Angelica R.
Yelp
Okay, so I had originally decided not to cone here because of past experience with the service, not the food, to be clear, but my husband really wanted a torta.
The reason for my decision was because my husband is lactose intolerant and he can't eat mayonnaise. Our friend, who was joining us, has a severe onion allergy. I say this because I'm always hesitant to eat at small businesses when they're coming along, due to my lack of trust that their orders will be done properly. There's been too many times that they haven't received the correct order when going to a food restaurant with no legally strict practices in place.
Anyway, we placed our orders, my husband, predictably ordered with NO MAYO, NO CHEESE. Our friend, ABSOLUTELY NO ONIONS. My husband's order was not supposed to include onions, he doesn't eat onions. Our friend's order came with cheese, making it a bit more expensive.
Food arrives 40 min later, the 10 member group that came in and ordered 20 min after us received their order in 20 min. 3 tortas took 40 min (AFTER I had inquired about why it was taking so long). 10 tortas (with sides!) took 20 min. Perspective? Ridiculous. Also, it was midday, so I doubt it was anything having to do with the food not being prepped.
My husband's order came WITH cheese, WITH pickled onions, and WITH mayo. Our friend's order came with NO cheese.
We brought it to the attention of our server, who apologized, but offered no help as far as bringing us a correct order or offering a discount.
They didn't get to eat the food, but rushed out because they were late for work.
I stayed and spoke with the person in charge of charging us. I explained the situation, and there was nothing lost in translation, as I am fluent in Spanish. He just refused to give a discount or even replace the food. He kept saying that we should have told him immediately, and not the server because she's not in charge. I told him that I was telling him NOW and that the food wasn't eaten, but he refused to give any restitution for the wrong food. I also asked about how customers were supposed to KNOW to go to him and NOT the server, and he just shrugged his shoulders and said because he's in charge. I asked, of course, how we were supposed to know he's in charge? He replied that he's the one behind the register ( to clarify, he's behind the 'To-Go Orders' register). No apology.
My food was good, not great. I don't have allergies or anything that restricts me. Just not satisfied with the service.