Michael H.
Yelp
Easily one of the best supermarket experiences you'll ever have. I think it's safe to say most of us don't necessarily love grocery shopping. Most people want to get in and get out as fast as possible. That of course explains why Trader Joe's with their predominantly good quality and always dependable low prices tends to attract customers who often treat the experience as though it's every man for themselves.
At this location, the more crowded it is the more intensely you'll feel that sense of overwhelm as people bang into you, push past you, reach for items directly in front of your face without so much as an excuse me.
What more than saves it though, is a staff that is friendly, warm, kind, efficient, and genuinely happy to help. These folks are working on their feet nonstop and still manage to provide startingly terrific service. The store is clean, the architecture is magnificent, product is routinely being restocked, and you never have to go searching for an employee to help you. They're everywhere and in every department. They're knowledgable, happy to offer suggestions, and will give you their honest opinions about their favorite or least favorite products.
Lines (particularly all day on Sunday and for much of Monday) can extend up and down every aisle yet they move swiftly because the staff has a system in place to keep it orderly despite some customers who seem to think there is no one else in the world but them lol!
One of the things I love is that the staff actually stops when you ask a question to walk you to the item you're looking for (a rarity these days). They'll put items on hold for you, take back returned items simply if you didn't like them(!), and best of all they genuinely love where they work. You feel it when you walk in the door.
Much of the time, I find that this positive environment that the employees create tends to rub off on the customers. It's both surprising and gratifying to see busy NYers and snooty Upper East Siders (get off your phones and take out your airpods!) actually treat one another with courtesy and kindness. Some even manage to put their grocery carts away! Overall, this store more than earns its numerous 5 star reviews. I would love to see the TJ's customers at this store behave with a greater sense of decency toward one another and toward the staff. When people don't treat things well, nice things tend to go away. The sheer number of positive reviews for this location makes it clear that this is a gem that should be valued. We're lucky to have this store. I love it.