Samory F.
Yelp
Our Saturday at Toy Soldier turned from an exciting date night into a complete disappointment.
We drove all the way from Tracy for our 8:45 reservation. Arrived at 8:07 & we were greeted with a "how may I help you?" (???) In a very "what are you doing here?" tone. Not welcoming at all.
We were told that our reservation was cancelled & we got bumped for a 8:30 party of 2. No text, no call, just deleted from the list.
No real explanation. Other than we should have booked on Open Table instead of the reservation service provided by their own website. (Which is Yelp)
Goodbye, "no soup for you!"
The actual break down went like this.
We made a same-day reservation, at 6:56p for 8:45p. We arrived 30+ minutes early, and were met by a tall man who asked us why we were there. We stated that we had reservations.
He asked if we had "just" made them, because he had in fact cancelled them.
We explained we had driven over an hour for our dinner reservation.
He offered an outdoor seat in 50-degree weather or a possibility of eating at an alternative restaurant.
The place was empty. 1 couple at the bar. No one seated.
The lack of communication and customer service was disheartening.
We received no prior notification about the cancellation, leaving us stranded without a plan.
The inconvenience significantly impacted our date night, causing unnecessary stress and disappointment. It's essential for establishments to prioritize effective communication and uphold their reservations to ensure a positive customer experience. Unfortunately, our evening at Toy Soldier fell extremely short of our expectations.
Adding to the frustration, we felt unwelcome from the moment we arrived.
The tall man greeted us as if we were a bother, compounding our disappointment.
The lack of hospitality added to the overall negative experience, making us question the customer service standards at Toy Soldier.
A warm welcome can significantly impact the overall dining experience, but unfortunately, our encounter left us feeling undervalued as patrons.
We will never even consider supporting this establishment in the future.
Do better.