Jennifer D.
Google
We took our son here for an early birthday dinner on 11/22 at 4:30 pm. This was my husband’s and my second visit, but our kids’ first. Unfortunately, this experience was nothing like our first time.
Upon walking in, it appeared that several employees were celebrating a birthday behind the bar. The host seated us, but while doing so he accidentally knocked over the drink I had brought with me. It spilled all over my seat, purse, and the floor. He apologized and said he would clean it up and pick up the cup, but he only wiped the seat and table—my purse was ignored, and the cup stayed on the floor next to my husband for the rest of the meal. My drink was wasted, but I tried to let it go since accidents happen.
It took several minutes before anyone came to take our drink order. Two different employees approached us at different times, and the process felt disorganized. Meanwhile, we noticed employees behind the bar taking shots and eating food, which came across as unprofessional, especially during dinner service.
After our drinks arrived, no one came to take our meal order for quite a while. At one point, someone who appeared to be a manager walked up and asked if we were ready for the check—before we had even ordered our food. We were confused, and he apologized, clearly realizing the mistake.
When we finally placed our order (3 quesabirria tacos, mini street tacos, fries, and a skirt steak), we watched as our food sat under the warmer with no one picking it up. The cooks even started whistling to get the servers’ attention, but the staff remained occupied behind the bar. Our server only grabbed the plates after noticing me looking at him, which was disappointing—especially since we wanted this to be a nice birthday dinner for our son.
The food itself was plated beautifully and tasted great, though it was noticeably less warm due to sitting out. We didn’t complain because we had a movie to catch, but it definitely affected the experience.
Sadly, this visit was a major letdown. The service has gone downhill dramatically, which is disappointing for such a unique setting. We probably won’t be returning. I personally didn’t feel inclined to leave a tip, though we still left a few dollars