Tory Burch

This Tory Burch location is in the winter garden. The selection and service is excellent. Good handbags and shoes.

I had a great Shopping experience the stuff really nice and down to earth and very helpful and I got what I was looking for in less than 10 min . They saved my time! Thanks, Melissa !

Ask me a year ago to rate this store and I would tell you how great the general manger was Chad I believe his name was. The employees that he had were outstanding, they really tried to get to know you and keep that connection going. Now going to this store it feels so wrong. The energy is so bitter, the new manager Anika is horrible. She’s very condescending. A few of the associates have stayed but many have left… I can see why. There’s this one make associate who’s ALWAYS on his phone when you come into the store or just walk by. Very rude never keeps his mask on or greets you.. yet he tends to follow customers around as if he claimed them. Sometimes we just want to shop without a bother, I like how the ladies stay in their spots and wait till we actually need the help. There’s a much bigger employee who works there I believe she’s hispanic she’s a very nice woman, I can’t remember her name but she’s very helpful and keeps in contact! So do two other ladies there another Hispanic woman with curly hair and a Greek woman I believe. I can’t seem to remember these ladies names sorry :)!!!! Anyways all together I’m happy to see some employees that I feel COMFORTABLE with to shop are still around. Will not be taking my business with that man anymore.

Typical Tory Burch store. Nothing special. Empty most of the time. Nice clothing but not really NYC style.

Insanely rude manager called Larry. Took two months to repair a dress and the hook was placed in the wrong direction. The manager simply ignored our request to re-repair the dress and just disappeared in the back room in the middle of our conversation. That’s how you treat customers? Will never come back.

Honestly never had worse customer service than this exact location. I called because it’s the closest store to me from Brooklyn and I just moved into town for my new job. Typically the stores I’ve shopped at will send me pictures if I’m looking for something for example “all sale flats” but this store refused to send me pictures of the heels they had in stock. The girl told me I had to ask for specific heels and was so unhelpful, even made me go on the website and search every shoe. Since when is taking pictures of multiple shoes against the rules? She kept saying she couldn’t take pictures of the whole shoe salon which is not even what I asked for, literally all she had to do was pull down the heels from the wall group them and take a picture that’s how you clientele and trust me I know I use to work for Tory.

Normally, I have a very good experience At this location, especially in the past. About 2 weeks ago, I walked in the store ready to purchase a bag. There was an African American woman who was just standing there and looked like she wasn’t even happy being there. I was not greeted by her and she didn’t acknowledge that I was there. She had a serious attitude problem. Anyways, decided to purchase the bag from Nordstrom’s. I think the staff that gets hired should embody the brand.

I bought a purse from this store about 6 months ago, last month when opening the bag a tear became visible in the leather about an inch and a half around the magnetic clasp. I called the store and they informed me that they would try and repair it, and if they could not they would either refund my purchase or give me a new bag. So I sent the purse back to be repaired, 3 weeks later I received it and to my horror it is the WORST repair I have ever seen. It honestly looks as if they glued the leather back together! I called the store the day after receiving it and expressed my shock, they store manager (Beverly) said that there was nothing more they could do "since it looks better than what it was sent in looking like" (Yes that is what she said!) so I asked to speak to the General Manager (Louis) who basically told me there was nothing more the store could do and that they would give me a coupon for 30% off my next purchase. So after I spend around $550 for this purse all I get back is 30%?? I am shocked that a "high end" boutique would, 1. have such poor leather it would rip the way it did and 2. the customer service was the worst I have ever had. To be honest I question even if the purse is even made of 100% leather. Had I purchased a low quality purse I would of course expected a less than stellar quality purse, but a high quality designer bag I do expect better quality as well as service. For your own sanity do not shop here.

The location is a good size but still seems cluttered. I was here the other day with my partner and as we were walking in, I was telling her that I felt like I was in a fun house because of all the mirrors towards the back of the store. When we went in, there were 2 workers - 1 seemed to be very friendly and eager to help and the other I think was a manager who just seemed like she was trying to rope the other into doing other tasks instead of talking to us.

I had a pleasure shopping at TB at this location. Of course, I've heard of them before, but honestly, I never purchased anything from TB. So I figured, why not. The sales associate who assisted me, Shavi, a professional and lovely lady, came to my rescue. She knew the right words to make sure I was comfortable enough to continue shopping. She's smart. I always like dealing one-on-one when I shop, but I don't shop often. I wanted a handbag, but they didn't have the type I wanted. So, I moved on to casual sneakers and bought a nice pair because they're comfy. It's not the same as On Cloud that I have but still comfortable. I must wear comfortable shoes, boots or sneakers, due to my feet. I also got a nice pair of jeans, a pretty cashmere top and a nice turtle neck top with fantastic color. The jeans feel great, soft fabrics. Shavi helped me the entire time. There were two other associates, a man, and a woman, who assisted other customers. They two didn't mind answering some of my questions. I had a great experience here. Shavi wanted to show me some perfume samples, but I had to run and meet my friend. Next time I'll be back to check on those perfumes after I'm done using mine. I was happy here and highly recommended it. Thank you!

While I'm waiting for my friend I stop by to see some bag that I have my eyes on. Sale associate is very friendly and show me the bag I want. She is knowledgeable and polite. I wish I have more time to see more stuff in the store. So I will definitely come back to shop at this store.

I understand the negative views. Bc the staff! I've hard that the they were gossiping about customers. (Not nice :( also, middle of the shopping myself, staff told me "come! I show you!" Too bad. she should not do that! so I took off 2star off. another staff came to offer a bottle of water. That's nice :)

I love it with care I received for Price Adjustment with Ms. Helma Marroquin. She was great with customer cares, experience, smile, and It was fastest I ever received from the store. Thank you Helma

Today I had the worst experience at a Tory Burch store ever!!! The one at Brookfield Place 200 Vesey St Suite 117, New York, NY 10281. As instructed by a representative, I was trying returned a Christmas gift and wasn't allowed to because it was after 30 days from the purchase date. I explained to the sales person that this is a Christmas gift but she didn't seem to care and just look at me and sorry. I told her what happens when ppl buy Christmas gifts early, that aren't allowed to return them? Again I got the insincere sorry. I left the store decided to contact customer service via text and was assigned a wonderful representative named Chanel who I explained the situation to and she was able to resolve my issue beyond my expectation. This is the reason why brick and mortar stores are closing at such a rapid pace because of the inhuman customer service. The staff at Brookfield Place store in NY need a massive training course in customer service. I would recommend staying far away from that store. Having been a loyal customer for years I was shocked by the lack of service that I received in the Brookfield Place store.

I walked in today to ask about a repair for a bag I bought over a year ago. The guy who helped me was extremely helpful from the second I walked in, to the second I left the store... I really wish I remembered his name! He gave me advice on how to deal with the problem I have with my bag and also recommended a place that could also fix my problem if the company couldn't help me fix the problem with my bag. I did some shopping while I was there and ended up buying a new bag which he helped me wrap up and check out in a timely manner. While it sounds like most people have had terrible experiences here, my visit today was nothing like what other have experienced! I guess I was lucky - maybe some left over luck from St.. Patrick's day?

This is my first time in a Tory Burch store. I read such bad reviews that I was scared to go there. But to my pleasant surprise everyone was very nice. As soon as I entered the store Patrick meet me to show me my sneakers. He offered me water or coffee and we had a very nice chat. He showed me other items to buy in the future and gave me a 25% off coupon, that was very nice of him. Give Patrick a RAISE !

This is my Tory Burch store of choice as its very conveniently located downtown in Brookfield. I've always had positive experiences here and can definitely state that their customer service is great. I had recently purchased the Gigi flats and wore them for the first time to work; they completely destroyed my feet! I knew I couldn't hold on to them and didn't want to try "breaking them in". I called the store and explained the situation to Claire, the manager. Claire was incredibly understanding and offered me store credit since I had worn them outside. I came in a few days later and returned them and it was easy as can be. Thanks Claire!

They were very helpful. I found a pair of sandals online that were sold out and this store had them. I live in Philadelphia so they shipped them to me very quickly and without any charges. They advised me on the size and they fit well.

Very bad customer service. I have a Tory burch leather wristlet/ wallet which I love- but unfortunately the strap broke so I could not use it. I went to this store to see if they could fix the damaged product. The manager there was extremely rude. It's like he was mad at me! He should have apologized for the damaged product! Instead he offered to have the wallet sent off to be fixed and it would take 4-6 weeks. I told him I was nervous about not having a wallet for 4-6 weeks and he handed me a paper bag to put all my contents in. It didn't even fit into my purse. Overall very terrible customer service. He did not apologize once for the inconvenience of having a product break or for having to wait 4-6 weeks for it to be fixed. Extremely disappointed in the way in which I was spoken to and the company's way of handling a product of theirs breaking.

I wished I remembered her name! But she was a great help. She held two shoes for me from when I called in advanced. Once I arrived, she assisted me and gave me advice regarding my complete outfit. She assisted me while assisting another woman which she did gracefully. Everything was fine until she handed the iPad for payment over to her coworker. The coworker was an Asian or Chinese woman. She acted as if she didn't want to help me or be there. She came off a bit snobbish compared to her more better coworker. She honestly made me not want to even complete my purchase the way she took my card, swiped it and gave it back without even turning her head towards me. This store can be a win/lose situation with customer service. I miss the regular Tory Burch on Elizabeth Street. That was my favorite one.

Extremely rude staff, bought a bag a few weeks back and it broke. Wouldn't help to find a solution to fix it. Asked us to solve it ourselves

Just walked out of the store. There were two employees that I saw - one was talking on the phone so loud in the middle of the store that the whole store could hear her personal conversation. The other not only didn't greet me or ask if I wanted help, but obviously looked at me and looked away (we made eye contact) saying "hello miss" to another customer. I was standing there waiting to look at a purse I was interested in for over 10 minutes. They completely ignored me. Also, they weren't busy at all. There were three customers total in the store- including me (and the store is small). I guess they didn't think I "looked" like a serious customer. What awful customer service. Avoid.

Extremly rude staff particularly a woman who me and my friend had to deal with. To start of, we were strolling around the store when we thought of trying some of the ballerinas. My friend found the perfect suede block heels, which were not available online,However the woman refused to show me my size in another colour by commiting to the fact that they were "totally" sold out. When we could not complete our purchase because I did not find my size and colour she suddenly said maybe we have your size and she actually did. We found that extremly unproffessional when she did not even look up the store. To top it my friend wanted to pay through her gift card, this woman obnoxiously mentioned to her co worker these girls want to swipe "ten" different cards, where all we had was a gift card along with our regular credit card. So although the variety of the store is good, I would certainly avoid the staff and recommend the store manager to teach them human skills to behave in such a niche area.

Terrible customer service. I was six days past the return deadline on my item, and the staff in store would not let me return my item. After requiring multiple trips to a manager in the back, I finally got them to agree to let me exchange my item for in store products. They then threatened that this too would be final sale and wrote a note as such on my receipt. I will be contacting corporate and not shopping with Tory Burch any more.

I bought a purse from this store about 6 months ago, last month when opening the bag a tear became visible in the leather about an inch and a half around the magnetic clasp. I called the store and they informed me that they would try and repair it, and if they could not they would either refund my purchase or give me a new bag. So I sent the purse back to be repaired, 3 weeks later I received it and to my horror it is the WORST repair I have ever seen. It honestly looks as if they glued the leather back together! I called the store the day after receiving it and expressed my shock, they store manager (Beverly) said that there was nothing more they could do "since it looks better than what it was sent in looking like" (Yes that is what she said!) so I asked to speak to the General Manager (Louis) who basically told me there was nothing more the store could do and that they would give me a coupon for 30% off my next purchase. So after I spend around $550 for this purse all I get back is 30%?? I am shocked that a "high end" boutique would, 1. have such poor leather it would rip the way it did and 2. the customer service was the worst I have ever had. To be honest I question even if the purse is even made of 100% leather. Had I purchased a low quality purse I would of course expected a less than stellar quality purse, but a high quality designer bag I do expect better quality as well as service. For your own sanity do not shop here.