Touchstone Imaging Las Colinas

I had a satisfying visit there. It seems as if The working staff was focused, pleasant is one of the things that I remember when the nurse or technician was doing her procedure she didn’t make me uncomfortable being that that’s actually the first time I had something like this done,

Everyone in interacted with was kind, patient and efficient. The front desk/check in employee was wonderful and Chanelle, the tech, was absolutely the best! Thank you all for the best possible experience!

Touchstone's prices are very high. Your insurance carrier may well have suggestions about lesser cost options. mdsave dot com is where I ultimately booked. But here's the rub - my original scan was done at Touchstone and they will not respond timely to my medical records request. I overpaid for that first scan and now they're effectively blocking outside followup.

They front desk staff were very kind at check in and my CT Tech shared with me everything thing he was going to do before he did it. That made me very comfortable. It was a good experience for something that usually causes me some anxiety. Jack

I was very pleased how easy it was to get my imaging completed here. I got a designated parking spot near their door (all other spots nearby were full), I only waited about 10 minutes in their clean waiting room (they saw me before my appointment time!), and had a pleasant conversation with the friendly woman who did the procedure. It wasn't cold in the offices, and I was done in no time. I only wish they had had cups out for the water cooler for patients to use.

Fast, friendly service. Caring staff with my 97 year old mom. Easy experience!

I was referred at 9 AM and had an appointment by 10:30. I had my chest x-rays done quickly and efficiently, and the staff was exceptionally good. The technician was wonderful and helped me put my necklace back on and take it off before the exam. I highly recommend a touchstone imaging at Las Colinas.

Got referred by my PCP and Jennifer did my ultrasound. She was fantastic. Super friendly and informative.

Worst Xray place in Dallas. had a 330p appointment and waited till 4 and were told there were two people ahead of us. We were the only ones there. Second time this place has done this. Worst service rude receptionists. Not coming here ever again!

The Accounting Department neglected to request my SSN and subsequently sent me to collections for THREE services. Despite my insurance coverage, they failed to coordinate with my insurance provider. As a Veteran, the Department of Veterans Affairs was prepared to cover these services entirely. Instead of seeking clarification from the VA on how to resolve the rejected submission, they reported this on my credit report. In my opinion, this reflects poor customer service and demonstrates staff negligence in taking basic steps. Prior to any action at Touchstone, ensure they have accurate insurance information, your SSN, and any other necessary details, or risk being sent to collections without cause. I would have more respect for them if I didn't have insurance. Needless to say, I won't be returning to their facility.

I had an ultrasound here. The staff was very professional and timely. The quality of the care was impeccable and they were able to rule out all of my concerns during the first scan.

Horrible staff. They didn't coordinate with my insurance well and kept me waiting to get my MRI done for days while my insurance gave a written notice that I don't need pre-approval for MRI per my plan. Seemed like the staff is just lazy and don't want to do the work. Management should consider talking to MIA and other front desk staff to understand if they even care about thr business at all. Also, one of their front desk staff didn't want to answer the questions I had and just hung up. They took 2 days to even raise a request to my insurance

Receptionist is rude. She was rude to the elderly couple in front of me and to me. Then when I questioned her she giggled. I have been in the medical field 33 years and never behaved that way.

I've had two bad experiences and From now on I will always request my doctors to use another imaging service going forward. This place only gives out "estimates", the second time I came I asked for a final receipt price, and they refused to give me that, the lady signed my paper and then reworded the message. So it's still suspicious. Even after $1000 out of pocket I'm sure they are going to want more. That happened last time as well for a sonogram, went on a payment plan and then was billed more and sent to collections. Avoid touchstone in general! Avoid it for the SURPRISE MEDICAL BILLS after they give you an estimate. If it happens again for me, I will be filing another state complaint. Employees are always nice, some clueless about what touchstone does, but this comes from the greedy people behind the scenes.

BEWARE! I went to Touchstone for a simple abdominal X-ray and they billed $375 for it. For comparison I had the exact same X-ray at a different facility in Dallas a month earlier and they billed $38. Touchstone is one of those companies that as long as they can stick it to you once they don't care if you return and they're a big part of the reason healthcare expenses are out of control.

This facility is right next to Baylor Surgical Center at Las Colinas. The staff is welcoming, courteous, and the facility itself is newly updated and very clean. The radiology techs are some of the best I have encountered, and you are in and out very efficiently. As someone in healthcare. I highly recommend this facility.