Town & Country Wine Liquor Etc

Bought a bad bottle of wine 2 days ago from Town and Country. Of course I threw out bag and receipt. Who saves that. Employee was rude and refused any swap for another bottle. We bought a lot of wine over the years from them. No more

This is a tough review to write, because my wife and I have shopped at T&C for many years. But facts are facts, and rotten customer service is rotten customer service, no matter how you cut it. So, for what it's worth, here goes. On Friday or Saturday, April 12 or 13, 2024, I visited T&C to purchase a large (2 lb) container of chicken salad. I've lost count long ago of the number of times that my wife and I have purchased this product, which, in our opinion, is the best chicken salad to be found in the area. T&C's chicken salad isn't cheap (it was more than $25 for the 2 lb container), but we've always thought that it was worth it. This time, however, something was a bit off with the salad. When my wife opened it the following day to make a sandwich, the salad just didn't smell quite right, and the taste matched--something was a bit off. That's never happened before, but rather than risk an infection by a food-borne pathogen, we chose not to consume any more but rather to return the product for a replacement. That happened today (April 17), or at least I tried to make that happen. Instead, I was met with a rude, utterly unaccommodating individual behind the checkout counter (I don't know whether she was a manager or owner), who abruptly told me that the chicken salad couldn't be returned because it was perishable; that she was unwilling to give any refund to me for the product (I never asked for a refund; I merely wanted a replacement but I could hardly get that out before she stridently jumped in); and that, for my trouble, she'd offer to make a sandwich for me. She further said that the store has this "policy" (the best that I can discern, the "policy" is not to stand behind what they sell), because they have no way of knowing how a food product like this was handled or stored when it left T&C. Fair enough, I told her, but, in my case, I purchased the chicken salad, drove straight home to Oxford (about a 13 minute drive), and placed the container in our refrigerator (which is set to 37 degrees, per the manufacturer's recommendation). The T&C employee/owner replied that "of course, everyone says that," to which I asked whether she was implying that I was lying to her. The interaction went downhill from there, although it's hard to fall from the floor. If this had been a bag of chips or some other, inexpensive product, I wouldn't have bothered. But T&C's large container of chicken salad is north of $25. The right thing to do would have been to take the product back and provide a replacement, which is all that I wanted. This individual, however, thought that the better course was to act rudely, implicitly accuse me of lying, and then, in essence, to tell me to pound sand because this was a "perishable" product. Of course, it's perishable. But that doesn't mean that it can be sold in a state that is or may well be spoiled. Moreover, I wasn't asking T&C to put the product back in the deli for further sale; I was merely asking for a replacement. As I said, we've shopped at T&C for years. Today, they lost a long-standing customer and every ounce of goodwill that they had developed over those years. For the rest of you, buyer beware. T&C doesn't stand by its food products.

Best selection of beer, wine and spirits around not to mention amazing chicken salad and superb other foods

Town & Country is a convenient stop for beer, wine, and liquor on the way to my home in Royal Oak. I've purchased wine and beer here weekly for several years. I put up with the rude people at the counter since they have a decent selection. You will never get a greeting, thank you, or pleasant goodbye. You will get met with rude answers to questions and attitude. However, my wife recently came home with a bottle of wine that had clearly gone bad. I told her to return the bottle for either credit or a new bottle. They acted like she was crazy and were very rude. I am in the business and know that wine goes bad, and it can be returned to the distributor for credit. It happens all the time. It does not cost the store a dime to do this and take care of a customer. There are too many other good places to buy beer and wine in the Easton area that will treat you better. I won't be spending any more money at this business.

A great locally owned store that has it all. If they don't have what you need, it will be ordered. Sad to see a few unfavorable reviews. This has never been our experience in over 15 years. Town and county gives back to the community and is involved in civic activities. The selections of wines and liquors at a reasonable price is excellent. The newer edition of extended deli offerings is a welcome change. The owners know their business and we often have them recommend options and have never had a disappointing purchase. During the pandemic, the front window was used for service and was perfect. It was order and pickup. Cheers to the future.

I have never left a negative review in my life . Never. I was just treated so rudely at this establishment I have to say something. I was returning an expired item that I bought yesterday. The same people were in the store they waited on me. I didn't want my money back I just wanted a replacement item. The woman behind the counter screamed at me and said I would have to take it up with the company they made them. It was a $15 item. All they needed to say was "no problem, we will take care of that," to keep me as a customer. We are new to the area, buy a lot of liquor, love their food and ice cream. Would have gladly become a regular customer. I even started the conversation by saying how much I like their food. "No problem, we will take care of that," those words would have kept me as a customer. Now, I will never go back.

For starters I've never left a review on anything in my entire life but this place is my least favorite store of any kind in all of Talbot county. Town and Country has a fair alcohol selection along with every other liquor store in Easton. The deli is fine I use to get subs from there sometimes because it's right by my house. Customer service is important to me but I can get over a grumpy employee once in awhile because I realize we all have bad days. I have actually been ignoring the customer service for years because it's such a convenient location living on St. Michaels road. I want to point out that only a couple employees and one in particularly here are GRUMPY EVERYDAY they're not just grumpy but rude individuals and they've been working there for years. Despite their giant DELI SIGN outside, my god do not call them to place an order at the deli while they're "busy". Is it too much to ask of your employees to just smile and say thanks for coming in?! This place is the tourist trap liquor, wine, and deli store of Talbot county but I doubt their service will change because they are always busy with out of town traffic passing through to get to St. Michaels. I don't need to go into detail but my last few trips there I left wishing I didn't give them a dollar. Hopefully the owners start to catch on and realize they got a couple employees that just piss people off day in and day out. I won't go there anymore I'll drive the extra 2 miles past it to go to a liquor store that can smile and appreciate your business. Yuck

I generally only rate restaurants and hotels but a chance glance at the reviews for Town & Country prompted me to write this critique. My husband and I have been summer visitors to St. Michaels for 15 years and have patronized the shop for with pleasure every year. While here we entertain a lot and so pop into T & C every couple of weeks to pick up some beer, wine, spirits and snacks. . We enjoyed good, helpful service every single time. The staff is wine savvy and give great advice. The store is run down and, judging by the many stains and sagging, the ceiling will eventually collapse, but we prefer this to the antiseptic look and feel of a generic liquor store. We see more or less the same faces year after year and are always glad we stopped in to resupply. I honestly don't understand the negative reviews. We have no connection to the owners who are invariably kind, polite, and helpful. Perhaps they aren't overly smiley, but I don't expect to be best friends, just patrons. As such, we are always treated with respect.

The staff here is very helpful. I went in looking for a locally brewed cider, and not only did they carry it, they had all 3 varieties made by the brewer. The selection is amazing, with so many varieties on hand, if they don't have it, nobody in the area does. They are now my go-to for beer and wine in Easton. Especially since the others try to BS you on products. Thanks!!

This is a small store, so trying to maintain social distancing would be extremely difficult. I've been here twice during the pandemic and the process is pretty streamlined. Staff was friendly and helpful; didn't see the old guy. You order at one window and pick up minutes later at the next. They had what I wanted, and the prices were reasonable. Plus, they have Scottish Highland Creamery (flavors listed at the ordering table) ice cream. What's not to like!?

I am one that loves my bourbon! The lovely homosexual couple that owns the store were very accommodating and knowledgeable with my partner and I. As a newly out Gay man, I felt very welcomed in there store especially by the smaller gentleman of the two who informed us of the weekly wine tastings. We will be back to the LGBTQ friendly store!

Definitely one of the best selections of wine and spirits in the area. The staff is great and knows a lot about the products they carry and can help select wines, beers, etc according to you taste. Also, hidden gem, their deli! You can tell/taste when someone knows what they are doing in a deli. TandC is very creative with their food. I recommend the special, no matter what it is, just ask for the daily lunch special!

They have a good setup for Covid protocols with ordering and payment conducted from outside. Selection seems excellent but it's hard to browse or see lists of different types of beverages. I give them a break on this because of the challenging times. What isn't pleasant is the attitude of the older man who is very pushy and domineering. Instead of making you feel at ease to ask questions and figure out what they have (given that physically browsing isn't possible), he makes the experience feel like an episode of the "Soup Nazi" from Seinfeld. He makes it seem like you better know exactly what you want when you approach the table or you're gonna get skipped. And you better not ask too many questions or take too long deciding. I guess he doesn't appreciate that we can't physically browse and figure out what we want as we see the selections. In fact we can't even see a list. He just rattled off a list of random names of products as if the customer is supposed to know exactly what they are and responds with impatiently if the customer asks for information. I don't think I'll go back because this attitude makes we prefer to just buy my items at a gas station or grocery store.

Place has horrible people skills will drive 50 miles before I went in there again. Don't touch the slushy machine, they will come over the counter for that. Place stinks.

I have to start off saying that I'm from Northern California & know a little something about wine. I have visited a ton of wineries since they are in my own backyard I can tell you a bit about each other. I came here on a recommendation by my brother's caterer for his wedding. Since half the guests were locals & the other half Californians we wanted a selection of both at the wedding reception. We were able to find a vast selection of Californian wines & beer. I even found smaller wineries that were not as well known here, which makes me have to give kudos to the owners for not only carrying popular, but also unknown selections. We were able to find wine from the East Bay where the bride & groom now live (most states outside California think Napa is the only place for wine in Cali which is untrue so I was especially impressed by their knowledge). In addition, the staff was helpful & the sandwich girl made me a specialty sandwich off the menu which was delicious. However, my Mom didn't care for her sandwich & threw it away. So I have to deduct 1 star.

They have a very good selection of wines, and alcohol / spirits. They probably have whatever you might be looking for in either department. The cheese / food section is much smaller than I had anticipated. I had gone specifically to this store to get cheese produced by a local Easton Dairy, which they said they stocked. Upon arriving, I found they did not have this cheese.

Best place ever!!! We love you guys!! Nothing like getting top notch food while you get your goodies!!

I just stopped in with a friend to grab a bottle of liquor for an event in the area and discovered they have a pretty good selection of liquor at fair prices. I found an aged bottle of Whistle Pig whiskey and a few others that are hard to find. There selection of Gin was also good and Vodka choices weren't too bad either. I didn't get to much time in the wine section as were in a hurry but it was OK. I like having a deli in the place, it looked clean (not spotless but clean) and the staff was friendly. Overall it was more than expected and I'll be heading back if I'm in the area and in need of some liquor for drinks.

I was impressed with the large selection of beer, wine, and spirits. Brooke, the owner, was extremely helpful while I was in the store. We chose our alcohol selection for our wedding there and she took the time to walk us through each type of alcohol, providing guidance on popular brands and price points. It was very helpful!

If you want no help, no attention, and like to drink pedestrian wine, this is the place for you. I love good wine and have asked several times for special orders of one or more cases. Despite being assured they wil follow up, they reliably ignore me and act as if I had never spoken to them. These guys are apparently only interested in doing what they want to do and not providing service. There are better places to spend your wine money.

Town & Country always has what I want at good prices. The staff is helpful and knowledgeable and they make a mean Chicken Salad too.

Love the selection of alcohol and the food but some of the staff could definitely be friendlier.

Excellent selection of wines, beers, and liquor. Right on the way to St. Michaels. Nice owners. We recently got to attend a wine tasting they sponsored aboard the Pride of Baltimore II clipper ship while docked at the Chesapeake Bay Maritime Museum in SM. They are very knowledgeable and great people! Good prices + great people = awesome wine shop!

Locally owned. Staff very helpful. Very good beer selection with excellent prices. Can't speak to the wine/spirits as that's not my preference but I've observed the staff can always recommend items based on your event and price range. They have a sandwich shop and small gourmet selection. Sandwiches are a good value and better than your typical chain store.

BEST craft beer selection in Talbot County. They stock beer from countless breweries and I always see something new that i've never heard of before when I stop in. Tons of bombers, 750ml rarities. You can find things from The Bruery, Boulevards Smokestack Series, Sierra Nevada rarities, lots of Dogfish Head and Ommegang. Every time I stop by they always have some new world class beer for sale. Only gripe is that the main beer aisle is a little tight, it's hard to just soak in the selection if others are there.