James D
Google
First let me preface this with, I love Danny Trejo and go to Trejo Cantina in Woodland Hills on a reg basis where the food is always Ahhh-mazing and the service is good. I happened to be in Pasadena tonight and was like, let's check out their location here.
This red headed young waitress, Emily took our order. She seemed nice. I ordered my usual the Mushroom Taco's, Cauliflower Taco and the rice and beans and my roommate ordered the Chicken Quesadilla. Other place brings us chips and salsa as they great us at the table, not here you have to ask for them she said.
The manager brought our food, who I will address more later. I took photos as usual and immediately noticed the portion, they are very stingy. My tacos had 1/3 of the amount of food on the taco compared to their Woodland Hills location. The food was very bland and lacked the same Ahhh-mazing flavor their Woodland Hills has. My rice was undercooked and still hard and the beans were more like refried beans. My roommate noticed they forgot to add chicken to his quesadilla.
I was expecting to see the waitress again, so I can let her know, but we never saw her again. I mean we saw her, but she never came over to see if we were OK or to ask how everything was or to ask if I wanted a refill, nothing!
So if a red head comes to take your order, just know, you probably wont see her again, seriously. So as our waitress zipped by, I said, can we have the check?? And she was like, "oh, no dessert"? We were like, um, no.
There was a cute tiny girl who was cleaning the table next to us and she asked us if everything was OK, she sensed something was wrong. I told her how disappointed we were and all the issues we had and how we weren't able to tell the waitress, cuz she never came by nor did she ask when I asked for the check. She said hang on, let me get the manager.
So, that manager I spoke about ealier comes by, a clueless looking Anderson Cooper type. I begin to explain things, and he blamed their new computer system regarding the no chicken issue and when I showed him photos of my tacos from their Woodland Hills location vs their tacos, he said, "well we measure things here." What?!??! He was gracious enough to remove the beans and barely touched rice from the bill, he kept trying to walk away as I was talking to him, which shows he is very disconnected and disrespectful. No sorry, nothing.
I have been a waiter and ran a family business and can't imagine being so detached, and unfamiliar with body language. I watched him as he was floating around "trying" to help and was surprised how unfamiliar he seemed with the restaurant business.
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