Tower House

Great location but…….. Broken window blinds, a plug socket that is broken and rather than fixing it they have just put an adapter in the other socket. Bed mattress not on the bed properly. Check in was by calling them and them telling you the code to the front door and let yourself in. While in the room at around 3pm the manager just let himself into my room without knocking and was surprised that someone was there. It could be a lovely place if they fixed stuff and if it was cleaner.

As soon we went into the room we were overcome by the stink of smoke and it had cigarette ash all over the bed, the sheets appeared as though they had not been changed since it was last in use. Clearly the room had not been cleaned in a long while as it was so dirty. The wall with the window was extremely dirty and damp. Their picture on the website is not the room you get. We went down to reception and told him we will not be staying the night, he made an excuse about someone was only smoking in the hallway and landing. We knew this was not true as the smokey smell was worse in the bedroom and there was cigarette ash on the bed. The receptionist said we would get a refund through booking.com, on which is where I found the room, they say that it was a partner company and the owner will refund it. Booking.com clearly had a no smoking room on their website, surely they are also responsible and if not why on earth would they allow a room of this standard to be advertised on their websile, surely someone must check them out first.

Do not stay here. Cracked ceilings and walls - flaking to the touch, floor literally slanted at a 45 degree the house being old is not an excuse it is not livable. Mould covering windows and the stench of it too. Stay somewhere else - seriously. Location is good but just .. don't. Terrible smell in the room. Sink in the room on the carpet is weird. Trust me. Go elsewhere.

We spent one night here in order to extend our stay in Oxford. If you like museums and historical sites, there's lots to do here, so I'd recommend two days. This hotel is built partly in what was once the city walls, so portions of it are over 400 years old. We were looking for something with that kind of ambiance. The downside is that many rooms have very low headroom, and you may have to climb a narrow staircase to access them. We fortunately sorted that out in advance by emailing the managment and requesting a room with decent height on the first floor. The management, I might add, was very good about replying to our emails promptly. Our room (wish I had remembered the name, but it's the one with the queen bed featured on the website's opening page) was roomy and airy. Our private bathroom (not all rooms have en suite bathrooms, so be sure you know what you're getting) was small but not cramped, and the shower was modern and clean. We did hear some creaky floorboards above us when someone checked into the room above, but it wasn't enough to wake anyone up and, hey, that's part of the adventure of an ancient hotel like this one. The price I was offered in early July 2024 was better than anything else near central Oxford. I noticed in the reviews that many guests were directed to a breakfast at an establishment around the corner, but that was never mentioned to mel breakfast wasn't included in the cost of my room. Overall, we enjoyed out experience here. It helped make Oxford memorable!

Beautiful little guest house in the very heart of Oxford. Quiet and clean rooms. Lots of places nearby for breakfast.

Ispent a night here on Thursday the 22nd of May , filthy and that's being very polite my advice is go to a real hotel and get a taxi to visit, I should of slept in the car absolutely disgusting, the room needs fumigation, new ceilings radiator hanging off the wall, and overloaded circuit, BTW I'm a builder and fully qualified electrician, please avoid 🙄🙄🙄🙄🙄

My colleague made the same assumption others have when booking two rooms with shared facilities. The description needs to be clearer that 'shared facilities' means one bathroom shared between 3 separate rooms. This was a surprise, but would have been fine had said bathroom not been freezing cold with a mouldy shower unit. Thank goodness neither of us have any affected health conditions. ||The photos do not accurately portray the state of the rooms. Peeling wallpaper, unrepaired holes in the walls, lights not working, cold. At least the rooms and beds were clean.||Don't let the location fool you, this is in the centre, where people will walk past at all hours carrying on their conversations at full volume. Then the bin lorry will be by around 5:30 as your unofficial wake up call.||The staff are unhelpful, unfriendly, and unapologetic.||I don't recommend this accommodation for those in town for business, or those with any form of physical disability.

Sadly this ended up as not a great experience..... The Guest House itself is in a sensational location but it is indeed rundown and tired! However my initial communications were friendly and helpful so I was prepared to give it the benefit of the doubt. |I arrived but there actually is nobody who 'mans' the house as such so I was let in by the cleaner. My room was okay but very tatty but quaint. However when I saw there was no shower but a bath with a pyrex cup as there was no shower head on the hose I was somewhat disappointed .... sure the rates are £140 BUT you leave a pyrex cup as the shower? Seriously.|On their terms and conditions they deduct the room rate before you arrive - no problem and I saw their charge but thats when things began to become weird. Multiple transactions all by the same company, 6 in total. They deducted the rate and then credited it back several times. Then there was another charge for another £80.00 after I left ( the next day ). I immediately contacted the property ( only by whatsapp available ) and the lovely lady said she was "only helping as the staff were away" and she was sorry and would call the Manager overseas. I sent screen shots of the transactions from my bank and indeed they all came from the same reference and I asked what was going on.|The "Manager" was to call me back and never ever did. I then said this was not good enough and I had been overcharged by £80.00+. I then received another message back saying that someone had copied the charges but it was NOT them. I told them this was impossible as they had debited my card multiple times and all from the same account which they denied was them. They charged the £140 then returned it and charges again twice then an additional £80.00+ |My bank confirmed the details were the same vendor and indeed the Towerhouse.|I demanded the email address and phone number for this'Manager' and she refused to give me the details as it was against company policy. I was told this Manager would call me and email - they never did.|Be very careful - I reported the fraud to my bank. I sadly would not stay again - its damp, smelly and very very tired. It could be amazing but there is something dodgy about this place and I could not and would not recommend it which is sad as I am in Oxford a lot. Update - my bank verified all these charges did infact come from the vendor confirmed at The Tower House Oxford. I suspect this is a ploy to take a small authorisation against your card £1.00 when you book, then then return that and multiple times charge you the £140.00 and return it and then do it several times. They then add another charge £80+ which they then refunded when I called to complain.... they lied that this was fraud and not them as my card and bank confirmed it was ALL them. DO NOT TRUST THEM

Our stay at the Tower house was lovely. Just recently newly aquired, there were changes taking place when we arrived none of which stopped our hostess Elizabetta from taking excellent care of us. The room was clean and quiet as was the shared bath. We went to the No1 restaurant for dinner as per Elizabetta's suggestion and recieved complementary aperitifs from the Tower House before an amazing meal. Breakfast was also included the next morning and the eggs benedict had a perfect sauce, not too heavy. We would definitely return.