Laura
Google
From start to finish, the experience was incredibly disappointing. The staff were extremely pushy, asking us roughly every two minutes to order over a 10-minute period — even though it was clear we were still reading the menus. We later discovered that the restaurant only had four menus total for around 30–40 guests, meaning each table had to take turns waiting for one. Completely disorganised.
When we ordered drinks, there was only a very limited selection of wines by the glass, and the Coke was completely flat. After politely asking for it to be changed, we received two new glasses — both flat again.
For starters, we had the duck, which was extremely dry and difficult to eat. The mains were mixed: some were passable, others not. The Mongolian lamb was full of bones, and one person in our group almost broke a tooth. We returned the dish but received no apology whatsoever — just a curt “we’ll take it back to the kitchen.”
By that point, we simply wanted to leave. When we asked for the bill, we were given a non-itemised receipt, listing only total amounts for food and drinks. That’s completely unprofessional — customers should be able to see exactly what they’re paying for. After paying, I requested an itemised receipt and discovered that we had in fact been overcharged.
Be sure to check your receipts carefully. Between the disorganisation, poor food quality, and lack of customer service, we will absolutely not be returning.
