Ash A.
Yelp
This review is for Tout de Sweet (TdS)' made-to-order cakes - and its chef Jerome.
TdS unfortunately made the worst birthday cake for our 14-year old daughter, and regrettably combined this with the worst customer service as well.
On March 15, we reached out to TdS via email, requesting a 10" strawberries and cream cake for our daughter's 14th birthday, with pick up on March 22 (7 days later). We pro-actively followed up via email on March 16 and talked to an associate. On March 19, Jerome (the owner and chef) called us to discuss the options, and I sent my payment information over the email. We picked up the cake on March 22, the day of our daughter's birthday.
The cake looked beautiful, no doubt. However, it was so extremely sweet, that it was completely inedible. We left the buttercream out, and just tried the filling, but that too tasted like it was infused with unadulterated sugar syrup. Even our kids took two bites and left their cake. We immediately sent an email to TdS, but did not get a response.
The next day, March 23, we took the cake (with 2 slices cut out) back to TdS and talked to Jerome. Jerome wanted to taste the cake, and then explained that it was perfectly ok, and that this is the recipe he always uses. We pointed out that we had ordered this specific cake a couple of times before, and it never tasted this overly sweet. Jerome came up with various excuses: "this is the recipe," "maybe you should not eat the frosting," "I put a lot of work in this," and "I made this very last minute for you" (this surprised us even more, as we had reached out with our detailed request 7 days earlier, and had to follow up three times ourselves).
Finally, he - with increasing rudeness - asked "so, what do you want me to do?" We explained we did not want our money back, but only wanted a cake that we could enjoy. As the birthday was already over, we suggested he could leave out the decorations and just provide a simple, but edible cake (note: the basic cake is 85 USD - Jerome had charged us an additional 50 USD for the decorations, excl. tax - which we were perfectly ok with to let go, as long as he would make a simple, edible cake).
Jerome first pushed back ("I cannot change the recipes" - which is odd, because plenty of chefs make sugar free or low sugar pastries and cakes; mind you, even those calorie bombs of The Cheesecake Factory are way less sweet!), but then hesitatingly agreed and went to the back of the store. When he came back, he pointed out that his order book was filled, and he would not be able to make the cake anywhere soon. We noted that as the birthday was gone in any case, 1 week, 2 weeks, or even a month would not make a difference for us. This seemed to put him off (and make him even more irritated), and he retreated to the back of the store again. He then came back for a third and final encore, and simply blurted out: "I will give you 50% of your money back and no cake. Ok, bye bye." And he walked off (yes, he just walked away).
We were flabbergasted, as we had pointed out that we did not want our money back, and he had agreed to make a cake (135 USD excl. tax for a normal cake, no decorations, no frills, just a plain cake). On top of this, he did not apologize even once, at any point, for the cake (let alone for a ruined birthday), and his overall manner was extremely rude, stand-offish, and clearly looking down upon as, as we had dared to bring back his cake and complain about it.
We left the cake on the countertop of the store with TdS' staff, as it was completely inedible.
Enjoy Georgetown Cupcakes or Paul on nearby Bethesda Row, and if you want to have a nice (not even spectacular) cake for a special occasion (as opposed to being looked down upon by a chef that cannot manage his order book, his recipes, or his general demeanor), you are better off trying somewhere else.
PS Please note that the two staff members in the store were kind and helpful, and immediately apologized for the issue with the cake.