Townsend

Moving in was rough with a lot of fixes and maintenance work, but the maintenance team is super quick and responsive. The front desk team is incredibly friendly and always makes an effort to remember your name, which is such a welcoming experience every time you come home. The building itself is not a high-end luxury property, but for the location and price point, it’s a good value. Everything is maintained and functional at a minimum, and the amenities cover the essentials, even though I never use them. I’ll miss our corner unit facing Hudson Yards with the unbeatable views.

I lived at The Townsend for the past 3–4 years and truly loved the building. The doormen, superintendent, and staff have been consistently kind, helpful, and welcoming — it often felt like being part of a warm community where they genuinely look out for you. Unfortunately, my experience with management has been deeply frustrating.The person I was dealing with has consistently shown a lack of empathy or flexibility and never offers solutions- everything was a ‘’no’. In fact, it often felt like she went out of her way to make things more difficult, which created unnecessary stress and disappointment. While the building itself and the on-site team are exceptional, the management experience has significantly affected my overall experience. Unless there’s a change in leadership, I wouldn’t feel comfortable recommending The Townsend for any future tenants.

Townsend Although it is a bit old, the room is bright and spacious, and there is a sky garden on the rooftop where you can have a party. This property is full of human touch! The doorman Lucas is a very responsible and friendly gentleman! It is noisy at night when staying here

I loved living here so much I wish they give me a discount for my rent. Will miss the friendliest doormen I have ever met! Pretty decent services ( one time our laundry was broken and they gave us a completely new replacement for free!) beautiful view and decent commute

Front desk Edward is absolutely incredible!! I wish everyone was as amazing as him! He knew where to get everything I needed from the best coffee to the best burger!!! I really appreciated his kindness at the end of a rough day! He definitely needs a raise cause his great demeanor is super contagious! 💚

We had an amazing experience living in this building for the past three years. The management team, especially super Rick, has been very helpful and responsive, making our stay seamless. We never had any issues during our time here, and the building has amazing rooftop views. The location is also extremely convenient, with easy access to everything Manhattan has to offer.

Great doormen and maintenance. Shoutout Rick and Ed! Edit: YOU WILL NOT GET SECURITY DEPOSIT BACK. Have to leave 1 star after not being able to get our security deposit back. unfortunate, because we really liked our building staff but management has been awful

Positives: -great friendly doormen -fantastic view from rooftop -close to subways Negatives -unit is literally falling apart and “renovated” by painting over problems. Our bathroom ceiling kept peeling off and was just painted back “together” -huge mold problem, no bathroom fans, mold also painted over -old ac units with filters that probably havent been changed since the previous one broke. There is no fresh air or air flow. The unit is always so hot as a result. We ran the ac all through winter - the “gym” is entirely broken. No cardio machine works besides the 2 peletons. Some move but the screens are all busted and the cable machine is broken. So if you just want free weights, good gym. -the street is horrible and not safe. Someone died outside the front door. They were shot in the building beside us and then collapsed outside the lobby. Husband and I watched the ambulance take him. Google it. -a homeless man followed me into the elevator once and asked my husband how much i cost… -the washer and dryer only work 50% of the time and we already had them “replaced” once. They just go and get less broken appliances to fix your super broken appliance so itll maybe last long enough for the new tennant -it is NOT a luxery building, don’t be fooled by the lobby fountain. Its luxery if you consider an elevator and a somewhat working super small washer and dryer in unit a luxery.