Viktorya R.
Yelp
Today was my first time at the new location by Boot Barn and Once Upon a Child and it was awful. I've been coming to this location prior to the relocation for atleast 18 years now, and will now consider driving further to avoid this place. The new layout is so overwhelming and although a much bigger space, people are more in the way. I don't know if it's because this new location recently opened, but its almost seemed like people were using it as some special, new, landmark, not an everyday grocery store that I've utilized Trader Joe's as. Anyways, what prompted this review was my beyond awful interaction with Katie (As per the receipt). I just mentioned to her, in a sad way and in no way confrontational, that I miss the old location. She gave me the nastiest most uncomfortable look, looked away, and said "That's fine". That was the end of the interaction and I had close to $200 in groceries so it lasted about 5 minutes. Awkward silence. It's like I offended her, personally. Seeing her reaction, I made it a point to literally say, word for word "I still love Trader Joe's and will continue to shop here". Again, silence. After I paid, she gave me the receipt and said "Here you go" and looked away. No have a good night or anything. I've never, and I mean never, had any unpleasant interactions with anyone at Trader Joe's, until this lady came along. A guy came to help her bag, and I'm sure I looked beyond uncomfortable with my head down, and he didn't say a word to me. I don't know if it's stress due to this being a new location, but the staff were really unpleasant all around. Literally zero hellos from any staff members and one staff member was watching me like a hawk as I was looking at mandarines. Ugh, awful, awful time! Im writing this review in my car, right after this occured. I cringe just thinking about it.