Julie W.
Yelp
This review is conflicted. The place is very cool inside. The art collection wall you can see through the window, caught our eye to stop in. The coffee drinks that only come in one size, are reasonably price. The oat-milk latte was good and a bargain at $4 and some change. We did not try the food, but the options looked interesting and not too spendy.
Where the review goes south was the owner's attitude. Too cool for school. Uh, you're really not. Cool is kind. Treat your customers, even the ones that don't meet your targeted demographics, like you want, not need, their business. Two words for him and hopefully he reads his YELP reviews.
Chris Bianco. Actually 2 more, Craig DeMarco. Success is a bi-product of getting over yourself.
I was in Arcadia Postino when it had been open for 2 weeks. Craig couldn't have been any nicer and we are still regular patrons almost 2 decades later.
Had he been aloof and arrogant, he wouldn't be targeted for 55 restaurants by 2024. Say it slow, 55. Chris goes without any explanation. I was in his original Town and Country location in the late 1980's.
Everyone knows he's the nicest guy in town and his recent James Beard award hasn't changed that. He's so grateful for everyone's business and he tells you so.
Realizing that you nor your dream are that unique or special is the first step to entrepreneurial success.
You can't swing a dead cat around Phoenix without hitting a coffee house. And many are just as hip, if not more, than Trans Am Cafe. Many, if not most have owners and employees that are nice and welcoming.
We don't need any more coffee houses, but they do need customers. The business savvy ones recognize the competition and behave accordingly.
And the owner, he wasn't just having a bad day.
Although as a business owner, there is no such thing as a bad day to patrons. He was giving me one-word answers but was very friendly to the much younger 20 something female patron.
Oddly he's not young, and she wasn't paying. I was.
As a side bar, if you're in the neighborhood try Irma's Mexican Kitchen across the street. It's spotless but very bare bones decor and no "it" people in there. But the food is amazing, and they are so friendly to everyone, not just the "cool kids." We aren't in 7th grade anymore. Successful business 101. No charge.
