Jacob Laisin
Google
We traveled from Colorado Springs and stayed with friends at the CatBird Hotel over the weekend to celebrate a birthday. Since Tracks was close to our hotel, we visited both Friday and Saturday nights, making it our final stop each night.
Friday (Kink Night)
We were excited for kink night and the tastings, something we had all been looking forward to. Security at the entrance was fine and the overall ambience was acceptable. However, the bartending experience was disappointing from the start. The first bartender we interacted with—a woman working in the lounge—was unfriendly, condescending, and lacked any welcoming demeanor. No smile, no warmth, and overall very poor customer service.
Hoping for a better experience, we went to a second bartender, a male. Instead of a greeting, acknowledgement, or even basic professionalism, he simply pointed at us without saying a word. It felt rude and dismissive. This was especially surprising because in previous visits, Tracks had friendly, engaging bartenders who made the environment feel fun and welcoming. Unfortunately, that was not the case this time.
The tastings and kink components of the evening were enjoyable, and we made the best of the night, but the quality of customer service significantly impacted the experience.
Saturday (Regular Night)
After visiting X Bar, Charlie’s, and another bar on Larimer, we ended our night at Tracks again, hoping for a better experience for our friend’s birthday. Security was friendlier than the night before, but the bar service was once again disappointing. While slightly better than Friday, the bartenders still lacked engagement—no smiles, no eye contact, and very little personality once again dismissive almost.
Considering the price point—Vodka Red Bulls around $18 before tip—there is an expectation of basic customer service and professionalism. Unfortunately, that expectation was not met.
We requested to speak with a manager to provide feedback, but no one ever came, which was not surprising given the overall experience.
Tracks is not what it used to be. If you’re looking for a fun, welcoming environment with friendly, personable, and engaging bartenders, this is no longer the place to find it.