Tortilla Westfield London

Great place with generous portions. You can mix and match ingredients however you like and end up with a really flavourful meal. Dave was very helpful.

Tried Tortilla today and had a great experience. The staff were very friendly mainly vk and served the food quickly. The burrito was fresh, tasty, and well prepared. Overall, excellent service and good quality food. I will definitely visit again

My advise if for anyone going there to Get a small bowl / portion, because the large one will be filled the size of a small and cost double! It could be the effect of Brexit, but the non European guy serving us, had zero customer service, we’ve got to the end and our large bowls were half full, so we asked to add an extra spoon of tomato salad and he replied that we have to pay extra money if we want it, as extra. We confronted him saying our large bowls were filled the size of a small and it would have been nice to get some salad to fill the empty space, he heard no reasons, so we just moved on without salad. Absolutely avoid if you can, but if you go for it order a small bowl. Today on a Sunday as well!

Tortilla at Westfield London is okay but nothing special. The burritos have way too much rice and not enough flavor to make them tasty. The service is super fast though they make your food right in front of you in like one to three minutes. Prices are fair but I wish the food was more exciting. It’s edible but forgettable."

The food is really good, service superb especially palmo and abhi staff were very friendly and helpful. They served with a smile and made the ordering process easy. The service was quick

I have been to this store and the staff were friendly and the food portioning is great and i cannot finish my burrito in one go. VK helped me all the way in building my burrito and the burrito looks amazing and tasty. I would definitely visit this place very often

Staff were polite, everything clean and initially well presented, however, so much juice from salsa that food ended up soggy by the time we sat to eat. In addition to that, about 3 toppings I was offered were all an additional £1 each, so we declined. All I recall is “that’ll be an extra £1” being repeated! Will not eat here again, cannot recommend the tacos!

Had a wonderful experience when I went on Monday , the burrito was amazing and the service second to none. All credit goes to the young lady on till called Palmo , her service was excellent and was very welcoming.

Very polite staff, and great food Eating all the time in this place when visiting Westfield

This restaurant is located inside the Westfield Mall. My husband was hungry for PHO Soup, and I decided on this restaurant, which is like Chipotle. I ordered a bowl with shredded beef, pinto and black beans, rice, sour cream, cheese and salsa. The restaurant seems pretty popular, with a long line the entire time I was eating. The food was quite good, and was reasonably priced. My dinner was less than 10 £. I have attached menu

Not Chipotle. ‍ It is missing flavor, maybe an authentic Mexican Salsa would make it bomb. Tortilla ADD SOME CILANTRO it makes a world difference..

If you're walking around Westfield and you're hungry, Tortilla is a fast and cheap place to get some good food in your tummy. Burrito and Naked Burrito prices are decent. £5 (med) and £6 (large). They put it all together in front of you with your choice of toppings. I'm a big fan of the grilled chicken naked burrito! As it's part of the food court, there are plenty of tables around on the weekday. Weekends, you may have to fight off a few vultures.

Tried the naked bowl with Steak and pork carnitas. The steak was so tough I couldn't eat most of it. The pork carnitas tasted salty and watery, not that tender sizzling real pork carnitas. Salsas sucked big time. Won't be eating here ever again. Doesn't even come close to Chipotle's at all. Don't let the signage fool you. Avoid this place.

Ok so basically I love all of these conveyor belt burrito places and I was so hungry when I reached Tortilla I nearly cried. They have few little differences from competitors - two types of rice, mixing beans and vegetables is a more explicit option (although actually is always an option - just ask), they are slightly cheaper and I think the burrito might be slightly larger. The pork filling tasted good. Service not as cheery as Chilango, which was sad, especially when it also involved me being told I could only have two salsas - I don't understand the rationale of this. Couldn't you just give me a bit less of the other two so it evens out cost wise? Is there actually a cost to this at all. No. Anyway, it's quick, is satisfying, and then you can go enjoy people watching while you messily eat it.

I ordered tres soft tacos and nachos for my mother in Westfield Shepherds Bush. The employee was not wearing any gloves and staring heating the tortilla shells with her bare hands. Her nails were also very long and she was touching it with her nails. She also took a bunch of nacho chips with her hands without gloves. This is very unsanitary during a pandemic. I did not confront her about it because me and my mother did not want to be rude. Please advise all you staff to wear clothes. Thank you.

Everytime I go to Tortilla I recall my first ever visit. They'd just opened their debut branch in Angel and I went into raptures, thinking it was a Chipotle copy (well before they opened here). I even met Brandon, the founder, and had a good chat about how this was an MBA project for him (much like Chipotle with whom he'd had correspondence). Anyways, what makes me sad is that every subsequent visit has shown a drop in quality. It used to be that I would take bad or mediocre Mexican food in London above other cuisines. Not anymore - I'd still happily pay double to get fresher food, better service and happier guac-dolloping at Chipotle. Sorry folks x