Ed W.
Yelp
Good food, Horrible service! If you don't mind paying money to be treated any way... go here.
I've eaten in twice. The first time was with my son, and got bad service. I thought maybe the waitress had a rough day and that my sons energy level was a bit much.
The second time my wife, son, and I went. We were seated and basically forgotten for 15-20 minutes (and it was no more than 6-8 tables seated). Once we placed our order and got it, we were then forgotten about until the waitress walked by and dropped the bill.
Although the service has been sub par, we thought we'd give it another chance with a take-out order. When I called in to place my order the young lady who answered the phone was extremely unhelpful. I stated that "hi, I've been in a few time, but before I place my order I'd like to know if I could request my pizza be cut into squares"... Now this may seem like a weird request, but not SO ABNORMAL. Many places serve pizza like this (Google it ). She immediately states "No I don't THINK we do that". I then politely asked her if she could confirm with her manager, and by this time she already seems annoyed by my request. When she comes back from asking her manager she says "My manager said we can't cut our dough into squares and we're in a dinner rush ".......
2 things with that, #1 you don't have to cut the dough into anything, you'd literally just cut the pizza in a different direction when they're done cooking.. I KNOW, OMG HOW HARD IS IT TO USE OUR BRAINS TO DO SOMETHING DIFFERENT... #2 It being a "dinner rush" is not my concern + I told the young lady that I didn't want the pizza until 9:30pm which was 2 hours later. By this point I asked to speak to the manager, and Nicole comes over to the phone and tells me "Pizzas are circle there's no way to cut them into squares"... as if there is NO WAY that pizza could be possibly be cut in a different direction.
By this point I'm more internally frustrated, but again I know that this may be something new so I tell Nicole that I'd stop in since I was pretty close to show her, and she told me that's fine so that I can show them a picture.
Fast forward to the end, I go in show Nicole and the young lady the pictures all over Google, Nicole takes my phone to the kitchen a showed the and I quote "Head Chef", and come back and says "The way our dough is made we can't cut it in squares, we won't serve our pizza like that, and if we do it for you EVERYONE will want their pizza cut in squares"....
I thought it was so unbelievably that it was an issue when they were going to have to use a pizza cutter any way to cut the same pizza. I took my $125.93 to Fabiano's Pizzeria on Merrimack (2 mins away), and they were so easy about it and made a simple request, just that simple.
After all of that the only reason I give them a 2 star is because they do have half way decent food, but they have low comprehension levels, and rude service, so I can say I'm officially done with them
TreMonte Staff:
See my pictures to learn how to use a pizza cutter to cut squares...