Tory Burch

The ladies there helped me sort out a kind of complicated return, and couldn’t have been kinder, friendlier or more helpful! They got it done very quickly. Love the new location as well.

Beautiful collections in store and they have some discounted items.

Great experience. The customer service at this location is 5 stars every time I go! Marisol was especially helpful! If you see her working definitely get her to help you out!

I have a bad experience in this store First of all, I paid $315 for a shoes that is not comfortable at all I am very disappointed and upset. When I saw the shoes in the store display, it has a scratch, I asked the seller does this she’s scratch easily? She said no, I shouldn’t believe her and should not buy it at the first place . I bought this shoes last week and wore it for one time. It got scratched and worn down from one time wear, I went to the store to find a solve of either return or exchange, after waiting for so long for the manager, she came and said their policy doesn’t allow for any return or exchange. I just wasted my money and time. I have shoes from other brands never had this issue. This product is very bad quality and it’s not natural leather, I don’t know it’s overpriced for what??!! The costumer services and policy are awful, I will never be their costumer again.

Beautiful store Great product selection I stopped in a few days ago to do an exchange. The associate was more concerned about whether I had a receipt than what I was trying to accomplish. Thankfully she passed me off to someone else who was more professional & accommodating

The sales associate processed my gift exchange without notifying me & put the additional amount on a credit card instead of allowing me to use the rest of the gift amount in the store.

Carrie (or Carry not sure how she spells it) was extremely helpful and polite. I placed an order over the phone, she put the item aside for me and nicely explained to me what I needed in order to place an order over the phone. Carrie made the experience easy and quick. Seriously the best customer service I have experienced in a long time!

The worst Tory Burch store I had been. Very rude and it look like they dislike kids in the store. The store didn't acknowledge me the whole time I was there, until I made to the back of the store. I asked her to bring me the same boots that she brough to another customer after she finished with her and she didn't. The older woman who look like she was the lead or manager, instead of helping me, sais through the radio: "someone help this woman...". None of the woman in there help me, except Austin(the only guy working there). I decided not buy anything and go to different store. I will not return to this store. Which it was shocking to me to be treat it in such upscale mall. Certainly, their employees are lacking the upscale customer service and treatment to their customers(as expressed in others reviews).