Sara S.
Google
Dayana was the hostess. She answered the phone when I called. We had a slight mix-up with the order. They QUICKLY corrected the mistake, no questions asked, and Dayana was sincerely apologetic, even though the mix-up wasn’t her fault. It was busy there, and she didn’t hear me correctly on the phone. While waiting for them to correct my order, a handsome gentleman walked up and asked if Ivwas the person whose order was wrong, and he handed me a menu and said for me to pick out ANY dessert I wanted, ON THE HOUSE. I asked Dayana who he was, and she said he’s the head waiter, Ruben. I said “He’s not even involved in this. Oh my goodness.” She said “Yah! Lucky you!” So I picked the Chocolate Lava Cake, and it didn’t disappoint. AT ALL. The fact that Ruben bought my dessert, just to make me happy(er), was sweeter than the cake itself. That’s the difference between a good business and a GREAT business. I was already going to be returning because of Dayana. She’s a DOLL. Total sweetie pie. But Ruben set the deal in stone. Bravo to Tortuga’s! If I could make it 100 stars, I would. I can’t wait until Monday — cuz that Espresso Martini has MY name on it. THANKS, Tortuga’s!! (Dayana & Ruben deserve their flowers!!) 😘♥️🫶🏽