Jennifer S.
Yelp
My family and I have been loyal customers of this restaurant for years. It was one of our favorite takeout spots during Covid and remains a top choice in town. While we have always loved the food, I had an experience last night that truly went above and beyond my expectations.
I had placed an order for a few appetizers to pick up for a small gathering at home, including two spinach and artichoke dips when my husband brought the order home, I noticed that the two dips combined didn't even fill an 8 ounce ramekin. At $12 each I was pretty disappointed.
Normally, I don't take the time to call and complain, but I felt it was important to let the restaurant know, so others wouldn't face the same issue. I spoke with the manager, who was very kind and offered to replace the dips for free if I came to pick them up. Unfortunately, I didn't have time to do that.
To my surprise, just five minutes after our call, the owner of the restaurant reached out to me personally. She offered to deliver a replacement to my home within 30 minutes. I initially declined as I didn't want to inconvenience anyone over something so small. But once she realize where I live, she assured me it was no trouble since she was heading in that direction. She explained that it as a family own business, ensuring customer satisfaction was incredibly important to her.
True to her word, she arrived at my home within 30 minutes with a fresh, full container of spinach and artichoke dip. I was blown away by this level of service - I've never experienced anything like it before. This restaurant has earned a customer for life!