Tropicana Atlantic City - A Caesars Rewards Destination

The Tropicana is the first of hotels in Atlantic city that has the carribean theme. And is still showcasing its beauty. This hotel boast some of the best picture taken on the board walk. And it's club will take you back in time. My wife and I enjoyed a authentic Cuban lunch at Cuba Libre and had some delicious Italian at carmines. The plates at carmines is huge but you can always take the left overs home. The only reason no 5 star is because this casino and a few others refusal to comp members birthday. Nothing is we pay taxes and fees and it's more expensive it seems every year. Please that Tropicana responded and because of that they deserve a extra star. And they didn't promise a birthday comp.

The conceirge desk for checking in was not what I expected. Betsey the Service Manager is a disgrace. While checking in she told the whole area how much my bill was. Then she accused me of freezing their financial system as I was trying to pay. I was livid because how is that my fault. I was also told that I had to pay a deposit fee. I am a rewards card member so I am entitled to things other patrons are not entitled to. They asked if i want to upgrade but can't check in early. Was lied to twice saying that to check in you have to pay a fee of $15 then $17. So which is it????? Then they tried giving me a room that I did not register for and it was almost like pulling teeth out of a lions mouth dealing with these folks. Then they tried making my stay unbearable so that I would leave. The ac was on. Tom Quinn the Maintenance Supervisor was suppose to put in a request to have this corrected but he did not so I waited an hour not knowing no request was put in. I had to wait an additional hour. Then someone altered my television from analog to digital the 1st night. The water was being tampered with as well from cold to hot to hot. Did all this so I would leave. I stayed because no one gets to treat me this way and think they will get away with this. I am sure this not their 1st time doing this that Mr. Quinn said I was complaining about being cold. I heard him in the hallway. He felt very comfortable with doing this. My 1st vacation stay here and this is how guest are treated like DAY OLD TRASH and won't be my last. During which time I was COMPLAINING ABOUT BEING COLD. They finally brought me a blanket and claimed something was backed up. Liars. I was very sick for a whole day and still trying to recover. The racism is THICK HERE and you can smell the stinch through funky stank smoke air. According to Jasmin, i was told if i go to another room it is an upgrade, which i is not. As you can see these trifling folks is in the business of lying. Just know i will be returning.

We stayed in a premium suite with an excellent window view of the ocean. The downside was upon entering the room it had a smell of like wet carpet in a nonsmoking room whereas my daughters room was a jr suite upon entering her room it actually smelled very fresh for a smoking room. Smelled better than ours. We are use to housekeeping automatically cleaning and refreshing towels coffee etc daily. I had to call 1st morning as we had no wash clothes in bathroom we took showers using hand towels for wash clothes 👎. We only had 1 and a half rolls of toilet paper. We learned when we called for wash clothes that they don't refresh nothing unless you request it yet I'm pretty sure we were charged a fee for it. Our daughter's room was again a jr suite in smoking. She had wash clothes a full length mirror and a huge shower with full bench. She too had an ocean view but not quite as nice as our premium room. The premium room was spacious with 2 tv's one facing the king bed which was behind a wall hidden from a living room type area. It also had a large table which was nice for 4 of us to play cards. It only had 2 chairs but we utilized the desk chair and a living room chair so it worked out. For a premium suite size was right but decor was basic, as for the bed best part was the pillows, bed was kinda hard. Didn't have a luxury vibe.

We stayed in a premium room in the Havana Tower and had a pleasant stay. The bed was comfortable, room clean and quiet, and the views were incredible. We like the location of the Havana tower for being close to parking and all the shops/restaurants in the Quarter. Not too far from the Casino, however, it is a bit of a schlep to get down to the boardwalk or the pool. The Tropicana has tons of dining and shopping options and lots of slot machines to choose from. Ventilation in the casino could be better and it can definitely get crowded. The pools are quite small, however, the ocean is right there. We enjoyed our short trip to Tropicana and would definitely stay in the Havana Tower again.

We stayed at the Tropicana on 10/3 for a concert. I was NEVER recommend this hotel to anyone. We stayed in the Chelsea tower. Our room was outdated. It looked like it was from the 80s with dirt under the tables in the room from the 80s dirt in the vents. And AC barely worked. Not to mention an insect problem. I was bite by something while sleeping in my bed in the night. I will attach a photo taken in the hotel room of the bite when I woken up to my arm burning with the bite at 4:30 in the morning.

This place is fun and there's a lot to do. I wouldn't say it's kid friendly but my kids were there and had a good time nonetheless. Pool room was dirty. Bedroom was actually clean. I had a good experience overall.

Thankfully stayed only one night. Paid for an "upgraded" view. Yes, I could see the ocean... at a distance. Hotel itself is on the boardwalk but our room was a mile away on the interior. While on a higher floor, it still didn't feel like a fantastic view that anyone should pay extra for. One parking attendant and she was slow, quite the line to leave.

Arrived to chaos-assigned to Chelsea Towers which is really an old hotel that is connected to the main hotel via elevators, escalators and lots of walking. No staff in halls to guide you so spent time dragging suitcases back and forth passing others doing the same. The hotel is outdated. Rooms were not clean-see pics. Beds/pillows comfortable and the Chelsea Tower was quiet at night. Location is right on boardwalk and the show we came to see was in the hotel so location was 5 stars. The smell of smoke permeated the entire place-can’t wait to get home and shower.

The restaurants in the casino were the highlight. We ate at two different restaurants and both were fantastic. What did not go well was that we arrived as a bus group. We had to transport luggage up an escalator then down a ramp then down an escalator. It took about 10 minutes to get there. There was NO ONE to help. Getting to the check in desk there was an emphasis to use kiosks to check in, however none of them were working. They had three people behind the desk who were obviously overworked and seemed annoyed that we were checking in. Getting to the room again with NO help required another escalator ride, a long walk through the casino and the elevator up. While the casino was full of lights and music the rooms were underwhelming. Wallpaper was falling off, the carpets needed replaced and the bathroom had one roll of toilet paper and the floor was full of someone else's hair. The floor we stayed on was non smoking but the entire place had a smell of stale cigarette smoke. We found out the floor below us was a smoking floor. More money needs invested in smoke eaters throughout the entire hotel! I wouldn't go back NOR stay at this casino.

Lots of places to go, dinner, shopping but the casino towers smell like mold. I had water in the wall of my room. I was told they dont fix but patch so the rooms can continue to rent. Havana is full of mold. I was offered a $30 discount which was then charged back to my credit card. The front desk didn't really care to want to take with me about it.

This review will focus mostly on the other amenities portion of the resort. This resort, unlike some of its sister locations, has so much more to do and offer. That is the whole reason I had come here in the first place, I wanted choices of things to do and places to eat. Tropicana is an immense resort complex, quite possibly the longest one on the boardwalk...at least at this end. Typical casino features on the floor, but I bypassed this and made my way towards the entertainment portions. Which includes the shops and restaurants. They have a good variety of places to dine at different price points which some locations are lacking in. They also have a great variety of places to shop. The theming in here hits the mark and continues into all areas. Maybe, if I ever come back to AC, this might be where I stay.

I've stayed at The Tropicana AC multiple times. And although Tropicana is a bit far from the main boardwalk, it makes up for it with a variety of things-to-do. The Tropicana has multiple restaurants and bars with music and pregame spots like Wet Willie's for a quick to-go drink. Perhaps best of all, it has many solid nightclubs with music ranging from top current pop hits to 70s throwbacks. A little bird told me it's very easy to pickup singles at these spots. Price wise, you can often catch bargains for rooms. They are generally clean and comfy if you pay a bit more and choose a renovated tower - Solana Tower in the west wing or the South Tower. On the otherhand, drinks tend to be a bit pricey at the bars and pop clubs. So, I highly recommend pregaming in your room before you head out. Overall, Tropicana is on the top of my list of AC spots when I'm not interested in cruising the boardwalk.

What everyone is saying about the elevators is accurate. We got on the elevator one day and jarred us so bad it went from floor four to the casino level in one second. I have been in casinos all over the country and can always count on them to have a clean bathroom, but not at the Tropicana. They are the dirtiest bathrooms that I have ever seen in a casino. Disgusting in fact. The best thing was the Mexican restaurant in the marketplace. It was awesome. We went there four times during a four day stay so that should tell you something.

Huge casino resort in Atlantic City. Sadly Atlantic City itself is not the place he used to be but inside the casino is fine. A lot to do there, restaurants stores, bars, karaoke, nightclubs, IMAX theater, and of course the casino. It's one of the older casinos so it has a little bit of wear and tear about the place, but other than that the place is fine.

I really wanna like Tropicana. They offer a lot of food varieties however their hotel room sucks. I know they will be getting a renovation soon which is much needed so whenever that happens, I will update my review. They offer a lot of nightlife options, which is nice if you're not a gambler or you just wanna take a break. But I also feel like their casino has no vibe. It doesn't have a fun atmosphere. The good thing about Tropicana is they have a lot of food options.

Only giving 1 star because I can't give 0 stars. The room was completely gross. Dirt n the desk, blood stain or makeup on the mirror, and toilet paper in the hallways. A couple elevators appeared to be broken, as had to wait for elevator for a very long time and squished in with other people. The main casino and shops are nice, but the room is completely unacceptable. Hard to get any sleep when you feel like you will get the cooties. Do not stay at Tropicana!

I stayed here for three nights and unfortunately, it was a big disappointment from start to finish. I specifically booked (and paid for) an ocean view room, but never received one. When I asked about it, there was no real effort to fix the issue. The elevators were constantly broken, which meant getting back to my room at the end of the night took way longer than it ever should. On top of that, housekeeping never showed up even once, despite me requesting service every single day. The water situation was another letdown -- never hot, just lukewarm at best, which made showers far from enjoyable. For the price and the expectations, this stay fell way short. Between the room mix-up, the lack of housekeeping, the broken elevators, and the barely warm water, this hotel ended up being a huge disappointment.

I didn't book a room here. However, this place is vibrant with lots of tourist activity, bars and restaurants. I'd definitely drop in again to try another restaurant out. Went to PF CHANGS

Had a great time at the Trop! I've been to Atlantic City a ton over the years, but never stayed at the Trop until recently. The basically have everything you could need in one spot - multiple restaurants, clubs, restaurants, shops, a spa. The rooms were a bit small, but were clean. I went to multiple restaurants during my stay- Cuba Libre, PF Changs, Chickie & Pete's to make a few. I love the variety of cuisines. The casino floor is clean and has a lot Of slot and table options. Drink service is always pretty quick too. Great experience overall!!

Just when you think a casino has hit bottom and is going to turn around, the Tropicana hits a new low. A majority of the slots that we played had buttons that didn't work right, ordering a drink was near impossible, and despite losing over $500 in about an hour my only beer choice was a small cup of warm Budweiser which took an hour to get. No Comps or free play. Although I literally live next door to the Tropicana, I'd rather drive down to the Ocean than drop a another dime at the Trop. Did I mention that the casino and bathrooms are dirty! My advice, STAY AWAY!

Tropicana the Chelsea tower room checked in at 5 pm got to room and room was not made. Had to call front desk and they couldn't check our room because all full. Waiting for house keeping but they took to long and needed to go to dinner reservations. Hopefully room is made when we return for the evening. Poor house keeping and service at this hotel. Stayed here multiple times and never had this issue with this hotel.

Nice casino, plenty of restaurants, casino areas, plenty of shopping. They have shows and a movie theater inside. I have eaten at a few places like Cubre Libre and a nice Mexican restaurant down im the MarketPlace area. Their food is excellent. Today we were passing through and enjoyed some casino time. It is an older casino, but a nice place to visit.

Check in was awful. There was maybe 10-12 people in front of me and it took over an hour to get checked in. The west tower was not very nice. The north tower was amazing. Did not eat on site. I don't understand the tariff sign in the parking lot with pricing.

The most exotic thing at the Tropicana Atlantic City is that they carry fresh fruit in the food court.

Other than the confusing room check in and elevators, I absolutely love this casino. We're not gamblers- for us, it's all about the food and shopping! PF Chang's, Carmine's, Cuba Libre, Wet Willy's and Mrs. Field's! Swarvorski is always drool worthy! Super glad that there's a comedy place again! Im enamored by the cloud ceilings too! Just a happy place!

I was impressed with the quick response from you Ryan B. After receiving your message I reached out, I felt it was important to share my experience with you and hope that maybe my experience could help make positive change but again Tropicana failed. I called only to be put on hold for over 7 minutes and I had no choice but to hang up for another call. Customer service is THE MOST IMPORTANT thing! People know things happen and not everything can be perfect but the response to the customer is and should always be priority. Still don't recommend!

This was our first and probably last time staying at the Tropicana. We did valet parking and were told if we paid ahead of time we would have our car out and ready and wouldn't have to wait in the morning- that didn't happen. Check in wasn't that bad and the bell services brought up our cart all the way to our room on the 46th floor. The room was big, seemed clean. Getting to the room from check in was a hike. The place is so big and maybe some people like that but we did not. We didn't go to gamble so it wasn't worth staying at the casino. The worst part was check out. We waited 20 minutes for an elevator then our family split into different elevators because they were so full from everyone checking out. The self checkout didn't work. I waited in line where people kept butting in line then the diamond club members got priority so all in all it took 40 minutes for elevator and check out then our car was not ready and we waited another 20 minutes- 60 minutes just to leave the hotel. Pros were the large room and large panoramic windows for the view, it would probably be worth upgrading to a beach view.

You can tell this is a very old casino. They need to do some major renovation. They also need more people working in the lobby. Do have say security does a great job. In the west tower only 2 out of the 4 elevators were working. The rooms are good size, can't complain about the size. But again, you can tell this very old. They need to do some major renovation. The casino floor is very good. There a lot of slot machines and everything is spread out nicely.

Didn't stay here but came for shopping, eating and to party. Had a great time. It's very clean and has a lot to offer. Def recommend

We chose Atlantic City for our mini Oct vacation; we enjoyed Vegas so wanted a similar experience. I had two choices near the boardwalk or the Borgatta away from action I picked Tropicana. My early impressions of Tropicana were that looked old wasn't loving the layout of food court and main lobby but it grew on me and finally decided it was a fun time. We were in Havana tower, where you have to walk through casino floor all way to end of Quarter up escalator just to reach elevator. I did like that you had everything to do there, IMAX, comedy club, Escape room, nightclubs, sports bars, indoor pool, many restaurants, casino games, boardwalk access, beach access. I definitely got my steps in every day and being a runner appreciated I could step out behind food court right onto boardwalk. Going toward Ventnor City & back was 5.5 miles, other end toward Showboat was 5 miles to and fro. Our room was fine except no microwave so to-go boxes were not taken. Service was serviceable make sure have ID or front lobby can't help. There is not a whole lot to do in Atlantic City but within Tropicana there was.

This Hotel is like the UN, everyone stays here, even the homeless. They occupy the benches. Security is very laxed, i guess they are told to leave them alone. But at the end of the day, they don't bother me. I like the Tropicana this place has a lot to do, great restaurants and weekends is always very busy. It's always maintained pretty clean, casino floor a lot of security. If you venture outside of the hotel at night make sure you are in company of Mr. Glock or just jump in an Uber. But really no need to leave hotel, great place to hang and enjoy!!

I had a great time in the Tropicana! So much to do in one place! Only issue I really had was that we were staying in the Chelsea tower and the room was very good. This tower is removed/separated from the main building with casinos and exits connected by a bridge, the one exit from the Chelsea tower to the beach or boardwalk does not allow guests to come back in. This also means trips to the casino is far away. Still had a good time

I'm going to be honest -- I probably shouldn't have expected a really nice hotel experience at the Tropicana. The whole place felt dingy and very outdated. While the rooms were clean and spacious, they were extremely old-fashioned and felt more like a two-star hotel. The casino was packed with people, so it's definitely a popular spot, but personally, I wouldn't come back. Just not the kind of vibe or quality I was hoping for.

Last time I went here I was disgusted with the poop on the bathroom floor and that has not been clean for hours. I ended up playing here the most out of the other three Caesar's property. I would say this one needs the most love as I found some of the areas out of date and the lighting was really dark and old. The place was hot as well. I ended up playing here the most because of the selection of games and I was winning a lot in the beginning. Unfortunately, I most bad here too at the end, but the casino always wins. I did enjoy some of the old machines like the top dollar wheel and the $5 dollar Blazing 7's. I did hit a jackpot as well. The selection of games I could not complain. They do have a marketplace and Tony Luke's the famous philly steak sandwich place, but we were full. I probably would not stay here as this place does look old, but this place does get crowded.

We usually stay here to celebrate friends and families birthdays because of the nightlife and the entertainment available at the resort. The nightlife there is pretty impressive! There are some fantastic clubs like Tangos and Boogie Nights, which is a blast from the past with its 70s and 80s vibes. Dancing the night away there is a real treat! Plus, there are plenty of great places to eat, so you won't have to worry about finding a good meal after a night out. However, not everything was perfect. The main downside of the resort was the condition of the rooms. They were pretty dirty, which was disappointing. Customer service didn't help much either; it felt like they didn't care at all. If there was an issue with the room or a reservation, they didn't seem eager to fix it. To top it off, some of the staff came off as pretty ignorant, which really put a damper on the experience. Overall, if you're looking for a fun night out in Atlantic City, Tropicana has that in spades, but just be prepared for some shortcomings when it comes to the accommodations and service

7/3/24 Room was big and clean. Service was good. The building is so confusing! There are many towers and the casino is the connection. You walk through the crowded and smoky casino to get to the hotel section or the restaurant/market section. Parking lot is confusing as well, the signs on the street kept confusing us as it mostly point to valet and not self. This resort is too crowded and chaotic for me.... I still smell the cigarettes in my nose a week later... The perks, is that it is self sustaining, with all the shops and restaurants and cafes, you never have to leave. There's 3 pools and the beach is right outside. Even had a deli and small grocery store. And a few bars and nightclubs.

A must visit hotel and casino. Great entertainment, shopping, restaurants, bars, movie theater, gym, pool. Stayed at the hotel. The room was ok, nothing special. But overall good experience. The Quarter is spectacular.

We've come to "The Trop" every Thanksgiving for the last three years to go to Carmine's for dinner and the downfall has gotten worse. We check into our room, and there's a cockroach (I originally thought it was a bed bug) walking around on one of the beds. Went downstairs, they moved us to another room. Got to the other room... ON A DIFFERENT FLOOR. Go to the bathroom and guess what? Another one on the wall and disappears behind the mirror. Stupidly, I wasn't going to say anything and just go on with my night but as we were leaving, there was another on the ceiling that disappeared into the above head sprinkler. Ok... Called the front desk again and spoke to a manager... Back downstairs we go, with our luggage; again. Also, both rooms were VERY dated, and stains on the wall. Horribly taken care of. We were close to just staying at my wife's parents in Tom's River and come back the next day just for dinner. We got a 3rd room on the 48th floor now (others were the 30th and 31st floor). Room was A LOT cleaner looking and no problems for the 2 nights we were there. After dinner, my youngest son wanted to go to the "arcade". Ok... Very small, which is ok but not when 4 games are out of service and you're left with pinball and 3 other games. Maybe have a sign saying half of the games aren't functioning before allowing people to buy gaming cards. Sadly, this is our last Thanksgiving trip to Atlantic City. Carmine's is AWESOME but not worth a stay at The Tropicana. Only compensation for 2 bug infested rooms and dragging or luggage back and forth twice was a $50 food credit. So not worth it. Do your research and find better options. Why 2 stars opposed to 1 star? Valet crew was awesome. Common areas by the shops and restaurants were very clean. Dealers at the tables were excellent.

Been coming to the Trop for many years, but have missed the past few years. I can't believe how far downhill this place has become. With a few exceptions (Cuba Libre, all of our blackjack dealers..), quality standards have dropped significantly. Rude staff, dirty rooms, dirty hallways.... We won't be back. It was gross. Edited to take away a star after that abysmal response from the Tropicana...

Did not use my celebration dinner here because we wanted to try the cuban food but this is the best of the Caesars property in the city. Definitely a good atmosphere and lively. There are many things to do from shopping eating definitely playing even for the kids with and arcade. If I stay at Caesars would definitely do this one. Recommend the Havana tower even though it takes awhile to get to from casino. All the elevators or slow

I was enjoying my stay until I found a bug in my bed!ugh ! There were a few small things that were not great like hair in the shower when I went to shower for the first time and just some wear and tear on some things.Wish I knew there was a kids dance competition going on too many kids too much noise!The adult pool had kids due to the fact the other pools were closed ugh!So much for relaxing!people letting kids play in the hallways and disturb everyone!Well enough said!The bug was the finally draw We checked out and didn't stay!check in and out was horrible small desk long lines at kiosk!Oh at one point the elevators stop working in the south tower!I wish I could say something good The bed was comfortable until I saw the bug.

The only things I can say good about this place is they have good restaurants & shopping . The parking attendants are absolutely wonderful. The hotel is some trash straight garbage.I don't know what was up with the elevator situation seems like we were waiting for hours. The stairways were absolutely nasty. They never came too clean my room seems like they Only cleaned unoccupied rooms not sure what was up with that . Overall this place is a horrible choice if you were born to Atlantic City. I really don't think anything can help this but maybe an upgrade I'm not sure because I didn't upgrade my room. You have been warned please don't stay in there hotel but you can visit there casino. Also the value of staying here is not were it .

Their rooms are disgusting South tower I don't know who's in charge of housekeeping but I've done housekeeping before this person should be fired the high expectations that I am use to working with and paying for just was not accomplished here during the holidays their lobby is beautiful they should put that much energy into their rooms I wish I could get a contract to redo their rooms without buying new furniture the dressers should be sanded down and repainted an the knobs changed it is so outdated I don't know who contracted anyone to take care of that but this takes little to no effort to make your rooms look updated.shame on you Tropicana two cookies on the floor old cards on the dresser the sink is still dirty like come on y'all my OCD allowed me to see every detail considering I did housekeeping for a living at one point.their ice machines are disgusting visible mold y'all should be ashamed of yourselves. Unbelievable south tower should be shut down and done over and fire your housekeeping supervisor they're not doing their jobs I don't care if your room is a comp it's still should be clean and usable. Even if most of these rooms are comps they are disgusting you still want other people to come here you can update these rooms with little or no money a easy fix Tropicana. fix your rooms floor by floor to bring real customers like me back.im pressure you can get a regular person to contact that wants the business and won't charge 10X the amount.Have any of the higher ups seen any of these rooms. If you have shame on you too . I need to feel comfortable where I lay my head and bathe .

My family and I stayed at the Tropicana last weekend for our child's tournament that was being hosted there. The elevators took forever and wreaked like marijuana. Our room smelled musty, only one of the lamps worked and worst of all we found cockroaches crawling on the dresser! There is also no security or room key requirement for the elevators so anyone off the street has access to your hotel floor. I trapped a cockroach under a cup, took pictures and reported it to the manager in the hotel lobby, who offered nothing more than a room change. Even after showing him the photographs he was only willing to issue a credit of $100 when we spent over $600 for the room. We moved to another room and the carpet had stains so I returned to the hotel lobby to request the next level manager. On the way, I spoke with an employee who told me to specifically request the casino manager or one of the directors. The lobby manager outright refused to call any other manager, director or to refund our money. I explained that my family did not feel comfortable staying in the hotel due to the conditions. I spent over an hour, going around in circles with the lobby manager until he reluctantly offered half credit. I followed up with Caesers Entertainment since they own the Tropicana. I requested a call from management and was told I would receive one. After three days, I only received a generic email. Stay away from this property. The Tropicana Hotel is gross and Caesers Entertainment doesn't care about cleanliness or you as a customer.

Room was dirty stayed in the Havana tower mold on the ceiling small beds no phone chargers next to the beds as well as red stains on the sheets horrible horrible experience for my birthday never staying here again absolutely disgusted the only good part of my birthday weekend stay was boogie nights very fun

Service dropped to a new low. Our room windows are so clouded, defective seals Even after requiring. No housekeeping, just towels delivered if you call. Drinks at the bar while playing the slots are full price.

It's been appoximately 10 years since my last stay at Tropicana. I usually stay at another casino when in Atlantic City but saw a great price offer from them so we booked and stayed last month. When we got out of elevator it looked as if the carpet had not been vacuumed for weeks. When we got to our room, the floor were food fight filthy and mirrors has little hand prints all over them. I saw a housekeeper in the hall and told him about it. He said he had no vacuum and tried to wipe the floor with a towel but that did not work. Did not feel comfortable in the filth after that. Sad that with that promo price they could have wowed me into coming back next time. They lost an opportunity.

I didn't get to stay in the hotel but the casino was HUGE. We didn't even have time to go through all the floors.

Pretty good place to spend the weekend with people. Very busy around the casino, but a lot of things to do. The food at Hooters was good.

Time 1: Biggest dump i have ever experienced. Room was gross and came with no table or desk. I asked David at front desk for help. He offered me a "deal" to move us to another room that has a desk. For literally twice the price. In fact, we had prepaid and gotten written confirmation for an executive room with desk and ocean views. This guy is clearly trying to rip us off. I grew up in Jersey. It is places like this that give our state a bad name. Not acceptable--shameful in fact. DUMP. Time 2: The next day I brought this complaint to the front desk during the day. There is a manager who had higher rank than that first guy. She was a very good listener and she seemed pretty disturbed at the story of our check-in. She upgraded us to an awesome room without any up charges. We are now in part of the hotel called the Havana Tower. Views are astronomical. The furniture is exactly right. Fantastic room. Game changer. But that initial welcome was still really just wrong! That said, we are extremely appreciative at the adjustments made by the upper administration.

I had a nightmare stay at this property. TL;DR - don't stay in the West Tower. Initially I was pleasantly surprised by the room. No frills, dated bathroom, HVAC that is decades old, but nice hardwood floors and the room was clean. The property itself is expansive with lots of shopping & dining. Cut to 4:45 am when I hear the sound of rain, although it wasn't supposed to be raining & then I realized the sound was louder than it should be & I could hear water hitting the floor. Well, it was raining IN my room. Above the window, water was pouring in & beginning to flood the room. I called the front desk & was told they couldn't move me because the hotel was full, so I asked if they are at least going to fix it since the room was flooding. I was told maintenance could take up to an hour. Asked for towels for the flooding water & was told that, too, would take up to an hour. When housekeeping arrived I was told that a pipe burst in the room above mine and that they had been moved. So much for being fully booked. It turns out rooms were available, but they didn't want to move me there as they were more expensive rooms. This was a safety issue & I should not have been left to stay in a flooding room. Now plaster was falling from the ceiling from all the water. I was then offered a $100 food & beverage credit to get breakfast...all I wanted to do was be able to sleep. I was also given more towels. Asked to speak to a manager & was told I needed to go to the hotel lobby because they don't get on the phone, which seemed really unreasonable given the circumstances - it is not a quick walk to get there. I finally was able to get a supervisor on the phone who said all he could do was comp the taxes & fees & not the hotel room. Asked to escalate this to a manager, a couple of hours later I find out that the manager isn't even on-site or reachable. The manager apparently doesn't come in until 9:30. How is there no on-site or on-call management on a weekend in a hotel like this? If there's no manager present, the supervisor should at the very least have authority to comp rooms. Eventually, a few hours later, I did get the room comped and was finally able to sleep in my flooded room at 9:30 am. This was very poorly handled. to say the least. Apparently the West Tower is known for issues - don't ever stay there!

You couldn't pay me to go to the Tropicana again. First off they had me and another person booked for the same room at the same time. Imagine going to your room ready to relax and seeing someone else there, and there's no room service. So I had to leave my room go to one of the restaurants to order food and then bring it back to the room which kind of sucks.

Great hotel, good service for the most part. The rooms in the north tower are old and are in need of updating however the overall service is good. Also, there isn't much entertainment Sun through Thurs. There are good food spots both in the quarter and the market place. I'm not sure about parking, I was here on a bus trip.

i attended a union party at the tropical the union rented a hall for about 250 people. They didn't have enough tables they also had chairs against the wall for the people to sit but no table. This was so poorly organized by the event managers. Its a embarrassment. The waiters kept going to the same tables with hors d'oeuvres and missing our table but thank god for some servers that made up for it Some of the wait staff shouldn't be employed Im sorry but the union paid good money for this event and they really are unorganized. As a chef for over 30 years and with my experience i would never hold an event here The food was ok somethings were good The way the handled this event really show how much experience they have to run events. It really shows on the managers part poorly run the buffet instead of having a couple of service. It was a freefall and no portion control. You had waiters they look like zombies when they were serving the hors d'oeuvres. I like The way the wait staff passed up past our table like we didn't even exist. I call for them. They just walk right by . very poorly trained If the think i didnt notice that all they wanted to do is get rid of all the hors d'oeuvres right away, so they don't have to go back-and-forth and carry it instead of paying attention and making sure everybody got some they were only concerned on getting rid of it so they didn't have to work no more going back-and-forth . I know that game too, where you're waiter and you're walking back-and-forth the front and back of the house with hors d'oeuvres and your main thing is to get rid of all the food so you don't have to keep going back-and-forth because you're too f$$ki&? lazy making sure that all the guests had some hors d'oeuvres but instead, some tables didn't get it. Some people didn't get certain hors d'oeuvres. It was the most unorganized garbage I ever seen in my life. It really got to me. The only one that was really professional was the DJ he was good You have carvers on the carving station they look like they were bored to hell with their arms. Chris had a third worker just jibber jabbing I mean, show your professionalism. If you want to hold an event, a major event, Tropicana wouldn't be it Staff would never hold a Tropicana ever.

Second time in Atlantic City and chose to stay a bit further South of the boardwalk to explore the surrounding area. The Tropicana is massive with four towers, over 2,000 rooms. The parking garage and the main lobby are on opposite sides, making this not an ideal set up to check-in for the hotel. They do have a mini front desk by the garage, but it's limited in hours and both of the front desks you can expect a wait up to an hour. I had a room in the Havana Tower and this tower needs a renovation ASAP. It is super rundown with wallpapers peeling and busted light shades. The carpeting could use some replacing as it looks past its prime. Requesting extra towels was a pain as the phone didn't work and I had to walk all the way to the main front desk to request it. The casino itself reeks of cigarette smoke. Didn't know they still allowed people to smoke indoors, which I find disgusting and not what I want to be breathing in. It is nice that the whole complex is connected and that there's a good handful of restaurants inside. The main good thing is that it's right in front of the boardwalk, but needed to ask for directions as the exits are a bit hard to find. Given that this is the largest hotel in Atlantic City, it is one of the best value options with all the amenities needed to enjoy a stay in AC, but if you can swing it, I'd recommend staying at the Ocean Resort or Hard Rock Hotel instead for a much nicer stay.

This hotel is fine. The quarter in the other side of the hotel is nice. Good restaurants and bars. Make sure to make a reservation for Carmines. You also have an alcoholic slushy shop and a Starbucks. Of course all the places are pricey. I don't have interest in their clubs. Other casinos clubs look more interesting. When it comes to gambling I feel like You lose more here than other Casinos.

Me and my boyfriend came to the Tropicana to experience Atlantic City for the first time. We had not been very familiar with the Jersey Shore, but after our short stay in AC, whatever curiosity previously existed has been quelled. Staying at the Tropicana felt like we were on vacation in a Walmart Supercenter. Think Lousiana Superdome vibes during Hurricane Katrina but with slot machines. Nothing seemed to be functioning properly, the room was dingy and in need of softer light, long lines for elevators, general diaper smell, etc. My favorite part of this experience was the endless up-charging for things that should be free. For instance, to sit on a lounge chair at the pool, you have to pay extra. At the "Planet Rose Karaoke Bar" I paid $2 per karaoke song on top of the $5 cover charge to walk in the door. (However I did receive a reward for my karaoke performance so they get extra points for that) Lol. Overall, had a blast in this trash town, and I walked away with the learned knowledge that ya get what ya pay for in Atlantic City! Beware the Tropicana unless you like existing like a gutter cretin for a few days! Cheers!