Daniel M.
Google
Review: Trio Restaurant, Charlotte – A Masterclass in How Not to Host a Birthday
Rating: ⭐ (One star, because the bread eventually showed up)
If you’re looking for a place to celebrate your birthday where you can experience the thrill of being completely invisible, look no further than Trio. I’ve been coming here for years, but my visit on December 23rd was less of a "celebration" and more of a "social experiment in neglect."
The "Vanishing Act"
Our party of six arrived, and while the first half got water, the second half apparently entered a different dimension where servers don't exist. We sat there for 25 minutes—long enough to contemplate our life choices and memorize the wood grain on the table—before I had to physically hunt down a hostess to remind her we were, in fact, humans who required sustenance.
Five minutes later, our waitress appeared. No apology. Just the cold, hard silence of someone who clearly had somewhere better to be.
The Kitchen Scapegoat
We ordered immediately to save time. Forty minutes later, we were still staring at empty plates. When I went searching for a hostess again, the lobby was a ghost town. When the waitress finally graced us with her presence at the 45-minute mark, she brought… bread.
She immediately pivoted to the classic "blame the kitchen" strategy. I told her flatly: If the food hasn't started, we’re leaving. She promised it was coming. It eventually did—an hour after ordering and 90 minutes after we sat down. By that point, I wasn’t even hungry anymore; I was just impressed by the commitment to the delay.
The "Management" Special
The real "cherry" on top of this birthday disaster was the manager. When he finally approached us, he didn't offer an apology. Instead, he gave us a tour of his excuses:
* It was the owner’s fault.
* He had to bartend.
* (And his personal favorite, which he repeated three times): "As long as the food was hot and good, that’s all that matters."
Newsflash: When it’s someone's birthday, the "service" and "not being ignored for an hour" actually matter quite a bit. I don't care if the chicken was forged in the fires of Mount Doom; or if you served Lembas bread, the temperature of the chicken is the least of my concerns.
The Verdict
The food was... okay. But the service was a dumpster fire of "not my job" energy. If you want to spend your birthday being blamed for the restaurant's staffing issues while a manager explains his resume to you, Trio is your spot. Otherwise? Run. We’ve been loyal for years, but after this? We’re officially "ghosting" Trio just like they ghosted us.