Roxette H.
Yelp
This review is a little past due, but we were at Tracy's around 5:30 PM on 12/14/2018 and and had a pretty terrible experience.
Myself, my daughter, and my fiancé had met my 2 stepsons and their stepdad for one of my stepsons birthday dinner, so we were a party of 6. This was only my second visit, and it was the stepdads first visit which he wasn't impressed with. The other adult in our party, my fiancé, has been to Tracy's many times and has never had this type of service.
It wasn't very busy when we arrived. Maybe 5 tables of customers in the main area of the restaurant, but yet we were seated all of the up against the south wall of the restaurant. It took close to 30 minutes for someone to come and take our order.
There was no problems with the actual food, but I had ordered a breakfast combo and had asked for the hashbrowns to be on he side in a Togo box, our waitress said that wasn't a problem. Our food took a little over 30 minutes to arrive.
After we finished eating, my fiancé had went to find our waitress to ask if they did a birthday song and Sundae or something of the sort for kids birthdays and explained it was his sons 8th birthday. She's said yes so we waited. Maybe 10 minutes later half a dozen employees come over, sing happy birthday, and then walk off. We were a little surprise that they only offered a birthday song and would have had zero problem paying for a sundae. This really took me by surprise, since Tracy's markets their desserts so much and I've never been somewhere as a kid or with my kids for a birthday dinner that hasn't offered a small, complimentary birthday sundae.
There were a few other things, excessive amount of time passing before being brought something we asked for like extra napkins. Also, my fiancé had ordered coffee and when it came time for a refill they actually took his cup and brought it back instead of bringing the coffee out like they had every time prior that he has been there, and like you would expect at a diner. That was very strange to him.
Also, I never did get the side of hashbrowns from my order in a to go box and had forgotten until after we had left.
All in all, we were there for over two hours and it definitely shouldn't have taken that long. There was some sort of employee meeting taking place and it seemed like everyone who was clocked in and working was having to participate in the meeting as well as work.
We were pretty disappointed in this experience and I'm honestly not sure if we'll be back.