Tótem Madrid Hotel

This was recommended by friends and they were right. A beautiful hotel, in Salamanca. Great neighborhood for shopping, dining and easy walk to many of Madrid's sights. We had a drink every night in the cool lounge/bar, breakfast in their charming dining room. Room was very nice, comfortable beds. Upon arrival we were greeted with a lovely bottle of wine and pastries. The front desk staff was professional and well informed. Special shout out to Javier, the concierge, for his dining recommendations. I would definitely stay here again.

I have visited Madrid several times and usually stay at The Principal. I decided on Hotel Totem for this trip based on its reviews and new-to-me Salamanca location. The location is indeed great, just around the corner from Mercado de la Paz, in the middle of endless high-end shopping and restaurants, close to the Museo Arqueológico Nacional and an easy 15-minute walk from the Prado. ||On check-in, I was offered a “better room” for “just 30 Euro more per night”. I was sold that this was a much more sizable and pleasant room with more outside light coming in from the street-front location. I unfortunately elected the upgrade. I was kept awake through each night due to the loud street noises late into the night and street lighting that I could not get the blackout curtains to close out. When I complained to the front desk, I was told they would “make a note of it”. The room itself was clean, but small and spare. I was traveling solo and cannot imagine how cramped this would feel for a couple. Room noises from adjacent rooms were apparent. The bathroom had a slow-draining shower that caused water to spill under the glass doors and cover half the bathroom floor by the end of my short showers necessitating me to cover the floor in towels so I would not slip on the wet tile. ||I elected daily breakfast. I do not drink coffee. Tea was a huge disappointment. Despite my asking each day for “very, very hot water” I was brought a pot of lukewarm water which would not steep. The tea itself is of inferior quality, dismaying for a high-end hotel. You would think the hotel gets lots of British travelers so this would not be an issue. Food was equally disappointing. I ordered an omelet with cheese and onions two days in a row. The first day I received an omelet with tomatoes. The second day I got an omelet with chunks of uncooked cheese and onions inside a runny, uncooked center. ||Turndown is exactly as others have described. Upon opening the door, I was not asked if I wanted turndown service or whether I needed fresh towels or to have my trash emptied. Rather, I was just abruptly handed a bottle of water and told to have a good night.||I was overall disappointed and will not stay here again. I expect my overall negative review will receive a defensive response from management as others who have complained have received. I urge readers to consider what this says about where the guest falls in the hotel's hierarchy of whom to please.

Lovely hotel in the heart of Madrid. Great rooms, splendid staircase, amazing service at the bar. However, they charged me 22 euros for a laundry bag without any previous warning/communication that there was a fee for using it. It is a normal laundry bag, granted made from recycled materials, and at our disposal in the closet, like in any other hotel. I would not have used it knowing it cost 22 euros! So if you stay there, watch out for hidden costs....

This is quite a gem located in a terrific neighborhood. We had one of their large rooms which was comfortable. The staff was friendly and helpful. The breakfast service was very good and responsive. The room pricing varies from day to day, but I viewed the higher prices as a pretty reasonable value especially compared to other European cities.

Gem of a small boutique hotel in the barrio of Salamanca in Madrid. Incredibly helpful and proactive, genuinely friendly staff from front desk, to doormen, bar and restaurant. Excellent follow up service and after completion of request. Eager to problem solve and provide alternative solutions and suggestions that responds to guest needs and is not formulaic. All basics are met. |Rooms are in excellent condition, clean and thoughtfully appointed. Tasteful contemporary design without being over the top, or gimmicky. Great bar area that also serves snacks and cosy enough to have catch ups or reading. While the hotel is not in the central of tourist sites and away from the buzz, if you enjoy walking, and small hotels it is very accessible. Transport is easy to major sites.

We visited Madrid and stayed at the Totem Hotel. It was an outstanding experience from their front desk Staff, to the bar tenders in the lobby bar and the Pimiento Verde restaurant (subject of their own review). ||We reserved a suite and it didn’t disappoint. Room was comfortable with a comfortable bed and a good shower (always a key to a good stay). ||They have a small gym w two treads, two stationary bikes, and additional small space for stretching. Since the hotel wasn’t crowded, it was usable but one morning with two other people, it got a bit tight. ||It’s located in a nice area near downtown Madrid with several restaurants nearby. But you must have dinner at El Pimiento Verde, which is also outstanding and right in the hotel. ||Staff at the restaurant for breakfast and dinner were very attentive and friendly. We highly recommend the Totem and we’ll return.

We stayed here for one night before catching our flight out of Madrid airport and I wish we had more time here! What a gem! The service here was simply outstanding. So attentive and helpful. Really convenient for the airport while also being in a beautiful neighborhood in Madrid that felt more residential. Fantastic location with tons of excellent shops and great food. Rooms are small but well organized — but small rooms are expected in Madrid! The hotel itself is beautiful. We would absolutely stay again when exploring Madrid.

We recently stayed three nights in a delux room With breakfast. I had read positive reviews but everything exceeded my expectations, very comfortable room excellent shower. Bar superb as is the restaurant both for breakfast and the one time we ate on the night. Staff are very friendly and offer a brilliant level of service (big thanks to concierge Luis) Highly recommended