Jeri Lynn B.
Yelp
I've tried to support this business because I try to give my dollars to
local, small businesses. From now on, I will be ordering my prints online or supporting another, less convenient establishment. I've given Trilogy the benefit of the doubt one too many times and he has proven that he is not only horribly rude, but incompetent to boot.
The first time I was here, I had some cheap disposable cameras from my wedding.
Him: Where did you get these?
Me: Ebay.
Him: How much were they?
Me: I don't know.
Him: Well that's strange. Usually when you buy something, you know how much it costs.
Me: Well you know, they were for a wedding. I bought a lot of stuff and I don't remember how much each thing cost.
Then he lectured me on how they weren't good quality, started a speech about ISOs and such and finally I cut him off. I told him they were just for fun, that I'm a professional photographer, and that I know all of these things and that I simply want the film developed. (The pictures were just fine, by the way.)
Last night, I took an SD card with two TIFF images that were professionally re-sized and triple checked, before my very eyes, on Photoshop. They are 11 x 17. The woman (his wife, I presume) put the card in the computer. Then she left. He took my money, and then told me that the files are 11 x 14 1/2. What? I said that it really concerned me and he suggested that it would be good for him to call, if they were not in fact 11 x 17, so I could let them know whether or not to print them. Since the woman left, he could not check. Apparently he does not know how. He asked if I needed frames THREE TIMES. I understand the up-sell, but once is sufficient.
He did manage to call. (But he is always SO nasty, dealing with him is awful.) Now he claims that the files are "precisely 11x 15". Then he tried to start an argument with me. Ok, buddy. Now I'll be late for my after work plans so I can go obtain a refund and I'm stressed on getting these prints made since I spent two days dealing with a jerk who can't manage to do his job.
UPDATE: I was able to get the prints made at another local photo lab for a third of the price. When I had gone back to get my refund, the guy was sweet as pie and had printed my photos smaller "because I'm a regular customer". He did a lot of mumbling about how, in order to print the size I wanted, he was going to have to crop this or that and tried to explain how I re-sized the photos "incorrectly". Interestingly enough, upon checking those files in Photoshop once again, they were absolutely no doubt 11 x 17 AND there was no issue getting them printed as such at another establishment. Why, you may ask? Well, because they were the correct size all along.
And yes, as the other reviews discuss, he does offer a "free" CD disc, but requires a $5 "deposit on each roll of film. The 11 x 17 prints I will not be paying for were overpriced too. Sad to say, I could have had them printed online for half the price. I shouldn't have bothered returning after my first miserable experience, but I mistakenly gave him a second chance because I've done customer service and I know it can be draining. Now, it is clear that he is just not a professional nor does he have the ability to act it. I mean really, printing an 11 x 17 is not that hard if you're a "photo lab".
The store is cluttered, dirty looking, and long overdue for a makeover. The window displays look like they were done in the 70s and so do the creepy prints they have up as samples. Paint on the shelves in chipping, badly. The prices on merchandise are all handwritten and the selection is so-so. Batteries are less expensive than in drug stores and there are some decent frames, but the attitude is not worth the money you'll be saving.
Maybe it's an issue with the block? I've noticed several businesses, such as the beauty store and the now out-of-business nail salon, are similarly challenged in the customer service department.
