Brady M.
Yelp
(This review is based on my experience of trying to buy advance tickets from the box office.) I try to save money and avoid extra service charges on tickets by buying directly from venue box offices. I called Tractor during their daytime box office hours and was told I could buy tickets for advance shows at their box office when they are open for other shows. I planned my evening around doing this and was amazed by how horrible the response was when I got to the venue.
First, after waiting in a short line, I was told by the door guy that he had to help the people behind me get into the show before he could sell me tickets. That night's show was far from starting, but sure, no big deal. As I was waiting, he suggested that maybe the other employee standing next to him could assist me with the other computer they had next to his. That guy froze and said he had to go check with the owner back at the bar. He came back and said "Can you come back at 10:30pm?" Mind you, this was at 8:30pm. I let him know that I wasn't planning on just hanging around for two more hours to buy tickets. Then he said I can just buy them online, to which I let him know I was there to buy them in person to avoid the service fees. He was nice about it overall and I could tell his hands were tied by whatever the owner told him.
By this time, there was no one left in line (other than me) and no one trying to get into the show. Then the two staff conferred with each other and the first guy says "Yeah, I guess the system is down or something. It will be back online at 10:30pm." So, your system is suddenly down, even though while I was waiting you were using it to look up online tickets for people arriving for that night's show, and you also know the exact time your system will be fixed?!?! So, on top of them refusing to sell me tickets, they blatantly and insultingly lied to me about the reason.
Now, Tractor is far from my favorite venue in Seattle, but I've been to a good number of shows there and have spent plenty of money there, having mostly enjoyed my experiences. This was a very frustrating experience that I will have to consider in the future when there is a band I want to see that is unfortunately playing there. If you can't handle the stress of selling advance tickets at your door when you have ten people in the venue (but nowhere near the ticket counter) before the show starts, then just don't tell people it's an option! It's ridiculous to tell customers you will provide a service and then just tell them "nevermind" when they show up to give you their business. I guess you have no interest in treating your customers well, even when they are trying to give you money. I'm very disappointed in you, Tractor