by a train, easy to navigate. Well connected to the city by a dedicated train every 25 minutes. During the pandemic due to cuts to both ground and airline staff, the security lines were long and checked bag waits horrendous, but it’s back to normal functioning now. If you fly to the U.S., it’s a pre-clearance airport and CBP lines in the morning can be brutal because of the volume of travelers (and CBP sometimes decides to staff only 3 booths).

One of the busiest airports in Canada . The immigration is very subtle . The place is always crowded . Has the facility of wrapping but charges are 22$ per piece , a lot of shops to eat and dine includes Tim hortons , star bucks subway and list goes on , duty free is small but hold good amount items . One of the downside is luggage on arrival either it’s delayed or left if you had connecting flight so be very concerned .

The overall experience is improving over time. It’s a busy airport, we know that. But the city and company is actively trying to make it better and more efficient. I like the modern look and amenities available. It seems something is always being renovated and is new whenever I visit every few months. Keep up the good work without jeopardizing safety!

Does anyone love spending time in an airport? I always arrive way too many hours in advance. How I roll. I wish I had endless cash for overpriced wine, massages and mediocre snacks but... It's a major hub with the best flights out of this tundra at lower costs and less connections than Ottawa and Montreal. Major downside... Driving through Toronto to get here. Choose your poison! Staff were fine.

I actual liked the airport. The bathrooms were clean and the signage was very good. They have a United States Immigration & Customs processing system in place. There were plenty of shops and food places. The walkways were spacious & clean.

Very smooth transition from Canada to USA via U S Customs. Actually faultless. The employees were all friendly. Baggage drop off was self help, electronic. Scan your boarding pass, put the bag on the conveyor belt, and off it goes. Global Entry worked exceptionally well. And fast. Now, upon arrival at our USA airport, we have already cleared US Customs. Why did I take a photo of the a/c & USB jacks? THEY ALL WORKED! Wonderful, and not that way at the Austin, Tx airport.

One of the consistent poorly operated airports I been to (only Amsterdam's Schiphol Summer of 2022, is worse), one of the workers directing traffic in the CBP zone, was asking all the travelers who wanted to use NEXUS/Global Entry for their physical cards. If you werent carrying the GE card, you were denied entry. In my 5+ years of using Global Entry, I have never been asked to carry this. The worker then asked if I wanted to speak with his boss and I said yes please. His boss came and then told him we should not be checking for NEXUS/Global Entry cards and then she let me through. The worker needs better training, from the CBP website "CBP accepts Global Entry cards for lawful U.S. entry at land and sea ports of entry." meaning you dont need to carry it if you are traveling by air https://www.cbp.gov/travel/trusted-traveler-programs/global-entry/frequently-asked-questions

Pearson I have traveled through Pearson several times in the past couple of years. It is a modern, well-organized airport. Gates, checkpoints, and designated areas are clearly marked. It has multiple concourses. The Global Entry, TSA Pre-Check, and other special lines' entrance is all the way to the left. If you enter from the right side of the terminal, it is hard to know since there are so many signs for those until you are right in front of the entrance. I have always boarded through concourse F, which is relatively small and doesn't have many food or shopping options. It has one full dining restaurant, one duty-free store, a few small alcohol stores, and a Wahlburgers. I had to dig through the terminal map to figure out that concourse F connects to concourse E, which has a large number of stores and dining spots. Arrival and departures have been smooth. Arrival passengers moved through the second level, whereas departing passengers board on Level 1. Customs clearance has always been super quick for me. Overall, it's a decent transport hub.

Arrival was good. International travelers approach a kiosk to scan ID and such, answer questions and. E on your way. I found the restrooms very clean along with the airport overall. Departure: I was surprised to see Homeland Security Global Entry kiosks at the airport when we returned for our departure to the U.S. I was thankful though, because we were able to bypass a line that we would have otherwise waited ~25 mins in. My face was scanned and I proceeded to approach the customs officer for a quick verification before being sent on my way. I didn't even need to take out my passport.

This has to be one of the worst run airports in the world. When you take a 5 hour direct no -stop flight to Toronto and then you have to wait over 1 hour for your luggage there is nothing more to say

I hardly depart from Terminal 3 but it seems to be when I was there all departures to the US. The aircraft was much smaller than typical planes, I was on Delta. I was disappointed as they didn't have great options for food if you're looking for a healthier choice. I wanted a smoothie at Booster Juice to start my morning but it seems like that's only at Terminal 1 or another gate I don't have access to. Even though the website says it may be at terminal 3, but it's certainly not at the gate where I was at. Check out the options listed in the display pic here and prep yourself prior to leaving. 2 tacos at El Catrin runs you at nearly $16. The Toronto Pearson website is also horrible at dividing the food options by terminal so it's not easy to navigate to see what are all the food options in this terminal until you get there.

Not really a fan. Very convoluted layout and pretty rundown. Dining selection was pretty poor. It is what it is but that's what you get.

Great, clean well organaized airport ( LAX, take a note). But $21.50 For 6 ounce white wine. Just come here and you won't need to go AAA :)

Toronto Pearson is a great destination airport as in if you are flying to Toronto, it's an excellent airport for transport into the city and the security line is really fast. BUT if you are connecting in Toronto, that is a different story altogether and it's a pretty miserable experience. Especially if you are doing a Canadian transport so if you are originating from Canada and going to the US more than likely, you're going to have to exit from your gate to go through security again and American immigration so it's going be a nightmare. Concessions could be better, but I think that's the case for most airports.

One of Dante's circles of hell, I'm quite sure of it. All of the rudeness you can imagine packed on a flight from PHL to Toronto was firmly rooted here at YYZ (dumb by the way) and was evidenced in my dealings with both staff and fellow traveler. After running around their disjoined airport with busted people movers and elevators, I finally found my gate. Just to be told the flight is delayed two hours. Which in turn delays my whole life because I have a third connection to make which will not be made. No one at the desk is willing to help me and I'm Currently on hold for a half hour. The shopping and food and drink options here suck ass. Never pay Canadian conversion rate on smart water if you can help it. To top off this shit sundae, out of a mass of humanity I spot a couple empty chairs where I plan to post up and spend the next few hours of my life in misery. Well after sitting down a certain member of a certain entitled class demands I vacate them because he's been saving them for his whole clan. FOH bud. Ya wanna hear about my problems? Canada is lame, this we already knew. But their airport is essentially a diorama of the town's miserable and incompetent people hoarded entirely too close together doing fuck all.

For it to be my first visit, Toronto Pearson Airport proved to be a busy hub that delivered a smooth travel experience. I flew with Air Canada, and the overall process was efficient. Check-in and security were well-managed despite the high volume of travelers, and the staff were polite and helpful. The airport itself is clean and modern, with plenty of signage to guide you through the terminals. There's a decent selection of dining and shopping options, though prices are, as expected, on the higher side. One thing to note is that the airport can get very crowded, so giving yourself extra time is always a good idea. Air Canada's boarding process was orderly, and the airline staff were professional.

Flew into and from Toronto Pearson to attend the eras tour and my experience was okay. My time at the airport was very short and very early so I did not have any food, drink or need to use many amenities. Baggage took forever when I landed which was annoying as I was in a rush to meet my friend. Customs was easy peasy since I used the customs apps that Air Canada and United recommended. Also had a very polite and non intimidating customs officer.

First time traveling to Toronto and YYZ airport was a breeze. Honestly impressed with the digital self-service customs clearance. Upon landing, I was done in 5 minutes and quickly exited the airport (I travel carry-on only). Easily found the shared ride service waiting area and ordered an Uber. Signage throughout the airport is clear and concise, which makes it easy to navigate. On the flight back home (USA), the airport was surprisingly busy around 3am for travelers USA bound, who undergo US Customs Clearance after the standard security clearance. The secondary checkpoint (US CC area) doesn't open until 3:30am and the waiting area quickly filled up. That being said, I was fortunate to experience little wait time for entering and exiting YYZ. Overall solid experience.

I flew United in from the States. After deplaning I had to walk far to finally get out thru to baggage claim. Once exited I was approached a couple of times from sales rep asking if I needed a SIM card. They were friendly and not pushy at all. There was someone at the information booth even at 7am who helped direct me to the airport train. If you are an AMEX Platinum card holder or a Aeroplan AMEX holder there is a special line to get thru security when departing YYZ. Although when I arrived around 4pm on a Tuesday with TSA precheck, it was just as quick. I have to remember to bring my Global Entry card for immigration even tho they use a kiosk and face recognition, or else I will be in line with everybody else.

We came through here recently on our journey up north and were pleasantly surprised. Our relatives had warned us that it, previously, was the worst airport in Canada. However, they've done a great job at improving since then. We had no issues with customs & immigration, and everyone in that group was friendly and courteous. Plenty of restaurants and shopping choices. We stopped to get some shirts for friends in one of the airport shops and they did have decent sales / no price gouging.

YYZ definitely has been one of the most poorly organized customs areas that I have ever had the displeasure of flying into. Upon arriving, there are giant signs directing people into lines for Citizens, Residents, and Nexus individuals. Like most arriving passengers, I was looking for other passports to no avail. Turns out, it was a single, tiny, unmarked line in which an airport employee would occasionally shout "OTHER PASSPORTS" and vehemently point to. She was unfortunately occupied with a question from an elderly passenger at the time, so a big mob of us just stood there in confusion wondering where to line up until she was finally available to shout and point again. Toronto airport has been upgraded with the automated kiosks at customs. Simply scan your passport, answer a few questions, and stare into the camera until it clears you and spits out a little slip of paper. From there, it was extremely unclear which direction the exit was. While EVERY airport I've ever flown into has a very clear exit path, there was no signage or roped off lines directing us out. Following along the perimeter of the roped area, I finally found an opening that essentially cut into another line that was also headed towards the exit. Instead of simply forming a separate line, they made us cut in front of other people in a pre-existing line just to get out. Literally all of this bottleneck and confusion could have been avoided by simply doing what every other modern airport in the world does. Have clear signage, individual lines that don't just merge into one another, and people directing traffic in key intersections. Flying out of YYZ was equally as aggravating. While Air Canada had plenty of self-service kiosks, they had very few manned kiosks for my coworker who had issues with her flight and needed a live desk agent. Despite being one of Canada's largest airlines and having multiple lanes dedicated to their airline, it was incredible how poorly staffed the desks were for being the middle of the afternoon. There were also surprisingly few power outlets at the gate in Terminal 1. In this day and age, it's still baffling when an airport can't even supply more outlets for departing passengers.

This airport has no water bottle filling stations. You can only refill your water bottle at a fountain. That's the main reason for a low rating. Also, airflow was inadequate. It was uncomfortably warm. Otherwise, security check was quick, got to gate with plenty of time to spare

Compared to airports in the rest of the world, Pearson is slightly behind the times I'd say. You only have to look next door at our neighbours, who have some of the most efficient customs. Just simply too much red tape procedure. I don't care if they call it precautionary, attentive, safe (some bs word). All I know is, the usual rule of thumb is to get to an airport 3 hours before one's flight in case anything goes wrong. Well, at Pearson you might actually need all 3 of those hours because sometimes it moves so slow that you'll wish you had gotten to the airport 5 hours in advance. Absolutely ridiculous some of the line lengths. Employees are very hit and miss too. You talk to one staff they have no idea where anything is or how stuff works. You talk to another one smoking a cigarette outside and they sound like they know what they're talking about but their instructions are vague and unclear. Better staff training needed. The layout of the airport itself I also feel is not the most intuitive in some parts.

Easy digital exit through customs. No waiting and no scrutiny. Unexpectedly easy for exiting a major international airport.

Organized and not chaotic. Employees are actually so helpful - they're Canadian! Whenever I come through this airport, my blood pressure actually improves.

We had a several hour layover here on our way home from Greece. It's a pretty sizable airport and even though our connecting flight was in the same terminal, we had a pretty long jaunt over to our next gate. Even though it was a connecting flight, I'm sure since we were headed back to the states, we had to go through TSA again. I'm not sure I've ever seen such a thorough TSA process in my life lol! They were stopping many bags and searching through wallets and tiny pouches in people's bags. Even opening up some of the toiletry items that were clearly still within TSA limits. Using wands to search backpack straps, etc. It was interesting we hadn't had to remove our shoes through any TSA processes until this one. I asked one of the agents if it was because we were going BACK to the states and she confirmed it was. It wasn't a problem, I was just curious. The customs agent we had was pretty cool! He told us he needed to take our photos and see our passports and my oldest daughter full on struck a pose for her photo and we were all laughing about how quickly she got camera ready. He wasn't going to stamp our passports, but I asked if he could and he said a pose like that was deserving of a stamp so we went a couple booths down to grab one for us. There's a lot of duty free shops and restaurants available. I was personally thankful for the water bottle refilling stations. The one near our gate wasn't working, but there was another available nearby that was. Clean facilities as well.

I've done quite a bit of international travel and the inefficiency of this airport puts it in the bottom 5 for airports in a first world country. We were asked to show our boarding passes so many times, at one point, 3x literally within 15 feet. If I showed my boarding bass at the entrants to the airline departure section, and they checked it when they swabbed my bag, why does it need to be checked again when I go through a 2nd round of customs. This all after an 8 hour flight, just added to the stress of the day. I'd avoid flying through this outdated airport if at all possible.

Had an unexpected layover here in Toronto on my way back to LAX. Pretty easy to navigate, customs was a breeze, and quite a few restaurants and shops all around the airport. I landed on a Friday afternoon in mid October and it wasn't too crowded, so not sure how busy this airport usually is. Some negatives are there were not a lot of outlets to charge your phone or devices. You really have to look around to find some and at some gates, there were just four outlets for the whole area. The restrooms were also pretty dirty and none of them had toilet seat covers. Not sure if maybe it's a Canadian thing, but not one toilet I saw had any available. Besides that, i think it's just like any other major airport.

Honestly, I love Canada, but let me just tell you to never get a layover in Canada. In the past two decades that I have flown through any airport in Canada, it has been a hassle to get through immigration and this time we were pulled out to get inspected again. Luckily we had a six hour layover, but also our flight was in a new part of the airport that they were building and it was a 30 minute walk from where we were. The terminal that we were in for Air Canada that goes to the United States destinations was terrible and the food was really bad. I wish they had a kid play area in the terminal.

I have only flown through this airport once as an adult. Unfortunately, if I plan to fly to Toronto, this is the only option unless I were to fly into a farther airport. I had a late night arrival into this airport and it was just a disaster. As soon as we walked off the plane, the security line was just madness--wait, there WEREN'T any lines, just chaos and frustrated passengers. Three stars seems generous for my arrival flight, but my return flight was a little more pleasant. I had three Uncle Tetsu cheesecakes and some tarts with me when going through the TSA line. Once the agent asked the question about having dairy, I candidly said I have three cheesecakes and 2 tarts, which did surprise him. LOL! I just let him know that I love to eat!! of course he laughed and let me through. I wasn't able to take pictures on my arrival flight because of the madness while trying to get in touch with my friend, who was also flying into the same airport. No pictures while flying out either because I was busy juggling my carry on and personal bags while and the cheesecakes/tarts!! I will eventually fly into this airport again and when I do, will be prepared for that "line" to go through security!! Hopefully it will have improved by then.

A really busy airport that is chaotic. There are not enough staff directing people. The automated check-ins are not a good idea for all the foreigners and the elderly. Everyone needs help and there are not enough staff to do that. Which then leads to a back-up. Perhaps have counters and auto-check in? The atmosphere here is good. It's so nice to see international arrivals here with loved ones waiting in the arrivals section. This is probably one of the busiest international airports there is- the processing needs to be better. The staff are nice but they can only do so much.

Worst. Airport. In. Canada. This one should be named after Justin Trudeau. More flights than gates. Luggage rarely makes the transfer from one plane to another.

This airport is badly in need of updating. It is the craziest layout, a long strange walk to gates, old infrastructure and awful retail and food options. The exterior seems old, no landscaping, gray/colorless and blah. The service of most staff is really pleasant however which has been consistent with the Canadian travel experience.

People have their priorities when rating airports perhaps. I usually give good marks for the ones that most efficiently get me from A to B. Toronto works for that. Decent walk time coming in from International, and high marks for quick passport lines. They even figured out how to make it not too cold in winter--imagine. A little congested with the gate layout when all those crazies "line up" in a big pile, spilling into the walkway, leaving 1 foot for people to walk by (wait I'm in Canada, what's that in meters I mean metres?). Anyway it's too little space. But this is nitpicking so no stars lost. Otherwise happy times and a nice dollar-exchange rate makes this one of the cheaper places to grab a bite or duty-frees along your journey. And you can be to places like Dublin in 6.5 hrs, which is less time than Atlanta to Anchorage.

This place has outgrown itself! Sooo many people, Sooo little space. Men's room has a very strong urine odor and the cleaning guy was just leaving with his little cart as I was walking in.. not quite sure what he did in there? Long lines of people at multiple gates blocking walkways, etc.. Who knows maybe they'll expand in the near future and buy some Fabuloso for the restrooms.

This airport is large and very clean. From the moment you arrive, you are greeted by a well-organized layout, and helpful staff members who will guide you through the check-in and security process. The airport offers a diverse range of dining options, shopping opportunities, and amenities to keep passengers entertained and comfortable during their wait.

I expected to see a much better version of this. The bathrooms are limited and quite dirty.

This place is huge. Our gate was F95 and if you asked me how we got there I could never tell you... Maps online don't even include this concourse so we didn't know if there was food down there...

Super busy airport. For some reason, I always thought it was a much bigger airport when I was traveling to it when I was younger. I am most familiar with terminal 3 which is the international terminal. Customs is pretty easy to get through. The place has great signage so everything is easy to find.

Easy to get around. Place was clean and workers were all friendly and kind. Lovely place to fly out off - stress free experience!

YYZ please take care of the airport that brings you 1000's. Of passengers daily. A6 is one of those boarding areas where we will likely walk stairs to board the plane. Also the gates have 6e, 6d, etc. Weird as it doesn't show up on the gate signs or in the app. It's a small area for 3 gates; A6d,e,f. There is a down escalator, stairs and an elevator.

I've flown into and out of YYZ numerous times. It has been improved since I started using the Nexus lane several years ago. While I didn't have a Nexus interview at Pearson, I have been to the Nexus office at this airport to update my traveler documents. It was quick and easy. Getting through customs with Nexus is a breeze. In the past, going into the US required fingerprint scans and getting back into Canada required retina scans. Now they use facial recognition. I was surprised at how quick the process was after my first flight since the pandemic. Having said that, my co-worker who went through the normal US customs line reported that it was also fast. While Toronto Pearson airport is just as busy as it has been in the past, it has always been clean and there are numerous food options. Now if only the airport lounges weren't so busy...

Easy to navigate and some cool shops. I didn't care much for the food options I tried, but there are enough choices to pick from. Everyone here has been really friendly also.

After spending the beginning of my day at CF Toronto Eaton Centre, I went arrived at this airport around 2:30pm on a Saturday. I had an international flight at 4:30pm that day and this airport was already a bit crowded by the time I arrived that day. Anyways, after I checked in at the self-serve kiosk booths and finding my gate, I finally felt a bit free to explore the airport! While exploring the airport, I got a bit hungry and noticed they have a big variety of foods to choose from! I also noticed that they have a Tim Horton's location inside this airport too! I ended up going there to grab a quick bite of food in the airport at around 3:11pm and then finding a random place to sit and eat my food. Another thing I noticed about this airport is the amount of seats they have. They don't have many areas to sit and eat if you don't stay at the restaurant you got food from, so you'll probably have to find a seat at the area near your gate. I'd recommend this airport! I loved the variety of food they have here, but unlike other international airports I've been to, this one didn't have as many random areas to sit and eat with a table. The restroom here is also very spacious and clean so that's another plus!

My 1st int'l flight through Toronto, and airport employees were very friendly, efficient, and helpful. The security process wasn't too bad. All in all, process time was fairly fast, plus our flight was on time, so no complaints. I didn't give more stars because I didn't really experience the airport other than a layover, which was just fine.

Airport here we go again! Toronto Pearson International airport is one of the busiest airports in Canada. I have been to this airport copious times over the years. I had no issue with their check-in process and flight schedule until now. They lack phone chargers and heavy flight delays. Ugh!! Screeners and US customs were competent and professional; lines were moving swiftly and properly. Overall, I had no qualms much about this airport except for flight delays.

Ontarians deserve a better international airport experience. After COVID, it's been a constant cluster at YYZ. Now, what I can't figure is if the cluster is because YYZ always seems to be running on a bare-bones crew, or the bare-bones crew is because of the cluster. Chicken-or-egg. All of this means that even if you show up the standard 2 hours prior to an international flight, it will be a tense experience from start to finish. If everything goes as smoothly as can be expected (which, it's never smooth anymore), you will breathe a sigh of relief when you get past customs and get to your gate just as they finish boarding (no last minute Tim's coffees for you unless you show up way in advance). The inefficient processes (first go here, then go here, then go back there, then get in this long line, then go there to the next massive line, etc.) are made worse by the surly employees, who are surlier when they're short-staffed. A part of me feels bad for them, but then I remember that the YYZ staff have always been testy *ssholes, even when things were efficient. All I keep thinking about is that time when the Pearson CEO (Deborah Flint) bold-faced lied about how great YYZ's performance was, and the cameraman panned up to show all the delayed flights listed behind her.

I wished they had more food selections, it was very limited as well as shops. Urinal in the men's bathroom was flooding and there was no janitor around. Line for customs was very long and moved kind of slow. Other than that, airport overall was clean and there were plenty of tables to eat at.

Great airport. Easily navigable. Everyone is friendly and polite. Signage is plentiful and accurate.

Oh no thank you. This airport is a hot mess in every way, other than that planes do arrive and depart from it! Pearson is dirty, crowded and chaotic. Terminal 1 is a special kind of horrible with complete lack of seating, map signage or food options. Do not judge the great city of Toronto by this airport when you arrive. One extra star for very quick time through customs.

Kind of crazy upon arriving from the US. Lots of navigation to get to domestic terminals, but we had lots of time so we didn't rush. Not many sit-down food options, but plenty of shopping. I liked the piano that was available for passengers to play. Enjoyed some great music while waiting for my flight. I was asked to provide feedback on the airport by one of their staff and took the survey via ipad. It's nice they are asking and want to improve the experience.

It's a hit and miss kind of airport; one time, there are huge lineups at the package drop offs, passing security check and even onboarding; the inbound and outbound flights have delays and they keep you in the plane for even few hours! The staff can be impatient and agitated! Another time, there are no lineups to drop off your luggage or pass through security clearance, the staff are very friendly and helpful; your flight is on-time (this one rarely happens). So, when you step foot in the airport, you'll never know which one you'll get!