Seth D.
Yelp
Long and short of it:
Good Food
Abysmal Service
Yikes, Yikes, YIKES. My friend and I were in from out of town and were excited to try this place for brunch because we had heard good things, but this ended up being one of the worst and most confusing dining experiences of my life. To start, when we were first seated, our server seemed unable to remember our fairly simple orders. That was my first clue it was going to be an interesting experience.
They had specialty coffee drinks on the menu all priced at $10. Most had coffee and two kinds of alcohol in them. I ordered a latte with Baileys and Kahlua (both options were in the menu drinks as well). First of all, although cappuccinos and other espresso drinks were on the menu, the server wasn't sure if he could make a latte. My friend and I (who have both been baristas) had to verbally instruct him how to do it. We could see the espresso machine from where we were sitting and he WAY over steamed the milk. What he ended up bringing me was a 'latte' with a shot of Baileys and a shot of Kahlua on the side, which was fine.
So we order our food. I got the Brisket with Yucca fries and an added egg, and my friend got a vegetable omelet. The omelette came with 'seasonal greens' in it, and when me friend asked, the server told us it was spinach. They brought some water in a bottle that tasted like dirt. When we finally found our server to comment on this, he told us people have said that before and the bottle changes the flavor so instead brought us some fresh water. If you have been told this before, CHANGE IT!? Don't keep serving it in the same bottles!
So some time goes by, and soon it's been nearly 30 minutes and we haven't seen our waiter. After some prodding about what was taking so long, we were told there was a Christmas show going on in the back and they had a group of about 20 people. If they were so backed up it was going to affect their service, they really should have mentioned it before we decided to eat there. They hadn't given us any kind of food or bread for the table, and now it was getting close to 45 minutes-1 hour with no food. My friend had to go on a hunt to find our waiter. When my friend finally found him, they told him that they had dietary concerns and needed to eat and asked if they could bring our bread or something. The waiter refused.
Finally since it was obvious we were dissatisfied, the manager came over. He apologized and offered to bring us something to eat while we waited for our food after we explained the situation. By the time he brought us something, the food had already arrived, so while it was nice, it was a bit too late at that point. Our food was good once we finally got it. Except the 'seasonal greens' turned out to be carrots.... And while we were eating, literally about seven times our waiter and other waiters came to apologize for the service...which was nice the first time and ridiculous the fifth, sixth, and seventh.
When we finally received our bill, they hadn't even comped anything besides the snack they brought us. AND although similar coffee drinks on the menu were $10, they charged me $4 for a latte plus $7 for each shot. A total of $18 for a coffee. More than my friend's entree cost. On top of that, they charged me for two extra eggs instead of one. We brought this to the attention of the waiter who spoke to the manager. He then returned and told us our drinks were comped (which should have been done anyway as far as I'm concerned) And I pointed out that, while that was nice, they still charged me for two eggs instead of one. His response was 'okay, but we comped the drinks so...' and they made me pay for an egg I did not receive.
Over all, don't come here if you don't have a lot of emotional energy to deal with incompetent staff.